Customer Ratings & Reviews
- Model:
- HW-Q800C
- SKU:
- 6535889
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Q-series soundbar's sound quality, describing it as excellent, awesome, and immersive. They also appreciate its easy setup process, with many noting how quickly and effortlessly they were able to get it up and running. The bass is another highlight, with customers praising its strength and richness. Overall, customers feel that the soundbar offers great value for money and are particularly impressed with its Dolby Atmos capabilities, which provide a theater-like experience.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar for what it is upgraded to a 990c instead because I wanted rear sound.
I would recommend this to a friendPacks a punch!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A simple setup that packs a punch. Great for price!
I would recommend this to a friendWeak sub?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open box version and I'm pretty sure it was the one they used in the store cuz the sub seems a little busted. Hoping warranty comes through
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello graykasmr,
Thank you for purchasing the new HW-Q800C Soundbar. I am sorry to see that your initial time with your Soundbar has not been ideal.
There are a few steps you can take to troubleshoot your Soundbar.
Make sure that your software is fully up to date. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Next, do a hard reset, with the Soundbar on, and press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
If your wireless subwoofer is still not working correctly, please contact Samsung Customer Support for step-by-step troubleshooting or warranty assistance.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Want bass? Keep looking.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for the ability to dial in deep, booming bass, don't buy this unit. The crossover dB level is not selectable, and the equalizer controls can't increase the bass response to a level that I find acceptable. If you are a bass-lover, I'd suggest an A/V receiver paired with a decent subwoofer and speakers. I'm very disappointed, and if I would return this unit if I could get close to a full refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CraigD,
Thank you for sharing your experiences with the new HW-Q800C Soundbar. I am sorry to see that your initial time has not been ideal.
There are a few steps you can take to troubleshoot your Soundbar.
First, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device. If you want, you also have the ability to download the firmware from Samsung.com and install it on your Soundbar using a USB thumb stick.
Next, do a hard reset on your Soundbar. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” or "INIT" appears on the display and then the Soundbar is reset.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Very disappointed with set up.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is difficult to set up. The sound from the TV fades. I have to use the TV controller to work the volume. I will need the Geek Squad in order to make it work correctly. I just have not called them yet
I would recommend this to a friendBrand response from Samsung
Posted .Retired,
Thank you for sharing your experience with Samsung's Q800C Soundbar. Please contact Samsung Customer Support so we can better understand your issue and provide further assistance specific to your usage scenario.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future.
~ Samsung Specialist
Samsung $1000 home speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound varies when watching a movie. Constantly lowering and increasing volume. Need more control for bass and treble. We have a decent size home, I can't imagine having the speaker in a smaller home. Is there some way to control the volume and base?
No, I would not recommend this to a friendSurround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd time using it now the volume drops to almost nothing every so often . You turn it back up then it does it again
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for something powerful for music this is not a good choice, its very low and the subwoofer is basically nothing likenits not even there. I returned it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dnaly,
Thank you for your review of the Samsung HW-Q800C Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Unimpressive sound quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this one since we could never get the bass to come alive. The sound was just meh frankly. Spend more and get the JBL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JarrodG,
Thank you for your review of the Samsung HW-Q800C Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Bad service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another electronic. Paid for this item 34 days later it breaks and they will not return, we have to send out for repair. I think a product that breaks 34 days out is a problem. The fact they don’t stand behind what they sell is sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DianaM,
I’m sorry to hear that your Samsung HW-Q800C Soundbar did not meet your expectations. This is not the quality we expect from our products.
Please try updating your Soundbars firmware.
When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If your soundbar fails to update or is experiencing problems, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Worked great for 1 week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. I have had this soundbar for only a week and suddenly it wont play sound from the TV, nor can I pull it up in SmartThings. I have tried re-pairing the bar, unplugging the bar, changing the settings, and nothing. Waste of your time and money
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephM,
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your HW-Q800C soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Was a dud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected and got it up and running but then it repeatedly disconnected and reconnected from tv interrupting the show we were watching, making it unwatchable. I returned due to frustration
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fishinthesea,
Thank you for your review of the Samsung HW-Q800C Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived missing the sound bar. Missing the remote. Sub woofer was all scratched…..Do not buy open box…
No, I would not recommend this to a friendBrand response from Samsung
Posted .DougK,
Thank you for purchasing the Samsung HW-Q800C Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase. we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
~ Samsung Solutions
Soundbar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good product. Hardly any sound improvement!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DieterD,
We appreciate your review of the HW-Q800C Soundbar. I am sorry to see that your experience with the Soundbar has not lived up to your expectations.
You can optimize the audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Wide, or Front Top. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
Nice Soundbar and remote speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great sound, great value. I have had other sound bars but this one is far superior to those. Sound bar cues up instantly with my Samsung TV, no remotes needed to cancel out or override built-in TV speakers. Also no speaker wires for rear speakers and woofer, just power cords. I was able to hide them easily under furniture. Very close to a theatre experience with my 85" Samsung TV. If my wife would let me crank up the volume it could be a true cinematic experience. The optional adaptive sound mode is a nice feature and makes the dialogue easier to hear as well.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Amazing sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and clarity. Easy setup up. Perfect home theater.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Sound bar is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong sound, base is great too. Can’t watch TV without it
I would recommend this to a friend - Pros mentioned:Sound quality
Good value for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Q-series 5.1.2 for about 2 months now. I do not have any quarrels with it. The sound is good and it allows me to set the center channel (where voices are) and a higher level. Also I like the sound enhancement (Q-connect) to my Samsung TV where the TV speakers are used inaddition to the sound bar.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Q800 Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected this soundbar to the office television (55" Samsung Frame) and couldn't be more pleased with the sound quality that I now hear. This product is amazing, and I am very pleased with the performance and quality that Samsung produces.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung surround sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This surround sound system is amazing so clear sounds like you’re in the movie could not ask for anything more
I would recommend this to a friend