Customer Ratings & Reviews
- Model:
- G991U
- SKU:
- 6528956
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the overall performance, condition, and camera quality of the Pre-Owned Excellent Galaxy S21 5G. Many find the phone to be in great shape and appreciate its exceptional camera. Some customers have reported issues with cellphone signal and the phone overheating. However, positive feedback generally outweighs the negatives.
This summary was generated by AI based on customer reviews.
Referring phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, phone that I received was locked, they didn’t have another phone so had to return and got charged $45.00 restocking fee…not happy!
No, I would not recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is okay and the price was little higher
I would recommend this to a friend- Pros mentioned:Condition
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent condition and low price, phone like new.
I would recommend this to a friend - Cons mentioned:Functionality
Phone is great, when it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is great if it works, but apps continue to crash and force the phone to restart multiple times a day. Went to three Best Buys and was told at all three stores, sorry we do not have have a Samsung person here to look at it, try "this store." Not pleased with the product and the lack of support from Best Buy
No, I would not recommend this to a friend Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my nephew. Very great phone. Fast service.
I would recommend this to a friendMy New Used S21 Phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. A bit overpriced for used unit. Would kinda recommend for those who Wants S-model only but cant afford newer model. Otherwise get new unit from other manufacturers like Motorola for about same price.
I would recommend this to a friendSamsung 21
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for the price except wont connect to bluetooth in car
I would recommend this to a friendSamsung phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone but it broke within 1month of having it
No, I would not recommend this to a friendgood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a fast and easy process, the clerk was knowledgable and professional, she explained a lot about the phone and gave me good recommendation on using the phone
I would recommend this to a friend- Pros mentioned:Condition
Not Unlocked like advertised
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not an *unlocked* phone otherwise nice condition...had to return
No, I would not recommend this to a friend Best Buy - not dependable with refurbished phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I warn anyone who might read this to stay away from buying refurbished phones at Best Buy. I thought it would be a safe place to buy such a phone, but the first phone I tried had so many problems they took it back, the second one (I exchanged it for) had problems that only started the two weeks after purchase, and now I have a broken phone but no option to return and the repair place can't fix it. Best Buy seems like a nice place to buy from, but their refurbished phone policy is terrible.
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
Refurbished phones suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone gets really hot all the time and it keeps shutting off. If you actually turn the phone off at night, it wont come back on till noon for some reason. And the phone has to be charged 3x a day.
No, I would not recommend this to a friend Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again glitches no internet anywhere always jumps to another screen battery constantly dead
No, I would not recommend this to a friendExcellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and use for my mom, Great phone for persons who are adapting to new technology.
I would recommend this to a friendHi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi its been a week since we went to return a phone and get a new one and we havent heard from you guys since then and we are still wating for a respond
No, I would not recommend this to a friendCellphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was Scratched up. Didn't look like it was Taken care of
No, I would not recommend this to a friendService
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered came but I wasn’t there, for security had to be returned
I would recommend this to a friendTreat yourself
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always got the A series, i thought it was a good time for a switch. no complaints. Nice phone.
No, I would not recommend this to a friendGalaxy s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, not enough memory. Will be trading it in for a better phone asap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NormandoP, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S21 5G. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the Galaxy S211 5G is too small for your liking, we do have many other larger options for you to choose from that may be more up to your standards in terms of size. I suggest taking a look at the Galaxy S23+ and the S23 Ultra. If you're in need of more memory/storage for your device, have you thought about cloud storage like Samsung Cloud, Google Drive, and Microsoft OneDrive? Let us know if you have any questions or if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer. - Debra
The cellphone is good, but not enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's come wiht damage, the button of power have been broken
No, I would not recommend this to a friend