Customer Ratings & Reviews

The phone overheated since the beginning, had terrible battery life, then froze and never turned on again, stuck on the Samsung black screen. Best Buy’s warranty support is frustrating: hard to reach, limited service hours, and they referred me to Geek Squad, who don’t even handle Samsung phones. By the time I was told to contact the seller, the warranty had expired. Now I’m left with a broken phone, no support, and no refund, waiting for a solution from Best Buy... All this happened within 3 months. I don’t recommend buying refurbished phones from Best Buy, unless you want to waste your money.

Excelente phone perfect size work good. And very affordable for Samsung

The phones great, the battery last almost all day, but fortunately it charges pretty fast,

The phone works great! Feels new and quick, despite being one version older than my old phone. Highly recommended..

Samsung - Pre Owned Galaxy S21. Works like new, No issues to date.

Cosmetically its pretty much perfect a little scuffs but nothing major

Phone does what’s required. I need it as a replacement phone and it works just as stated. The camera is pretty good.

Just needed to replace the old one until I decide to purchase a later model. It did work, was in great shape, pricey but rather spend a few bucks more to get one that looks and works great.

I was a little hesitant when ATT popped up when starting the phone for the first time but the phone was in great condition and as soon as I inserted my Tmobile sim card it looked up the info and connected no issue. Transfering from my S10 to this phone was the easiest I've ever seen it done.

Great pocket size phone. Does more than I need. Looking forward to newer models as to what they have to offer.

Great phone works really well it’s an affordable phone

Great product! Looks and works just like new! I would highly recommend their preowned items if you need a lower price than new

Its soo good and its working very good and his condition is very ggod

Product was in great condition and there was even a charging brick included!

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The phone stop working within a 4 weeks. It kept saying nonsim card. I went to T-Mobile, they check it out and they said something was wrong with no phone. Call best buy and they didn't help. I do not recommend this phone. In fact do not buy any pre owned phone from them

I bought this used phone "unlocked." It was shipped to my house and recieved in a few days. The phone was in great shape, like new. When I turned it on, I could see which carrier it was previously locked to. I put in a SIM card from a different service provider and it still works great months later.

We never used this phone. I was sold a locked phone instead of an unlocked phone. I went back in to return it and they initially refused to accept it stating that it was my responsibility to confirm that it was unlocked. Saying because I ordered it online. We pressured the manager Jack saying he sold us the wrong device and finally he agreed to take it back. We didnt get to gift the phone to my brother who lives outside USA so it was no use to us. I cant believe we had to fight to get our money back, in reputable best buy. Do better best buy.

Sister loved the surface and charging system last for long

The phone worked well for what i needed it for. I always reccomend samsung products to people.