Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Great services and great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and a great dishwasher! The in store expert (Ryson)was great!
I would recommend this to a friendPoor finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the dishwasher worked fine until today, the black stainless-steel finish was misleading, its nothing more than a plastic coating that scratches easily
No, I would not recommend this to a friendBroke After Two Years - Samsung Support is Useless
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this dishwasher for two years and it has been a wholly unpleasant experience. The design of the racks is nonsensical, the dishes rarely get clean, and the silverware rack is flimsy. Two months ago the metal flashing inside the tub that holds the door seal separated from the tub. It is held in place by rivets. As it turns out, this piece cannot be reattached. Get this -- the ENTIRE dishwasher needs to be replaced to fix this $10 part. After contacting Samsung Support's Office of the President, I managed to get someone to send a repairperson to evaluate the unit. He took one look and laughed and said I'll get an entire new unit. On his way out he said, "Next time, don't buy a Samsung. Bosch is the way to go. Also, there is currently a class-action lawsuit against Samsung involving your fridge's ice maker." Fast forward two weeks and Samsung Support has gone completely unresponsive. They cancelled my repair ticket so I emailed my Samsung support guy and he couldn't explain why and didn't know what was going on. A week later they've stopped responding. I'm going to give up and buy a new dishwasher from Bosch -- a reputable brand. Avoid Samsung appliances at all costs, especially this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CRWebb,
We appreciate your patience in dealing with the situation you're having right now with your dishwasher.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
There are several reasons why your dishwasher's door may not close completely. Ensure you have placed the dishes inside correctly and that the racks are pushed in.
The dishwasher door does not close https://www.samsung.com/us/support/troubleshooting/TSG01001919/.
Each Samsung dishwasher includes loading recommendations in the user manual. Let us show you the best way to load a dishwasher.
Learn the best way to load a Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800036
Have a great day.
^Charles
Cleans better than Handwashing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and like the feature of door opening when through with cycles
I would recommend this to a friendVery quiet. Nice Dishwasher.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. Stainless steel inside the dishwasher as well. Has some great features.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Mammie! We understand that this unit is meeting your expectations and we couldn't be happier for you . Thank you for your continued support and for choosing Samsung. ^Nic
Great Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love that the door pops open at completion to let out the steam. Saves a lot of time and energy!
I would recommend this to a friendGood dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good dishwasher for the price. Best buy sucks however
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Like the different settings for cycle time. Like that it automatically opens when complete.
I would recommend this to a friendReally nice :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the storage - it is actually pretty huge. Especially the top row/rack, it is deep, so I am able to sneak in some bowls and cutlery. Cleans also really well. Just as a soft fyi, without the rinse aid, it doesn't dry the best. So pls get a rinse aid. :)
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher!!! Love the silverware rack! Definitely a great purchase!!!
I would recommend this to a friendVery Nice Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Install was pretty straight forward along with easy to understand instructions. 3rd rack is VERY useful!!
I would recommend this to a friendGood machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is pretty and does a good job. We have only been using it for about a month but so far it is great.
I would recommend this to a friendGreat Upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an amazing upgrade on cleaning ability and quietness, however there is a caveat to the second rack being VERY cheap in the ability the raise and lower its height above the bottom rack. I foresee this happening if you continue to change it back and forth.
I would recommend this to a friendBeat dishwasher I have owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher especially since it is stainless steel on the inside.
I would recommend this to a friendWhat a waste
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years and it’s already broken twice on me, it’s the last Samsung product I buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ruxin, we understand your frustration if your dishwasher is broken. We want to speak with you directly to gather more information about the dishwasher so we can provide the necessary assistance to help you fix it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148839411) to help our team pull up your information.
Have a great day.
^Camille
Highly recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item during President’s Day sale. Very pleased. Runs very quiet while cleaning dishes spotlessly.
I would recommend this to a friendNot as quiet as I thought it would be.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but not as quiet as I thought it would be. Looks good though and does the job.
I would recommend this to a friendBig price for a piece of junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t drain the water at all. Stops during the wash cycle because too much water is in it. I called support and they said it is normal??? I have to manually remove the dirty water from it. Then try to do a rinse cycle which does the same thing. Worse thing I have ever bought!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DawnaH, Let us help you ensure that the dishwasher drains.
Here is a guide to help you determine the cause of the dishwasher not draining. The fourth step contains a hyperlink, which we suggest you click on.
Samsung dishwasher is not draining.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145863112 to help our team pull up your information.
Have a great day.
^Aloe
It comes with lost piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the dishwasher and it cames with a lost piece. I couldn’t solve my problem even with Best Buy or Samsung. I am using a old piece from another dishwasher.very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Juliana! You can find replacement parts and accessories at SamsungParts.com or by calling 1-800-627-4368. ^Jecca
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate it negative stars I would. It literally lasted one wash and then just stopped working. Best Buy will be replacing soon. I will update my review if it actually lasts more than a day!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to provide you with some updates regarding the replacement.
Have a great day.
-Ernest-