Main Content

Customer Ratings & Reviews

Samsung - StormWash™ 24" Top Control Built-In Dishwasher - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 1414 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
warranty
  • Rating: 1 out of 5 stars

    Samsung Dishwasher Review - Awful

    Posted
    Gina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A piece of the dishwasher came detached after less than 3 months and Samsung refused to cover it under warranty. The extra top rack for silverware is nice in theory, but it limits the space on the other racks, so it's impossible to fit a pot on the bottom rack and large cup on the top rack. The positioning of the prongs makes it difficult to fit pots and bowls on the bottom rack and cups on the top. The reason for the one star review however, is that in less than 3 months a metal frame inside the tub became disconnected from the wall of the tub, making it impossible to pull the bottom rack in and out without holding the metal frame piece in place. After experiencing a number of issues scheduling a service visit, the service technician said it couldn't be fixed, it had to be replaced. He called his company and after talking to them he said it was physically damaged and not covered by the warranty. I spent over 40 minutes on the phone with Samsung trying to explain the dishwasher was damaged because their product came apart in less than 3 months, but they refused to cover it and kept saying it was cosmetic physical damage and not under warranty. It is bad enough to have issues with a brand new appliance that costs a significant amount of money, but to have to fight with the manufacturer who does not stand behind their product and denies warranty coverage for a 3 month old product is unacceptable.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Customer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was unable to register this product after purchase for the warranty. Even with the help of Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    9 months later it won't turn on

    Posted
    Stoelly

    We bought this dishwasher because of the high reviews it got. Well, 8 months later our dishwasher will not power on. From researching the issue online, it seems that this is a common problem. Needless to say I am not happy with having to eat on paper plates while Samsung confirms that It is under warranty. @@@@@@@@ I was told it would be 24-48 hours for them to complete this confirmation) Then who knows how long it will be until a repair man will come out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible design, LC Code constant issue

    Posted
    hawkmeadow
    • My Best Buy® Elite Plus Member

    This dishwasher is awful design. Continual LC code which requires turning off breaker to dishwasher, pulling it out, drying the pan, and then it happenes again, randomly. Piece of $700 junk. Lower rack cant even stand up normal size dinner plates without hitting the arm. Never did get a service tech out during initial Samsung warranty as they were going to send someone from many miles away and I'dhave to take time off work!! DO NOT BUY THIS!!!! Read all the similar reviews and stay away from this dishwasher

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      We understand that it may be frustrating when expectations and results don't quite meet. Thank you for taking the time to leave this feedback. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Terrible dishwasher

    Posted
    YellyYeti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We are on the second one of this model. 2 months after purchasing this Samsung, we got a Leak Code that stopped the dishwasher from working. After more than a month of going back and forth with Samsung's warranty department and the local service people, they were not able to get the replacement part, and put us in for a replacement. By the time we had a new dishwasher, we had been washing dishes by hand for 6 weeks, after having paid $600 for a dishwasher. Now, after a month with the new unit, it is also giving Leak Codes. This seems to be a different problem, as the code clears up after a few days. Given the slowness of Samsung's warranty and service department, we were never able to get the service people out here to look at the problem. By the time we had a service person come around, 4-5 days have passed, and the leak code has cleared up by then, and they cannot reproduce the problem. It seems to happen if the dishes we put in it are dirtier than normal (but definitely not unreasonably so), and it overflows, triggering the leak sensor. After clearing the clog manually, the leak sensor takes a few days to dry. I have no idea where the sensor is, so I cannot dry it manually. Either way, it is unreasonable to expect a dishwasher to stop working just because the dishes were not scoured manually beforehand, why have a dishwasher in that case. So with the new unit, this has happened twice in 3 months now. I am hoping that it will just break again so that I can request a refund this time. When it is working, the cleaning performance is mediocre at best. I am very unsatisfied with this dishwasher.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    STOPPED POWERING ON JUST AFTER WARRANTY EXPIRED

    Posted
    NOtoSAMSUNG

    When I "UPGRADED" all of my appliances a little over a year ago, Samsung seemed to be a no brainer and have great reviews. I already had a house full of there TVs, Monitors and other electronics and have never had an issue with any of them. After six months I had an issue with my cook top that Samsung refused to even discuss under warranty saying it could only be due to negligence. We were not happy with the response but still moved on thinking that would be the only issue that would arise. Now 16 months after our purchase the dishwasher will not power on. After doing a little research there are now many negative reviews on the internet and the power issue is extremely well know and not even the most common or serious issue with the unit! This product should have definitely been recalled by now but for some reason is still on the market. For those who would like to save them selves the headache please feel free to look on this one issue alone(13 page thread) and please do yourself a favor and choose a different brand all together! There quality is obviously getting worse and there customer support is the worst I have ever dealt with!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello there! I can imagine how this can feel like and I want to change this around for you. I think the information on this would help you correct this symptom https://bit.ly/2OKF2Dh If after following these steps you don't notice any difference, please reach out to us via Facebook Messenger: http://m.me/samsungsupport or Twitter: https://bit.ly/2pTYDc7 to work together on a solution. ^Rafael Samsung

  • Rating: 1 out of 5 stars

    Worst Dishwasher Ever

    Posted
    DisappointedFlorida
    • My Best Buy® Elite Plus Member

    We got the entire Samsung package for our new home - fridge, range, microwave and dishwasher. The dishwasher had issues from the start (with the microwave crapping out at 14 months - just past the warranty period) and with Best Buy telling us to call Samsung directly we got nowhere. They tried to go through troubleshooting and basically gave up. The soap dispenser wouldn't open during the cycle so we'd have to leave it open, which led to major streaking inside the door. Then at about 18 months old it started giving us the blinking error that so many others have reported (now that it has been on the market longer) which essentially makes it stop mid-cycle and not wash anything - just waste your water. OVER $700 for a dishwasher that doesn't even make it TWO years? DON'T BUY THESE SAMSUNG PRODUCTS. There is no help from the company and they breakdown quickly and often. Now, sadly we are faced with another purchase we hadn't expected having brought brand new expensive appliances.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Mother board nightmare

    Posted
    TyTy
    • My Best Buy® Elite Member

    This thing broke, I kid you not, one week after the one year factory warranty ran out. Both motherboards died. Called Samsung and threw a fit so they only charged me the labor for the repair. The labor only was $200. That was in March 2018. Motherboard died again, 9 months later in Dec 2018. The repairs would cost over $700 and Samsung won't do anything about it. I'll be buying a new washer and it won't be a Samsung. Luckily I got extended warranty's on all my other Samsung appliances because they are constantly coming out to fix the motherboards on all of them. Wish I would've got the geek squad extended warranty on the dishwasher. If you want to deal with expensive motherboard issues, buy a Samsung appliance. Washer machine, refrigerator, all of it is the same.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi TyTy, we don't want to see you go! You are a valued member of the Samsung family, and we're always happy to help whenever possible. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138818272. Thanks! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Won't last a year

    Posted
    Megan

    Purchased $6,000 of Samsung products for my new build home. Delivery was set up for 3 months post purchase to be installed after cabnets went in. I assumed the one year manufacturer's warranty would start once merchandise was delivered. It was not brought to my attention that the manufacture warranty starts the day of purchase. Less than one year later the dishwasher soap dispenser and board went out in this dishwasher with less than 50 washes. The Warranty is void. Samsung sent a complimentary technician to look at the dishwasher but would only pay for the service call, not the parts. The parts cost ($434.00) the actual dishwasher is $750 with a new warranty. I can replace it entirely with a new warranty. For almost as much as it costs to repair it. We have a family of 4 with no excessive wear. This is absolutely Ridiculous. I am buying another dishwasher for a home I've only lived in 9 months. Of The appliances purchased (ALL SAMSUNG) for my home I've already had service done to the Washer, Dryer and now Dishwasher. Definitely seek a better brand if you're looking for your appliances to last. I declined the parts and am replacing with a Bosch dishwasher. Samsung is Garbage!!

    No, I would not recommend this to a friend