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Samsung - StormWash™ 24" Top Control Built-In Dishwasher - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1261 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 1,261 Reviews
  • Rating: 1 out of 5 stars

    Avoid Samsung Appliance

    Posted
    occn
    • My Best Buy® Elite Member

    There is an old saying in South Korea, if an appliance has a motor on it then go for LG. And this has been legit in the US as well. So, I have the infamous LC error code for the washer and I have had Geek Squad technician 3 times already but still same LC error code pops up. The drain motor keep rotates and won't finish the cycle. I tried to reset the machine by pressing the start for 3 seconds or turn the power off, but both method could not reset the machine and it keep rotates shortly after machine was turned off for a few seconds. Either I run a full cycle or rinse same LC error code pops up. Sensor has been replaced and no water leaking on my kitchen floor. Stay away Samsung appliances if that has a motor on it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet and efficient dishwasher

    Posted
    formerDCI
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This dishwasher is super quiet and I love the feature where the door pops open at the end of the cycle to assist with drying. There is much more space inside than my old unit and the height adjustable top rack is a nice feature. The top controls are easy to use and the time countdown is very convenient. The stainless steel looks great and being magnetic is a bonus for my little one's magnetic toys. The only con I can think of is the build quality. When you open the door, the springs are tight to the point where you need to hold the door down a tiny bit and slide out the bottom rack. This may just be because it is new or just different from the whirlpool I am used to. Also, when you close the door, the clasp feels kind of cheap. I would assume the door would close and click much easier than it does. It isn't a problem, again I am just used to my old whirlpool that closed and clasped effortlessly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks and Performs Great!

    Posted
    StevenD71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This dishwasher looks great with the rest of the Samsung suite of appliances and we don't have to set it to run in the wee hours of the night due to noise! This can run while we're watching TV or visiting with family. We've run it without 'pre-washing', like we had to with our old DW and the dishes came out perfect. You might think you have everything that is needed if you're installing this yourself, but the hot water line adapter is different on this from my old DW - you may want to get the install kit and return it, if you find that you don't need it...

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Stinker...literally

    Posted
    BeachyKeen
    • My Best Buy® Member

    We picked up the first unit last week and it leaked when hooked up. Samsung made arrangements to have a local warranty repair person to come out...faulty valve. It made more sense to return the unit to BestBuy and have a new one delivered time wise. Just had it delivered today. Terrible smell! Also, as others have mentioned, the racks are rather flimsy, the lower rack comes off the tracks. The dishes are wet after running because there is no heat dry option. The spray arm mounted under the top rack is soaking wet after the full cycle, so if you pull out the top rack first, the water drips down onto the lower rack. Dishes were clean and the dishwasher is very quiet. It looks great. I really wanted to like it after all the trouble we've been through. But, it's going back. Going to get a Kitchenaid that has heat dry and doesn't stink.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dishwasher

    Posted
    Harmony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    What can I say? It works well and the dishes come out sparkling clean. I love the sleek look with the controls on the top. I used the storm wash feature once, but the dish didn’t have food really stuck on, so I really don’t know how it would go if it did. We were so concerned when we measured our space and looked at the specs. It looked like the dishwasher would not fit in the space of our old dishwasher. The sales person assured us it would and he was right. We were told that this was a very quiet dishwasher, but I do hear it in the sunroom (open to the kitchen) when we are watching TV. It doesn’t seem any quieter than the one we had, but it’s not loud either. Overall we are very happy with this purchase and would recommend it.

    I would recommend this to a friend

    • Brand response

      Samsung

      I'm happy to hear that you've had such a positive experience, Harmony. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Not a fan!

    Posted
    Michelle

    I replaced a fantastic 15+ yo KitchenAid with this dishwasher because I was ready to jump on the stainless steel bandwagon & didn't want to drop $800 on a dishwasher. I really REALLY hated it the first several times I used it. My glasses and clear glass dishes were actually DIRTIER, even after a 2.5+ hour (!!!) wash cycle. The helpful Best Buy tech gave me some tips, including that I HAVE to use the sanitize cycle (3+ hour wash cycle!!!) and I HAVE to use a rinse-aid - which is also mentioned several times in the manual. More cleaning products/chemicals, just what I want, sigh :-( Well, thankfully, both tips did the trick. I use a "natural" detergent and a rinse aid by LemiClean & run it on the sanitize cycle, and the dishes now come out clean and clear and dry. PS It's not annoyingly loud, but it's not quiet. This doesn't bug me too much tho. PSS I do like that the Samsung logo is not on it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad product

    Posted
    Rkarpiscak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought the unit in Bellevue, WA which is 2 hours from our house. The website had a great demo video. Bought the unit brought it home hooked the unit up. My regular everyday job, I'm a professional contractor I build or fix anything, I hold an electrical license. The unit ran for 15 minutes then the lights on the unit went out and it started making a clunking noise. Called Samsung did all of the trouble shooting they suggested. It didn't fix the unit. They called a technician to fix the unit. Took a week to get a repair. The technician worked on the unit for 2 hours and had no idea how to fix the unit. He suggested maybe try changing the control board, but he wasn't sure if that would fix it. I uninstalled it that day. Went and bought a Kitchaide architect series dishwasher. Installed the new unit. Best dishwasher I've ever owned. Moral of the story just because it has a great video doesn't make it a great product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keep looking

    Posted
    Chowe707
    • My Best Buy® Elite Plus Member

    Bought this dishwasher putting together a matched set of Samsung kitchen appliances. This dishwasher has few pros and many cons. Returned it on 27th day. Pros Quiet, eye pleasing, plays a nice tune when finished. Easy install. Cons Doesn't clean dishes. ( Watch videos and read manual on loading) did not clean dishes. Door pops open to dry dishes at end of cycle. No heating element for drying. Causing a lot of steam directly on counter top edge. Company provides "reflective" tape to install under counter top to protect it from steam. Racks rolled uneven and cheaply made. Required pre rinsing all dishes. Still didn't get dishes clean. Samsung does some appliances great. A Dishwasher is not one of them. The Samsung Storm Wash dishwasher is not worth your time or your money. Exchanged it for a KitchenAid.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Value

    Posted
    Stupidkitty84
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dishwasher is quiet compared to my older (2010) Frigidaire. It's so quiet that when the door pops open on its own during the drying phase, it scares the bejesus out of my dogs and I. It almost sounds similar to one of our doors being opened. Has done a good job of cleaning the dishes; really haven't had to reclean anything except a few silverware that had very hard, stuck on food for days prior to wash. The controls are touch sensitive and can be finicky. Key is to barely touch it or tap as you would on a touchscreen, however my instinct is to press downward like the old-timey models, which I'm trying to break the habit of doing. Overall, would buy again if I had to repurchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Pretty Good

    Posted
    Toni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like how quiet this dishwasher is compared to others I've had in the past. I barely hear it running. I'm not crazy about the fact that the slots on the bottom aren't straight, but rather they are at an angle & in opposite angles from the front to the back. Plus, in my opinion, they are too closely spaced, so I put plates in every other slot. I'm just not sure they would get clean enough when they are spaced too closely together. Had I noticed this before I purchased this machine, I would have gone with a different one. Live & learn. In addition, be aware that this machine doesn't have a "cut out" in the back to attach the hoses. Because of this, we had to drill a new hole in our floor in order to get the hoses in a position so they wouldn't kink. We've had several dishwashers before this one & they have all had a cut out for the hoses.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke after 14 months

    Posted
    cau16

    DO NOT BUY SAMSUNG DISHWASHERS. Bought this unit in May, 2017 and it was completely broken by August, 2018. Samsung customer service is horrendous - first they promised a warranty allowance and service repair, wasted 5 days of my time, then they told us they could do nothing. The problem with Samsung DW's is two-fold: 1) They are low quality and poorly designed with a circuit board on top of the unit (which is vulnerable to counter top moisture) and they short out easily, and 2) they have a pretty non-existent service network in certain parts of the country. It is impossible to get them fixed and hard to get parts. If you're in the market for a DW, do yourself a favor and go spend a couple extra bucks for a Bosch. I love my Samsung TVs, but will never buy another kitchen appliance from them again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Quiet and ok, but we're not happy with it

    Posted
    BestBuyShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought the Samsung Stormwash 24" Top - Stainless steel on February 2018 and it is broken by today, June 2018--machine won't turn on even after going through the manual's troubleshooting guide. When the machine is working, it is quiet and it opens up automatically after the wash cycle to allow the dishes to dry. My wife and I stopped placing any glasses in the corners of the top rack because they do not get a good rinse--there is always residue and food particles left behind. The rest of the dishes are clean as expected. When we place dishes that are touching--a plate leaning over touching another--they often times get a bad rinse and we'll find residue/food particles on them at the end of the wash. I'm not sure if that is what happens with other water-efficient washing machines. I'll update more, if possible, as to the tech or repair process experience with Geek Squad-5yr.

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Hello BestBuyShopper, I understand your concern with your dishwasher, and I'd like to help. I recommend that you go to page 27 on our users manual (https://bit.ly/2J3iVIM), and follow the steps provided. If this does not work contact us via Twitter: https://bit.ly/2pTYDc7
      Facebook Messenger: https://bit.ly/2LmCR7F
      LiveChat or Email: https://bit.ly/2z9FXFr or feel free to call us directly at 1-800-Samsung. I'll like to look into this for you.
      ^Lizzette Samsung

  • Rating: 3 out of 5 stars

    Nice looking dishwasher

    Posted
    TAANMC
    • Verified PurchaserVerified Purchase

    I love the look of this dishwasher but I am a little disappointed in the quality. After reading several raving reviews about this dishwasher I decided to buy it. After getting it installed and using about 5-6 times I don't see what all of the hype was about. In some loads my dishes weren't completely clean and other loads there was a lot of soap residue left. I decided to review soaps and bought a highly rated dishwasher soap and it did help with the residue but it still leaves a slight film. If I had a do over I would buy a different dishwasher. Overall, this does the job but based on the high reviews I expected a lot more from this dishwasher.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Machine isn't that quiet

    Posted
    DaBlaze
    • My Best Buy® Elite Member

    Beware of decibel ratings. The difference between 44 decibels and 54 decibels is TEN fold. A 46db machine would be twice as loud as a 44db machine. We bought this machine to replace a Bosch machine, now we are sending it back to replace it with another Bosch. I read all the great reviews and thought I would save a few bucks and get the Samsung. Everyone said how quiet the machine was, obliviously they never owned a Bosch or Kitchen aid. Yes this is quieter than your typical $350 machine, but its NOT quiet. I opened my Bosch machine several times over the years to find it was running full steam ahead. Bosch installed a light to illuminate the floor to tell you its on, that's quiet. I own a lot of Samsung products that I do like, but its either people really do not know what quiet is or they had really, really loud dishwashers before. Either way this is an average machine. You want real quiet look elsewhere. Three stars is pushing it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked great.....briefly, then got error code!!

    Posted
    Sara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The dishwasher worked great initially, then only 19 days after purchase stopped working and gave error message. Best Buy would not allow return since past 15 days, only offering for me to pay more money to have a Geek Squad come take a look. No thanks!! Tried to register product with Samsung after purchasing and I couldn’t because the serial number was more than 3 years old. My husband had to completely remove dishwasher and basically reinstall after adjusting a sensor in the pan on the bottom that is used to detect water(there was no water in!!). Bad dishwasher, and completely ridiculous that I can’t do anything about it!! If Best Buy will only allow return for 15 days, they shouldn’t sell items that are past manufacturers deadlines for registration. Very disappointed in the customer service!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could use some design improvement

    Posted
    DK007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The new dishwasher runs quietly and cleans well. The main issue is the little rubber black flap that hangs down the front. The installer didn't know what to do with it and left it hanging. The installation guide doesn't show what to do with it. We had a Geek Squad guy come later, and he tucked it in. However, within 2 days it came out again. We had a 2nd Geek Squad guy come out, and he used a screw to try to anchor it up so it wasn't viewable. However, again within 2 days it came out again and still hangs there. It looks like a piece of black metal or plastic that someone kicked in. Samsung didn't design that piece well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    0 stars

    Posted
    Nickfromtacoma

    This dishwasher is terrible. We bought a new house that came with this model and the first time we used it the door leaked water all over the floor. Apparently a gasket didn’t seal correctly and it hasn’t had the issue since. More concerning is the door that opens automatically when the cycle is complete. It turns out there is a reason for this as when the dishwasher is closed it gets moldy. We had mold growing on our dishes when we returned from a weekend away from the house due to leaving the door closed. Not what you’d expect from a 1 month old machine. I never had such and issue with my 2013 kenmore elite model at our old house. Finally, this machine just does a poor job of cleaning my dishes. It’s too bad I need to replace it when it is new. Don’t buy this junk.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Nick, I'd like to provide a solution for you. To help prevent mold, try verifying and following the steps on this link: https://bit.ly/2BYSS3c. Also, here's a link: https://bit.ly/2Q5gOEZ to improve the cleaning of your dishes. In regards to the water leak, I recommend you contact us directly at 1-800-Samsung to provide you with additional assistance and find a possible solution for you.
      ^Lizzette Samsung

  • Rating: 5 out of 5 stars

    Best dishwasher for the money, I would know

    Posted
    RGrd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am a firefighter and have extensive experience with dishwashers at our firehouses. I was initially hesitant to get a Samsung after experience many problems with them. This dishwasher is a a cleaning AND DRYING! marvel. It cleans up after a family of four, two little kids, without missing a beat. Any dish left dirty is because it was loaded wrong. As long as I keep jetdry topped up everything comes out dry because it kicks the door open and has a fan that blows at the end of the cycle. The washer is really quiet but not so quiet you can't tell its running. I find completely silent dishwashers annoying because I always somehow manage to open it mid cycle. If your considering a black stainless dishwasher this is a must buy

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Please consider a different dishwasher

    Posted
    Finn
    • My Best Buy® Elite Member

    In the first few months we were very pleased with this dishwasher, but it was all downhill from there. We always rinsed the food off the dishes but that was no help. About a year into owning the Samsung dishwasher, it stopped washing the dishes very well; so we started using the "Heavy wash" option. About a year and a half from purchase, it stopped even dissolving the dishwasher tablets; so we started using liquid dishwasher soap. Now, a few months later and freshly out of warranty, it leaves marks of the dishwasher soap on the interior of the dishwasher and the dishes.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A SMELLY disappointment

    Posted
    4MAMGA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dishwasher cleans well enough, is very quiet, but DO NOT close the dishwasher EVER. I have tried ALL the suggestions, rinse agent, hi-temp rinse, sanitary rinse... disgusting. I DO NOT allow food on the dishes in the dishwasher, it is a joke around the house that the dishes are clean when they go in the dishwasher, so there is no disable food particles. I am 54 yrs old and have used a dishwasher since I was 14 yr old - NEVER have had this problem. It is so bad, that our daughter walked in from outside, just after we opened the dishwasher, and said that it smelled like someone had dedicated just before she walked in. She would not believe that it was the dishwasher, till we walked her over to the dishwasher and pushed her head towards the open dishwasher. Wish I could return this dishwasher - SO disappointed.

    No, I would not recommend this to a friend