Customer Ratings & Reviews
- Model:
- G991U
- SKU:
- 6533188
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the overall performance, condition, and camera quality of the Pre-Owned Excellent Galaxy S21 5G. Many find the phone to be in great shape and appreciate its exceptional camera. Some customers have reported issues with cellphone signal and the phone overheating. However, positive feedback generally outweighs the negatives.
This summary was generated by AI based on customer reviews.
used cell phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better than expected, the clerk was helpful and explained everything I needed to know
I would recommend this to a friendExcellent investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone, very light, very fast and excellent design, thank you very much
I would recommend this to a friendSamsung Galaxy S21
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was as mentioned. Definitely would buy another phone from here.
I would recommend this to a friendDONT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY Refurbished phones. If there is an issue, no one can fix it and it is usually too late to return.
No, I would not recommend this to a friendS21 phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone and condition it came in.love samsung phones.
I would recommend this to a friendNice user& super price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, useful & super price Thank you Best Buy. Bye
I would recommend this to a friendThere for you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung and bestbuy reps were extremely helpful but never pressured us.
I would recommend this to a friendSamsung S21
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seams to be a new state of the art smartphone, but I haven't had a chance to use it yet.
I would recommend this to a friendYou get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble charging right from the box and the only immediate solution the store had was to refund my money. Looked at another location for a newer phone and way able to locate 1 at the racine location but since they refunded my money back to my form of payment couldnt immediately go purchase it. Also best buy is aware that they are selling defective electronics when i returned the phone the rep stated that they get alot of returns for used and refurbished items. Best buy needs to look over their products better before being sold again
No, I would not recommend this to a friendFor the money not what we were expecting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it unlocked, but still has Verizon stuff on it. So there is often conflicting going on.
No, I would not recommend this to a friendDebris
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot charge because it says there is something in it like debris or water. Never near water so not sure why this happens wvery other day
I would recommend this to a friendSamsung exchange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the phone. Upon getting the phone updated we noticed the external speaker was blown. Ive been round and round trying to get it replaced. I was told a replacement was being shipped to the wausau location and would be able to swap it out. 10 days or so later with no updates I come to find out they dont have my replacement phone. Now im being promised by the 21st. I have no faith in any of this. You all sent me a defective phone and now are playing games with the exchange. Im not happy
No, I would not recommend this to a friend- Pros mentioned:Overall performance
its a phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a phone. its works. minimum 50 characters for review
No, I would not recommend this to a friend Not a winner
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Least favorite samsung i have had. it is a s series but the a25 or a 32 is way better than this phone. space is great. it just seems pretty basic
No, I would not recommend this to a friendReverend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy about this item. I bought this one for giving gift to someone and when it was turned on, it was so heated up and not to safe to use. So I like to return this item. Thank you
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was LOCKED. Not as advertised. Very disappointing.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the battery life. No better than my 9 I was replacing. Bought on website used. Return policy was not clear. Good thing the store honored it but I still had to pay a 45 restocking fee for a detective phone.
No, I would not recommend this to a friendThe phone doesn’t was unlocked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was in bad condition I didn’t can use it because was under AT&T account active
No, I would not recommend this to a friendNOT UNLOCKED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT UNLOCKED!! Thank you for a phone that is very clearly not unlocked. Just trying to replace my teenage daughters old phone without spending $1000. And of course its too good to be true.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey AmyP, thank you for sharing your feedback on your Samsung Galaxy S21. We understand how important being able to connect to your desired carrier is to you. This device is listed as compatible with the following carriers AT&T, T-Mobile, Sprint, Verizon, Cricket, Consumer Cellular, MetroPCS, Boost Mobile, Simple Mobile, Total by Verizon, Tracfone, Net10, Mint Mobile, Ting Mobile. If you are having difficulty getting connected to one of these, please reach out to the carrier directly for assistance. Thank you for being a Samsung customer. -Elizabeth
Don't purchase refurbished items!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no ability to purchase a protection plan for refurbished purchases and the return/exchange period doesn't start from when you pick up your phone but instead from when you placed the order.
No, I would not recommend this to a friend