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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 78 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are delighted by the Q-series Soundbar HW-Q800F 5.1.2 ch w/ Subwoofer's sound quality and bass performance. The soundbar also offers seamless connectivity with Samsung devices. Overall, customers seem to be very satisfied with this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-78 of 78 reviews
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. For us older people with some hearing loss, dialogue is easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, would definitely recommend for anyone looking for excellent sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy For Life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I am a loyal Best Buy customer, when it comes to excellent service, that’s what you receive at Best Buy. This guys go out of their way to make sure that you are satisfy and getting quality equipment. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely worth it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly the best Samsung soundbar I have ever bought. Sound is amazing. You won't be let down.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Is amazing how simple it was to connect to my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I love listening to music on this soundbar. Great pair with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound for a mid priced sound bar. We crank it up and clear as day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. Easy to set up and use. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice sounds synthetic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!! theater soundbar Enjoyed wireless subwoof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product everything works as it should I would for sure recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. Very happy with it. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy North Wales staff were really helpful. However, brick and mortar stores need to get with the inventory as I had to order from Amazon to get HDMI cables and other accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds. Some sync issues with TV when using Qsync. Not very synced…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for bedroom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a bedroom this is great! Tried in living room first and not enough volume for large space but a standard bedroom is perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar not as expected for the $$$$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for movies, but no so good for dialogs. I have tried multiple setting on equalizer to no avail. Sound does work excellent with Samsung S90D-2024 TV, and with blue tooth for music

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ScottW,

      We appreciate you taking a moment to review the HW-Q800F Samsung Soundbar.

      To improve your experience, press the Sound Mode button on your remote control and select Adaptive Sound. In Adaptive Sound mode, the soundbar analyzes the content and volume to optimize the audio rendering resulting in clearer dialogue.

      If connected to the SmartThings app, you can also enable the Voice Enhancement feature through the Advanced Sound Settings.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Solutions Samsung

  • Rated 3 out of 5 stars

    Samsung HW-Q800F Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but don't believe the marketing hype for room filling sound.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AlanT,

      We appreciate you taking a moment to review the Samsung HW-Q800F Soundbar.

      To improve your audio experience, the HW-Q800F features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.

      Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

      By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.

      If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

      You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.

      Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.

      I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Solutions Samsung

  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better than the TV but not as good as we had hoped.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AmyR,

      Thank you for taking a few moments to review the Samsung HW-Q800F Soundbar.

      To improve your audio experience, the HW-Q800F features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.

      Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.

      By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.

      If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.

      You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.

      I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    Sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it for a JBL 1000 the sound and quality of the JBL’s is better to me

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello RayGriffin,

      Thank you for taking the time to provide feedback on your HW-Q800F Soundbar. I’m sorry you were not satisfied with your experience.

      We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing. The HW-Q800F soundbar has many settings to optimize your audio experience and modes, such as Adaptive Sound, DTS Virtual: X, Music, Game and Standard, along with being able to adjust the Treble and Bass via the Tone Control button.

      Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.

      ~ Samsung Solutions Samsung