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Customer Ratings & Reviews

Samsung - Sound+ 5.0-Channel Soundbar HDR & 4K Supported - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 158 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
ease of use
  • Rating: 4 out of 5 stars

    Decent Soundbar with Excellent Sound

    Posted
    KAL1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Sound is excellent. WiFi streaming of music is outstanding with tremendous sound quality. Somewhat difficult to use Logitech Harmony remote to control Input selection as Soundbar only as a Single Source button and must toggle through all inputs. Remote battery cover is terrible. Initial remote could not be opened but Samsung shipped a new one - still had difficulty getting open but ultimately succeeded. Over priced.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great soundbar BUT has a big flaw in operation!!!

    Posted
    Tova
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This goes for ALL Samsung new soundbars. They have a factory preset feature that CAN NOT be turned off! AFTER 5 MINS OF PAUSING YOUR TV...EVEN A SAMSUNG TV LIKE I HAVE IT HOOKED UP TO IT SHUTS OFF AUTOMATICALLY. You have to manually turn it back on if you take a break to fix a snack or to answer nature's call. IT IS SO FRUSTRATING! I am constantly returning to my shows or games and having to reach for the remote to turn it ON...can't use my DirecTv remote as it doesn't turn it back on if the TV set is still on...only turns it on when it turns TV on initially. THIS FEATURE IS ON ALL SAMSUNG NEW SOUNDBARS & many people have COMPLAINED and asked for a firmware update to change it to at least 30 mins or be able to disable it but as of yet...no update has been issued. This has been going on for over a year now with Samsung doing NOTHING about it! Was really happy with my soundbar...really don't need to add the rear speakers btw... sound is spread out really well. I got them and they are just OK. So if you are looking at the HW-ms450, 550, 650, 750, or 950 etc. BE AWARE of this STUPID auto shutoff setting that can't be adjusted...except in AUX mode for some odd reason!!!!!!!!!!!!!!

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Tova,

      Thank you for purchasing the Samsung MS750 Soundbar System. I am sorry to hear that you were not completely satisfied with the user experience.

      When the Soundbar is connected via Optical or Bluetooth connection and there is no sound for 5 minutes, the set turns off automatically, as these technologies do not have a method of sending power On/Off commands.
      You can avoid the auto shut-off by using HDMI or Wi-Fi connection.

      I hope this helps to resolve the issue for you. If you need further assistance, please reach out to us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/


      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.


      -Samsung Ambassador Samsung