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Customer Ratings & Reviews

Your price for this item is $379.99
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The comparable value price is $1,899.99

Customer reviews

Rating 4.6 out of 5 stars with 422 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Q-series soundbar's exceptional sound quality, powerful bass, and ease of setup. Many appreciate the immersive Dolby Atmos experience and the added benefit of rear speakers, enhancing the overall listening experience. However, some users find the product expensive and experience occasional connectivity issues. The Q-Symphony feature is also praised by those with compatible Samsung TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 422 reviews
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    My home theater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Q990c was an excellent purchase, set up was a breeze and sound is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Soundbar package for an unbeatable price fro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Soundbar package for an unbeatable price from best buy! Seamless ordering and pickup experience and very knowledgeable staff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Sounds & easy setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the SmartThings App, easy setup and control. Fantastic sounding system. Haven't experienced the rear speakers dropping out, seems to have been fixed from previous model year units.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best soundbar I have had. But not true surround so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound quality is good for a sound at system. By no means would I be an audiophile but the surround sound generated by the 2 satellites is sufficient for us. We use this as the system with our new UST projector. The main bar is very large, heavy and is actually sitting on 2 shelf speaker stands as the thought of mounting it to drywall and hoping it holds in a basement isn't ideal. Subwoofer is large but doesn't seem as powerful as it could be. Rear speakers are nice, I don't know if upward firing speakers add much value but the front and side firing do. Only have 2 gripes. Power cord length is obnoxiously short. 5ft or so on rear speakers means attaching to extension of some sort possibly. Secondly, it doesn't always respond to inputs. Not sure if that issue was driven by the UST or the hardware itself. But it's annoying having to power up or down to get it to go with the rest of the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it... easy to set up and great Soundbar i would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar sounds great goes with my tv and it’s loud without turning it up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this system! It’s truly an immersive experience and perfect setup for my PS5 and Dolby Atmos enhanced movies. In addition, if you have a Samsung TV that’s capable, it combines with the sound bar to give you a truly immersive spatial sound via Q symphony! You’re seriously not going to find a better Soundbar system out there unless your waiting on the Nakamichi Dragon 11.4.6 which is about twice the price of this unit.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Athlon,

      Thank you for purchasing the HW-Q990C Soundbar and sharing your experiences with us!

      To take your video games up to the next level, switch your Soundbar to Game Pro Mode. This will boost your experience using the up-firing and full surround sound capabilities of your soundbar!

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

      ~Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theatre quality. I love it The surround speakers are kinda bing but this is a high quality system

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar. Set up was very easy. The sound is off the charts good. Love this sound bar. This is my second one. We have one in our living room and one in our den.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Incredible Soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Dolby Atmos sound!! My house sounds better than a movie theater now!! This soundbar system is incredible and set up was easy. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Q990C is amazing. We are able to hear things that we didn’t know were there when rewatching movies. The bass from subwoofer is great with no adjustments to sound EQ.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Surround

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful surround sound. I bought this open box. Which was described as new. Includes all parts. But when I went to hook it up, it had the wrong cords for the rear speakers. The cords included were not the original ones. Best Buy put in two straight power cords. The rear speakers need angled plug. I went to local store, but they had no angled cords. I had to order the proper fitting cords off of Amazon.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and bass. Replaced in older Sony sound system and I am glad I did. The sound is crystal clear and wonderful. Makes me have no reason to go to the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Samsung Bar (Surround sound) yet!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big samsung fan when it comes to electronics for the living area. My first sound bar was HW Q950A, it was sufficiently powerful for 11.1.4 ATMOS Surround sound but glitchy especially when it came to maintaining connectivity with the rear speakers. Now the HW Q990C is two generations after and to me it’s powerful ( especially thumpy bass and immersive ATMOS Surround Sound among other features) , my only complaint is short power cords especially for the rear speakers it becomes annoying when you are installing the speakers on a speaker stands.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth It!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound system!! Was able to get it at a discounted price during Black Friday sales but it is worth every penny! I purchased 2 of these and gifted 1 to my parents for Christmas and they are blown away at the quality of this system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new soundbar. The sound is great. The rear speakers add to the excellent sound. The pricing has also gone down from the original. Best Buy has honored the lower pricing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbars Can Sound Like This?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best soundbar I have ever heard. I’m not a Samsung fan and was blown away when I gave them a chance with this product! It’s insane! It’s far better than the HW-Q930C. So if you can push the budget to this one, my ears say it’s worth it! Also, the room adjust thing is automatic and not something like Bose Roomatch where you calibrate at listening positions. It instead just listens from the soundbar through the mic and makes decisions for you. Didn’t hear much improvement in my space. This is far better than Sonos in sound quality for a fraction of the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar for the voices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's rare to find such a versatile piece of audio equipment. The Q990C coupled with my Samsung tv with Symphony truly sounds amazing in surround when the movie has it or adaptive when it doesn't. I also flip it to wifi and stream directly from my phone using Spotify. It connects flawlessly to my bt record player for some old school fun. with the Smart App you can enhance the vocals and bass. The vocal enhancement is very noticeable. People without vaulted ceilings will probably get a much better surround effect, but even in my room it sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Must Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing! Easy Set up with the app as well. Upgraded from a Vizio M12 and it took some getting used to a balnced sound with Dolby Atmos content, Apple Music sounds great usning this as well!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is amazing. The bass is clean and not too loud. All I want to do is watch all my old favorite movies now.

    I would recommend this to a friend
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