Customer Ratings & Reviews
- Model:
- G960U
- SKU:
- 6473167
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the excellent condition and reasonable price of the pre-owned Galaxy S9 64GB (Unlocked) compared to a new one. They also appreciate its fast performance. However, some customers have concerns about the fragility of the screen and recommend getting a protection plan.
This summary was generated by AI based on customer reviews.
Finally a phone I've been wanting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally found a refurbished phone that fits my needs. I love this beauty. I had a Samsung 4 and when everything went to 5G I had no way to use it with my carrier. I didn't expect to pay as much as I did for this new purchase, however I've been wanting this Samsung 9 for quite a while. I tried another brand and it was unreal as to the inability to navigate it and it had a way of doing things on its own! lol
I would recommend this to a friend- Pros mentioned:Functional
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works much like my J7 did. A few minor issues but nothing that affects operation. Very satisfied overall
I would recommend this to a friend - Cons mentioned:Locked
NOT unlocked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an unlocked phone - arrived locked. So incredibly frustrating - I have no idea what my recourse is, probably has to be returned?
No, I would not recommend this to a friend - Pros mentioned:Price
Samsung S9
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's reasonably priced, lots of functions, big capacity.
I would recommend this to a friend the worst thing I have bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worst thing I have bought. I bought the phone 2 times and it never worked, they did not refund my money. totally dissapointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Normaechaniz,
Thank you for sharing your experience with us. We sincerely apologize about the status of your Galaxy S9, as it doesn't work. I know how worrisome it can be when devices are acting up and aren't working correctly. Please know that we are continuously improving our services, and your feedback is vital to that process. I highly recommend visiting these basic troubleshooting links below to help you with your concern.
Samsung phone will not Power On:
https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn-on
Another is to Check for Liquid Damage:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506168
Thank you for choosing Samsung. Have a great day!
^Chrystel
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time we have purchased this phone and are very happy with it.
I would recommend this to a friendS9
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great condition. No scratches. Works for straight talk.
I would recommend this to a friend
