Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Don’t buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That 3rd rack up makes the lower ones almost unusable as you can’t fit anything bigger than 10” or they will block the washing blade. Forget cutting boards, long knives, mixing spoons, etc. Also, dishes need to be very flat type to fit in, anything with a curve will have to be fit in at a big angle and you end up putting much fewer items in. Dishes come out dirty often, even as simple as coffee cups. We’re returning it this week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Let's help maximize your dishwasher's cleaning performance and more space-efficient Szymon.
Properly loading your dishwasher is essential for cleaning dishware and silverware effectively and efficiently! Learn more from these details.
Learn the best way to load your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may also watch our youtube video about "How to load your dishwasher properly":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145312674, to help our team pull up your information.
Have a great day!
^Chrystel
SAMSUNG WARRANTY IS WORTHLESS
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past 12 months I have purchased from Samsung 3 refrigerators, 3 dishwashers, 3 microwaves, and two ranges. Less than 30 days after I purchased one of the dishwashers the middle washer arm fell off. That was 10 months ago!!! Since then I have spent somewhere between 8 & 12 hours trying to get Samsung to repair it. They sent a team once - with the wrong part. Today a repair team was supposed to come - they didn't show up. So ten minutes ago I gave up - I ordered and paid for the part myself. I wish I had done that before I had wasted so much time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your overall experience with your Samsung appliances, TracyN. We want to learn more about what transpires with your Samsung dishwasher.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
My opinion after 1 year…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got it, I loved it! I thought it was the best dishwasher in the world, I didn’t even complain when the BB guy installed it in a way that prevents me from being able to open one of our kitchen drawers in our brand new home, unless the door is open. It won’t fit a lemi shine pod unless you break it first and make it smaller. The dishes are never fully dry and now after only ONE YEAR it sucks at cleaning the dishes. I use jet dry and cascade rinse aid and cascade platinum pods. I scrub, the inside of the dishwasher monthly, I use refresh dishwasher cleaner weekly and I never over load. I unscrewed and removed the bottom screen to clean it and also the back piece but that did not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
We appreciate your review of your overall experience with your Samsung dishwasher and we would like to share a troubleshooting guide for the drying and cleaning performance.
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145019184) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Leaking
DO NOT WASTE YOUR MONEY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! We have to take it apart every couple of weeks to fix a "leak" that is really just a faulty product design by Samsung. Seriously do not waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnA!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher is leaking. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144778366
Have a great day.
Melardo
Worst dishwasher ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Cheap interior, the top rack seemed like a great idea because it's adjustable but it doesn't stay in the upper position so my plates can't fit on the bottom without the spinning water thing hitting them. Pulling either of the racks out is like pushing them over a really bumpy road. Everything comes out with a coating of gritty stuff on it. I even tried putting in clean glasses and they came out covered in crap. The silverware on the top rack literally never get clean. I have to wash everything by hand and the dishwasher isn't even 4 months old. I should have learned my lesson with the Samsung refrigerator that's only a year old and we constantly have to get the ice maker fixed. The repair person said it's common with Samsung fridges. I guess we'll see what the dishwasher repairman says about the Samsung dishwashers. I wish I hadn't decided to match my fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Elle,
Thank you for sharing your experience with our dishwasher and refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are having multiple inconveniences regarding the dishwasher and refrigerator.
Please check this link for your dishwasher's warranty information, you may use this if you need a repair or replacement.
https://www.samsung.com/us/support/warranty/
For your refrigerator's warranty, please visit this link.
https://www.samsung.com/us/support/warranty/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144228033
^Mila
Broke within a year; Samsung won't honor warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in January 2022. Due to supply chain issues, it was not able to be delivered and installed until 3/29/22. In February of 2023, it began making clunking noises at start up (even when the dishwasher was empty). I contacted Samsung about warranty repair (1 year warranty). They told me my warranty had expired in January. I explained to them that it's only been in my possession since March 29. They didn't bother to respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We don't want your experience with the appliance to be affected by its noise, KayTeeO. We'll be glad to help!
While we try to make our dishwashers as quiet as possible, they cannot operate in complete silence. Loud or unusual noises indicate that action is needed, however. I have provided the links below to learn more.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
You may also refer to page 28 of the user manual for other solutions when the dishwasher is too noisy.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145596363) to help our team pull up your information when you message us.
Thank you!
-Angelica
Terrible design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher along with all my other appliances. So far this is the worse design I've possibly seen. The bottom rack keeps constantly coming out of the rail, along with the little wheels that are detached from it. where you are supposed to put the soap is not even big enough and you can't close the lid because then the soap doesn't come out. Where you are supposed to put the drying rinse agent has a lid, it's not even something that you can fill, so every single cycle you have to add it. I can even keep going without getting really upset. We just move-in to our new place and I'm ready to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about your overall experience using your Samsung dishwasher, Scoobie1. We'll be glad to help you.
Here is a link to a guide for information about using the dishwasher detergent and rinse aid in your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00066253/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068192) to help our team pull up your information when you message us.
Thank you!
-Angelica
works for only one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for one year and a month, but then the drain pump stopped working, i replaced the valve, and cleaned out the lines but still not draining. would cost half the price of the machine to replace the pump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review of your overall experience with the draining performance of your Samsung dishwasher, sholom. We're here to help you.
Here is a link to troubleshooting your Samsung dishwasher that is not draining.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145072689) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Quiet
Not the greatest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its super quiet. However, I am having issues with it not drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Display! We definitely appreciate you bringing this to our attention. I understand that your unit is not drying as it should and we would like to provide this link to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143760936
Thank you for choosing Samsung. ^Nic
Does not clean dishes, is not worth one star
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for just over a year and a half. 6 months in it required Samsung service to come in and tell me nothing was wrong with it and they couldn't tell me why the dishes did not come out clean. The only advice I was given was to run a vinegar cycle monthly and don't call them again. Fast forward and multiple vinegar cycles later and it's still a 50/50 shot if my dishes will be clean or not. I use chlorine tablets and a dish drying agent and I pre-rinse. I have switched dishwasher tablet brands and still, there are always bits of something left over.I would totally understand if it was on all the plates but it is usually scattered dishes not the ones with any remote chance that have had bits of food on them - like glasses or cereal bowls. The only way to guarantee clean dishes is for me to hand wash them first. Well, then what was the point of this $700 mistake? The touch buttons trigger on when my leg brushes against it as I load the machine when I wipe the machine down but of course when I actually want to turn it on foreplay is needed. Just no, don't waste your time or money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Isabel, I hear you stating concerns with you dishes not coming out clean from your Samsung Dishwasher and understand that is not ideal from a new machine. I have some helpful information that I would like to provide so we can ensure you are receiving those ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143341969. We thank you for being a part of our Samsung family. ^Brad
Hoping to figure it out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I would like my old dishwasher back. This dishwasher crowds dishes into it and then struggles to get them clean. All of the plate holders are too close to allow good cleaning. And I think it is absolutely ridiculous to hand wash your dishes and then run them through a dishwasher. Might as well spend two more minutes and hand wash them all together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Awall, I understand that you are frustrated that your dishes are not clean at the end of the cycle,.Today I have provided a link that will help you make sure your dishwasher is being used to its fullest potential. (http://bit.ly/2YcUBMo) ^Nic
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really impressed for the money i paid. $1200 for this install and after running the dishwasher twice, i already notice it’s not cleaning the dishes thoroughly. Even on storm wash, it made other dishes dirty and the silverware basket, recommend not to use it because NOTHING gets clean in it. Kind of disappointed because our old dishwasher broke. Stuck with this one now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jonathhhan,
It seems that you are experiencing some issues with not getting clean dishes from your Samsung Dishwasher and I would like to offer some assistance to resolve this frustrating problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143269509. We apologize for inconvenience and welcome you to our Samsung family. ^Brad
Used didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only giving one star because we brought this "open-box" with minor damage on back which i simply pushed back into shape using one thumb. But, after installation, the unit wouldn't drain properly and kept throwing trouble codes. We kept thinking it was our drain system but turns out that there multiple level sensors in the back of the unit and were sure one of the fur got damaged. Will be returning and getting same but new.
I would recommend this to a friendBrand response from Samsung
Posted .We know the value of a smooth dishwasher, as we wash the dishes regularly, PhilM. Let us help with fixing your Samsung unit.
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. I have provided a link below for more information.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Troubleshooting dishwasher error codes:
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also refer to page 29 of the user manual for other solutions when water won't pump out of the dishwasher properly and page 30 for information codes to help you understand what is occurring with your
dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145529120) to help our team pull up your information when you message us.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel died within 3 weeks of purchase and just beyond the 15 day return period. Samsung is sending a tech, but I didn't spend $900 on a dishwasher to have it break right away. Do yourself a favor, buy the extended warranty. I would if I could at this point. It's incredibly asinine that Best Buy has only a 15 day return period.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Josh! We are sorry to hear that you're disappointed in your dishwasher. However, we are happy to know that you are on your way to having the unit repaired as designed.
Please know that if you ever need further assistance, you can contact our support team at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143636769
Thank you for being the very best part of Samsung. ^Nic
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.D/W normal cycle is a full 2.5 hours !! Unless using this cycle or sanitize, 1 hr cycle leaves dishes totally unwashed...Not pleased with washing cycle length and use of electricity and water, multiple pre rinses, and post rinses...( dishes are clean, finallly at end). OC, not drained signal appeared on first use...Cleared with excellent cust svc online help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there goldilocks, I would like to congratulate you on your Samsung Dishwasher. I am glad that you were able to get assistance on your previous issue with the error code. I understand how flustering it can be with a new appliance and hear now you have some concerns with the cleaning. I would like to offer some helpful information to resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you continue to have issues, We are always available to speak via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143330824. We thank you for being a part of our Samsung family and choosing us for your kitchen needs. ^Brad
Cheap.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bad choice. The dishwasher started malfunctioning a month after we purchased it. The waterproof liner came off and I had to glue it back in several times until it finally gave out. It would not drain. Worked fir 6 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi C5811,
Thank you for your honest feedback, and we hope you are in good health. We are sorry that you feel that the washer was a bad choice for you. We are greatly saddened that the dishwasher isn't working as intended. What you have gone through is not the experience we want for our customers.
I have shared a Samsung link that can help with your concern about the dishwasher not draining.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility).
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144645142
Leo
Struggling with Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very tight fit for a standard OPENING -- Hard to initiate START Button due to Fit Issues. Also disappointed with amount of WATER LEFT after cycle completed --- overall not very impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your review. Please ensure the dishwasher is installed with proper clearance to operate smoothly. Here is a video that will guide you in installing the dishwasher.
How to install your dishwasher | Samsung US - YouTube
https://www.youtube.com/watch?v=-uPbp-zAM-k
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145048338) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Don't even
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a set of Samsung Appliances. Stove, microwave, fridge and this dishwasher. All other appliances are fine. This worked fine for 3 months then started having food debris on the dishes and silverware. Tried the usual steps, vinegar cleaning, bought dishwasher cleaning products, also used Finish Rinse aid and Lemony Shine with the Cascade Platinum diswasher pods as advised with every load. Finally called Samsung out and they told us that you need to 'pre-wash' every load... WHICH WE ALWAYS DO! So no resoltion to our dirty dishes which is really a dish rack, since we are washing dishes by hand now and only using it as a drying rack. Don't even try calling Samsung. It's a cluster *#@8! Will have to just buy a different brand of dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Parkers,
Thank you for sharing your experience with our dishwasher. And I appreciate you purchasing our products. Samsung intends to always provide convenience and satisfaction to our customers. I apologize if the product that you currently have is not cleaning your dishes. And I understand that when your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.
Please click on this link for a troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also visit this link for a reference on how to clean the dishwasher.
https://www.samsung.com/us/support/answer/ANS00076793/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144214118
^Mila
Samsung low quality control and diagnosis skills.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dishwasher low manufacturing quality control under warranty.New dishwaher installed but no power on(dead).Had to have 3 individual service calls.First service call from Samsung was to install a new control panel however since still dead the over the phone Samsung tech then dianosed it to need a new computer board .When the new board arrived on the second service call the Samsung tech could still not get any power and reccomended to order a second replacement board. Samsung declined to replace the dishwasher still under warranty. On the third service call the new board finally solved the dead power issue.Obviously Samsung has overall issues with their quality control and poor diagnosis skills of the Samsung over the phone technical support.The in home repair technician was relying on the failed diagnosis of the corporate "skilled experts techs "at Samsung. If you buy Samsung plan to possibly having time to stay home all day for repeated service calls with Samsung corporate techs to take a guess how to resolve an issue under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I am glad to see that our service technicians were able to resolve the issues going on with your unit. We thank you for choosing Samsung and welcome you to our growing family. ^Brad
Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Good Dishwasher at all. My 20 year old dishwasher washed better than this . Extremely long cycles and Poor washing ability .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docdes4,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
The cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishes are not clean after using the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144212962
Thank you for choosing Samsung. Have a great day.
-Trisha-
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