Customer Ratings & Reviews
- Model:
- DW80R5061US
- SKU:
- 6361073
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the StormWash dishwasher as a quiet and efficient appliance that cleans dishes well. They appreciate the convenience of the third rack and the AutoRelease Dry feature. However, some customers have experienced issues with leaking and a long cycle time.
This summary was generated by AI based on customer reviews.
Broke within a year; Samsung won't honor warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in January 2022. Due to supply chain issues, it was not able to be delivered and installed until 3/29/22. In February of 2023, it began making clunking noises at start up (even when the dishwasher was empty). I contacted Samsung about warranty repair (1 year warranty). They told me my warranty had expired in January. I explained to them that it's only been in my possession since March 29. They didn't bother to respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We don't want your experience with the appliance to be affected by its noise, KayTeeO. We'll be glad to help!
While we try to make our dishwashers as quiet as possible, they cannot operate in complete silence. Loud or unusual noises indicate that action is needed, however. I have provided the links below to learn more.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
You may also refer to page 28 of the user manual for other solutions when the dishwasher is too noisy.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145596363) to help our team pull up your information when you message us.
Thank you!
-Angelica
Best Buy Installation is a disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you choose Best buy tech support for installation ,Its a nightmare..first time they said they cannt install due to the plastic valve I have..and we changed the valve and re-scheduled another installation which is only available after 10 days and now its not draining the water with OC code …Now I had to schedule another one and I was told the next technician is available in 10 days..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Siddhartha,
Let us assist you with the error code you are getting from the dishwasher.
Below is the list of error codes you may encounter from the dishwasher. Click on the OC code, follow the steps, and check the hyperlink.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Please feel free to get back to us for the update on the installation of the dishwasher via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145956065 to help our team pull up your information.
Have a great day.
^Aloe
Broken in less than 2 yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher less than 2 years ago in Oct ‘20 and the pump has already died on us and the only place our repairmen was able to find the replacement part was Sears. $450 for the parts and labor. I will be purchasing a new dishwasher altogether rather than paying to repair this one. To boot, the performance was never that great to begin with. I never write reviews but I have time today, I would recommend staying far away from this product.
No, I would not recommend this to a friendTerrible appliance stay away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually do not waste time in reviews but I have to say this was the WORST purchase I have ever made. Dishes do not come out clean, the interior of the dishwasher has a faint smell of dirty dishes even after washing (I used cascade platinum). The basket for silverware has mesh that is too big and everythign sticks out when closing the door. Product is made in China and I only discovered after purchasing. Everything inside the dishwasher looks like other dishwashers but after just a little usage you find out that it is made the cheapest stuff. Even the stainless steel siding looks like metal but in fact it's probably plastic the way it smells. Stay away, I will request a replacement - I am very upset.
No, I would not recommend this to a friend- Pros mentioned:Cleans well
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it cleans well cycle fails on a pretty regular basis. Other issue is that with the silverware drawer spacing is very tight if dinner dishes are not placed exactly right the spray nozzle hits them and jams... Not as uiet as the Bosch unit it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Gatorengineer! I can provide you with this link (https://bit.ly/2whPSfX) to help you get the best cleaning performance out of the dishwasher. ^Jecca
Would not purchase Samsung again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for two years then without warning dishwasher failed and almost caught fire
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KennyR,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147424634) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have received 25 e-mails from best buy about the dishwasher since we bought it, and we have been lied to twice, as they scheduled to install it and didn't show up-we have another appointment for installation coming soon, and we don't have a strong faith that they will show up this time and install it-we are thoroughly disgusted, as is everyone who knows of what we have gone through over this purchase-someone we know well bought all of their appliances through the same store and went through the same nightmare-it's a shame these stories won't be put on their ads-
No, I would not recommend this to a friendUsed didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only giving one star because we brought this "open-box" with minor damage on back which i simply pushed back into shape using one thumb. But, after installation, the unit wouldn't drain properly and kept throwing trouble codes. We kept thinking it was our drain system but turns out that there multiple level sensors in the back of the unit and were sure one of the fur got damaged. Will be returning and getting same but new.
I would recommend this to a friendBrand response from Samsung
Posted .We know the value of a smooth dishwasher, as we wash the dishes regularly, PhilM. Let us help with fixing your Samsung unit.
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. I have provided a link below for more information.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Troubleshooting dishwasher error codes:
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also refer to page 29 of the user manual for other solutions when water won't pump out of the dishwasher properly and page 30 for information codes to help you understand what is occurring with your
dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145529120) to help our team pull up your information when you message us.
Thank you!
-Angelica
Could have been great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features seemed great. Right out of the gate I had an issue with very fine particles of food (from the grinder??) deposited on all my dishes and especially cup & glass interiors. After searching for a solution, I found it seems to be an issue for some that is rarely resolved. I did try every FAQ suggestion and regularly cleaned the interior of residue. The door and roller tracks started squeaking after the first month. On paper, it looks great & feels high end; In practice, it isn't. I finally gave up and replaced it with another brand (which is not something I take lightly as I'm cheap - lol). I should have kept my 12year old Frigidaire.
No, I would not recommend this to a friendTerrible Dishwasher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst Dishwasher ever. It smells terrible if you leave anything in it for more then a day. It doesn't clean well at all unless you have it on the heavy duty cycle. If I could return this I would. I hate it.
No, I would not recommend this to a friendPiece of garbage, useless waste of space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ultimate piece of crap. NOTHING comes clean and we got rid of our old dishwasher for this $700 piece of trash. Like most others, I've tried every option, every cycle, numerous types and brands of detergent. Makes no difference- IT'S THE DISHWASHER!!! Should've read the reviews because it seems like anyone reviewing that wasn't part of a "promo" said the same... Checking into return options as i do not want this crap in my house. It's worthless... My house is now loaded with Samsung appliances, should've bought LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lydia07013
We appreciate your patience in dealing with the situation you're having right now with your StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663029
Have a great day.
^Charles
Workers need to pay attention
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher wasn't installed properly and leaked inside of cabinet. TO DATE Best Buy HAS NOT repaired damage even though claim was filed. Had it been installed correctly, flooding would not hqve happened. 2 Stars for the Installation / Repair Service 4 Stars for the Dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .Hi lynw! We'd like to discuss your case with you in more detail to see what options we can provide. Please reference ticket number 1142412874 and contact us via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
Go with another brand.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher didn't wash dishes well. It left streaks on just about everything. Didn't wash anything on the top shelf, and broke after less than a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Techfordads,
Thank you for providing us with a valuable review about your dishwasher especially that it doesn't clean your dishes well. As you are a valued customer let me share this trouble shooting.
The Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should there be anything else we can assist you with feel free to contact us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145041552) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Worse installation team!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't be fair to leave the review for this dishwasher because we never got to experience it, but I had to tell what was our experience with installations guys arranged by Best Buy, they came in leaving the dishwasher in the truck, open the drawer under the sink and then right away said, they can't install it because plumbing under sink is too old, they don't want to take any chances. I was surprised to hear that because we had updated the sink two years back with under the sink plumbing and it was still considered old, then we requested them to leave the dishwasher as I decided to get it installed from some local plumber but these guys refused to unload the dishwasher from the truck and left saying have a nice day!
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given I purchased this to replace the exact same model that broke after three years due to a fried circuit board, it is tough to recommend. I only bought it again because I now have the extended warranty through Total Tech and wanted my appliances to match. I have had problems with my Samsung double/single oven-range of the same age, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justin,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Broke and stopped draining water within a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 8 months than broke…stopped draining water…
No, I would not recommend this to a friendSamsung Dishwasher
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. The dishwasher went out less than a year of purchase. Been waiting since November of 2022 to have it fixed and haven’t been able to use it since it broke. Samsung keeps replacing parts but it keeps breaking…..3 months and no dishwasher! Best Buy won’t help because it’s still “under factory warranty”……you would think they would just replace the dishwasher and be done with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want a working dishwasher for you to have clean dishes, MelissaB, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145449188) to help our team pull up your information.
Have a great day.
^Camille
Not the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have gotten another model. Not even a week after getting it pieces began falling off. Now so many pieces have fallen off or come loose that I can't even operate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Shantelle,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, and for any other option, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144378807
Thank you for choosing Samsung.
^Ross
Smells
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher produces some sort of sour smell that we also experienced with Bosch dishwashers. I wonder why more people dont notice this as my partner and I can barely be in the kitchen its so bad- much less, use the cleaned dishes! Returned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher smelling. I would love to provide you the best practices for the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Leaking
Defective dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is leaking and can't even use it It keeps throwing an LC code after leak was fixed and still can't use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Dishwasher Customer, I see that you were having issues with your unit leaking and now it will not start. I know this can be frustrating but I would like to provide some helpful information to find a resolution to this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you need assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143533072. We thank you for being a part of our Samsung family. ^Brad
What experts are saying
