Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 4.1 out of 5 stars with 67 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and reasonable price of the pre-owned Galaxy S9 64GB (Unlocked) compared to a new one. They also appreciate its fast performance. However, some customers have concerns about the fragility of the screen and recommend getting a protection plan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 67 reviews
  • Pros mentioned:
    Functional, Price

    Rated 4 out of 5 stars

    Good starter phone

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as my son's first phone and it does the job fine. Its not fancy but is reasonably priced and works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great option

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using my phone after losing mine traveling I purchased this preowned and it was practically new. I’ve had nonissues with it and the price was unbeatable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets Our Needs at a Great Savings

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our landline and gave us access to the home phone no matter our location---should have done this sooner. Seamlessly ported our number (well as seamlessly as I think it can be done) and now enjoy the freedom of still receiving calls from family and friends without having them call a different number. That was not the primary reason though. My wife needed a cell phone other than her company issued device and this just made sense. Next step is to finally connect my Obihai 200 to the network and put Google Voice to work with a "secret" number that maybe will let us avoid spam calls for a week or two! As for the phone itself it's a great phone with a fantastic camera. The 64GB will allow my wife to take more pictures than we can review when she shops thrift stores. We live in a metropolitan area so coverage is great. We will see how it works when we travel to the mountains. As for it being pre-owned it was in beautiful condition straight out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Very pleased

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. Phone was in perfect condition.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone as new unbox

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works at a new one. Had for past 6months. No issue.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Cell

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great for me all the time im on it's way too fast

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looked brand new and works like a dream.

    I would recommend this to a friend
  • Pros mentioned:
    No issues

    Rated 3 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought ot for my daughter. No complaints so far. She had it for six months now with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good team I recommend it 100%................

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Goodasnew

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fo my needs. The renewed phones were in excellent condition, the price was very reasonable compared to a new one. Happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 5 out of 5 stars

    Good phone for price, make sure battery is good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, high processing speed. However, battery life was lower than expected, probably because it's refurbished. Screen is quite fragile too, recommend the protection plan.

    I would recommend this to a friend
  • Cons mentioned:
    Access point names (apn), Cell reception

    Rated 2 out of 5 stars

    Phone was not ready for service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell reception was not good. After hours of troubleshooting it was determined the Access Point Names (APN) list in the settings was completely empty. This information needs to be set up for proper cell and data service. I spent a lot of time troubleshooting this and setting up the configurations needed. Why would you sell a phone without this being set up?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy S9

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little phone. I bought this phone when it was new and my son liked it so much that I bought him this one. Great apps, and camera is clear even in lower light. Holds plenty of Mp3s.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Microphone doesn't work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a used Samsung S9, it seemed to be in great condition. I use voice messages all the time; but the microphone doesn't work. Unfortunately, my cellphone fall from my pocket and the display is broken, and now i can't return it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and best recommendation………………,,……………,,,,,,,,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, I took this phone to Africa to used, it works great

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great bargain

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the latest technology, but still a great cell phone and a real bargain at the price. Best Buy sales person was super helpful for all of the tech issues involved with changing phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the second time buying renewed phone from best buy and they are good quality. Samsung excellent quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trade it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to use as a trade in on the new phone I bought worked great I got $1000 off

    I would recommend this to a friend
  • Pros mentioned:
    No issues

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone no issues whatsoever. I Would recommend.

    I would recommend this to a friend