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Customer Ratings & Reviews

Samsung - Sound+ 5.0-Channel Soundbar HDR & 4K Supported - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 155 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
bluetooth
  • Rating: 3 out of 5 stars

    Ok item

    Posted
    Kencole19
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have mixed feelings about this item because chances are that I'm not using it correctly... it never connects to Bluetooth from my tv and when I do it through WiFi I constantly have to set it up... over and over again... I also think the bass could be better...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Blue tooth loses connection

    Posted
    MLPBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this sound bar and noticed the soUnd would cut out every few minutes for 8 seconds. It seemed to get worse. I had Geek Squad to my house but of course the 30 day guarantee had passed. I ended up having to hard wire the sound bar.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      MLPBB,

      Thank you for your review of this Samsung HW-MS750 Sound+ Soundbar System.  
      I am sorry to hear that you are experiencing sound cutout issue.

      Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Please reach out to us so that we can provide troubleshooting or begin warranty service.
      You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.

      Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
      You can also tweet us at  https://twitter.com/messages/compose?recipient_id=18768513.


      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      -Samsung Ambassador Samsung

  • Rating: 4 out of 5 stars

    Good soundbar. Bluetooth connectivity is glitchy

    Posted
    hughes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sound bar sounds great, especially with the sub wooifer (sold sep.) It looks really good under the TV. With its 11 powered speakers, it really fills the room with great sound. The bluetooth connection is poor. It cuts in and out.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    disappointing

    Posted
    Bobs
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sound isn't bad but the auto shut off that happens maybe 12 - 14 minutes when no sound is coming through is a pain. If you pause a show or movie to go do something the stupid thing shuts everything off. I some times listen to movies late night with blue tooth headphones and can't do that now They don't work with the bar just my Apple or Amazon TV and no sound to the bar and of course everything shuts off. I got it because of the 2 4k pass through's but Apple TV has Prime app now so don't need the second HDMI Bad purchase for me. I see others have asked Samsung for a firmware change but no success

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello Bobs, we understand your frustration with this soundbar. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung