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Samsung - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 10226 reviews

90%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    The worst experience I have ever had with a compan

    Posted
    miro0114

    I got this Bluray player for Christmas. It's now the beginning of March and I've only been able to use it for a week. After a week, it started not connecting to the Wifi, but it would work again if I unplugged it and plugged it back in. After a week of that, it stopped connecting altogether. I use the chat support for some troubleshooting a couple times, nothing works, so they have me send it in for repairs. When I get it back, it had the troubleshooting instructions taped to it. I set it back up, try and connect, it doesn't work. I go back to the support line, they insist on doing the same troubleshooting I've done about a dozen times at that point. Nothing. They have me send it back in. I get it back and, again, it has the troubleshooting instructions taped to it. I try it out, and it's still not working. Back to the support line, and they tell me the only thing I can do is to send it in for a third time for "repairs," but they tell me to list all of my previous ticket numbers on my package so it's clear this wasn't the first time. So, I'm completely convinced that Samsung's idea of repairs is to have you send it in and they send it back with those instructions they know you've already done through their support lines without even bothering to look at it or fix it at all. A few days after it arrives at the repair center for the third time, I get a call finally offering to just send me a new player, which I'd been asking for since the first time I got it back still not working and they wouldn't even consider it. I was told I'd get the new player in 7-10 days. Almost two weeks later, I still haven't gotten it, so I check in with their support line again, and they tell me that my request is "accepted" but still "under consideration with the team" and they're "preparing the document" needed to send it to me. So it's been almost two weeks and they haven't filled out the form? I liked the Bluray player just fine for the week it was working and will be perfectly satisfied once I hopefully eventually get one that works but never. again. with Samsung. This has been such an outrageous experience. I've had incredible customer service with plenty of other electronics companies and would much rather stay with them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolute Unreliable Junk

    Posted
    Borninkansas

    I have 5 DVD players in my home, all purchased from Best Buy over the years which are in multiple rooms in my house, with AV systems. My only Blu-ray player is a Sony 3D Blue-ray in my home theater which has a 144" screen, linked to a very expensive Epson 3D HD projector. I was wanting a second Blu-ray player to replace the standard player in our bedroom, so I purchased this one last week. Anyway, I got it home and set it up to connect by Wifi to my Direct TV router. Setup went like a breeze and quickly had it accessing my Wifi. Then launched into Amazon Prime and explored its capabilities with Prime. This first time using it, it seemed to work fine, while drilling down through Amazon Prime offerings. Several days later, I attempted to watch some YouTube clips and after displaying the opening screen showing all the streaming options (displaying the icons for Netflix, Hulu, Amazon Prime, YouTube, etc), it froze on the options screen and would not launch any of them. Out of frustration, and trying to trouble-shoot it, I tried to turn it off with the power buttons on the remote and nothing happened. It kept displaying the frozen options screen. The player was totally unresponsive to the remote and did nothing. So, next I went to the buttons on the unit itself and tried to turn it off. No response whatever. Would not turn off or on. The options screen continued to display and would not go away. So, next I tried to open the DVD tray, by pushing the eject button on the player itself, to see if I could insert a DVD and it did not respond. It acted as if it was not even plugged in, so I checked the power cord and it was plugged in and I knew it was junk since it did continue to display the streaming options screen. This thing is an absolute piece of junk. Don't waste your time or money in dealing with the sorry excuse for a DVD player. As a result of this, I will absolutely stay away from ALL Samsung DVD players. The only thing I would depend on with Samsung is their smart phones and their flat screen tv's.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It intermittently becomes non responsive.

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My son bought this for me as a gift. When I first plugged it in and set it up it seemed to be great. Until I went to use it again a day or two later and it was non-responsive to the unit buttons or remote. There is no power light to tell you if it is on or not which adds to the frustration. it seemed to become non responsive after turning off using the remote. I tried different power sources, looked for settings in the booklet and online and got on the phone with Samsung.(35 min.) They offered to have it repaired, but having Geek squad protection, and the fact it was only a few days old, We returned it to the store. Got another one and it did the same thing, so it went back too. The unit will come after a power cycle but turn it off with the remote and it won't come back on (until you power cycle it again) Customer service @ Best Buy suggested it was my power source that was unstable because she was able to make it turn on twice at the store, not using the remote. (I don't think so. I measured the voltages from the various outlets I used. All measured 120 volts +/- 1v and steady. Tried it with and without HDMI connected did not seem to matter. Got another brand some where else an all is well. I do realize that two units having the same problem sounds like operator error, but if so tell please tell me what I am missing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disapointed

    Posted
    nordogg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was looking for basic DVD player when I bought this, but found this one with WiFi for $20 more I thought I'd get it so I could use the roku in a different room. Both the DVD and the WiFi are a big disappointment. First, the menu is clunky to use. I know that sounds vague, but it fits. it's not intuitive and you have to wait for it to respond. When you use the DVD and press play you often have to press play a second time. Not always though and it's never the same. So as you work through the DVD menu you press play, the tv goes blank like it's changing but then it stays blank and you have wait a few seconds to see if it changes. If not you have to press play again to get it to finish. It's like the DVD player has a brain f@#t. Like it went to the fridge and opened the door but forgot what it was going to get. If you don't wait it may just be slow to change and your second click could take apply to the next menu and take you to the wrong place. You know, you wanted a soda and it grabs the mustard. Ok, I can live with this, I don't watch that many DVDs. Besides it is kind of fun when you have friends over to watch a movie. Put in the disk and hand the remote to the new person and ask them to que up the movie while you get snacks. You'll come back to the room to join in on ribbing them about their inability to operate a dvd. As their frustration rises it gets even funnier. Caution! Don't do this with someone who has a bad temper. At best,you'll end up with a broken remote from them throwing it across the room. At worst, if their aim is good, you'll have a broken remote and a broken tv. So much for movie night. Finally, a few days later I discovered that you can't get PBS on the Samsung. Are you kidding? So, back out comes the roku. I would have returned it but unfortunately the box went out to the garbage in a zealous after Christmas clean up.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of problems with this Bluray

    Posted
    OKGdnGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not at all pleased with this bluray. It can't ever seem to recognize the wireless network connection on the first attempt and constantly has be reinitialized. It has to be unplugged and reset often and will freeze and lock up during netflix streaming movies. I have a strong network connection and no other devices in the house have this problem including two old Samsung Blurays which have always worked well. Samsung support has been less than stellar. You get a hour on the phone with a low level tech who is reading from a script before you can get escalated to a high (?) level tech call back and never comes. When you call back of course you cannot go directly to a high level tech, you have to go through it all again with the newbie tech. Then the high level tech takes you through the same stuff all over again, concludes that you must have a slow internet connection even though nothing else in the house is affected. His response "That's just the way Blurays are." And I was rushed off the phone. It's been a real waste of time and money. Best Buy does not offer a refund or exchange and frankly I don't know if Samsung will either. I just haven't been able to face calling them again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buy something else

    Posted
    Telo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I figured that Samsung was a good quality brand as they always have been in the past. Something went terribly wrong with this blu-ray. At first it didn't even want to start up. I thought I had a dead unit and was about to disconnect it to exchange it when it finally came on. That should have been my first clue but I decided to give it a chance. At first it connected to my wifi just fine and then it did the firmware update. After the update it would not stay connected to the wifi even though it showed full signal strength. I know it wasn't an issue with my router because every other device worked perfectly when testing them in the same room. Checking online, to see if there were any known issues, returned several results dating back to the first of 2015 stating that Samsung told them that it was an issue with the firmware. I bought this device in December so you're telling me in 9+ months they couldn't resolve the issue with the firmware? When I returned it to the store the woman at the return counter told me that everyone has been bringing those back. Samsung is usually a brand that I trust but in this situation they dropped the ball. I ended up spending a bit more money on a Sony blu-ray and it has worked perfectly. Stay away from this player unless Samsung can get the issues worked out. By then I'm sure the next version of blu-ray will be available.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    "System Time is Updating. Please try again later."

    Posted
    Frustrated
    • My Best Buy® Elite Member

    I bought this product 4 months ago in March. Now, in July, suddenly the streaming apps no longer work consistently. Mostly not at all. If I select either Amazon, YouTube, or Netflix, I'm met with a message that reads "System time is updating. Please try again later." The only app that consistently loads is Vudu, but I'm sure it's only a matter of time before it fails, too. Sometimes, if I wait long enough, like 15-30 minutes, then the apps will miraculously load, but I usually won't wait that long. When I Googled this problem, I saw a lot of costumer reviews outside of this Best Buy page who have the same problem, and no one has been able to offer a fix. In these reviews, the customers all say that they received terrible help from Samsung reps and spent hours dealing with the problem, only to have no solution. If you Google "Samsung blu ray player" and "System time is updating," you'll see more of what I'm talking about. Hopefully, when I take this back to Best Buy this week, they'll allow me to exchange for a better brand. I'm surprised that this product has such a high rating on here when so many people are having the same problem apparently.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful

    Posted
    Veeismee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Idk if it was just my player... But for mine it was only good for a couple months... then it started acting up. If I was on netflix or anything streaming, it would cut randomly and go back to the main menu. Slowly it started to alternate between freezing and the screen just blacking out. Then when it needed the update(maybe 6 months to 8 months with the player), i wasn't able to use the player unless i updated it. I was supposed to download the update on a flash drive and insert it. I did. Wouldn't read the update. I called they sent me a USB with the update. I tried. Wouldn't read the update. I then had to send my DVD player in. They updated it and sent it back. I was able to finally use it, but all the other problems did not resolve... One month later... a new update appeared. I tried to update it and the screen just goes black. So now I just hit later and it still let's me use it. But all those other problems still happen. When this freezing and black screen happens, I can't even turn the player off... I have to unplug it and plug it back in.... if I'm having a TV all day thing... I wanna say I have to do this maybe 3 to 4 times in 8 hours.. lol Now... maybe 10-11 months with the player.... it doesn't even turn on... lol. The WORST player.... EVER.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Refused to connect after 4 months

    Posted
    Electricgroundhog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Worked fine for 4 months. Only used wi fi for utube. Finally got Netflix, and it worked fine for two days. After That, it seized up. I unplugged it and replugged it and it worked for one more day, then refused to connect at all. It recognized my network, showed a strong signal, but would not connect. Called Samsung and was told that if the router is more than 15 feet from the device, they are not responsible for whether or not it connects! Thank goodness for Best Buy. They accepted it as defective. I will certainly contine to shop at Best Buy. Can't say the same for Samsung. Their products may have a good reputation, but their customer service is the absolute worst I have ever encountered. By the way, this product does not have any kind of indicator light to let you know if it is on or off. It's a constant, minor irritant. The blu-ray player worked fine.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    two strikes, out

    Posted
    Kevin
    • My Best Buy® Member

    I bought one, and it was dead-on-arrival. Returned it, and the second one seemed DOA also. By the way, the Best Buy folks were super nice and super helpful.... In frustration I wiggled wires, which were only 2 - the network wire and the HDMI wire. When the HDMI was wiggled, the box started up and functioned as expected. Actually, it did a real nice job and was just fine. Then I shut it off. Same problem. It didn't want to turn on. Neither from the remote, nor from the front panel power button. Again I wiggled the HDMI wire and it started up. I downloaded the full user manual and found there is no feature for "complete shut down", which is fine, but didn't explain why it wouldn't turn on. So, back went the second unit to Best Buy. I exchanged it for a different make. Note this purchase was to replace a very old Samsung Blue-ray player which performed very well for many years and was just worn out. One other thing, the online widget choices were very sparse. There were hardly any, and none that I was hoping for. The other brand has over 300, and everything I wanted is in it. Oh, well. Certainly not Best Buy's fault, and not characteristic of Samsung. Just wanted to report my experience.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product, terrible cust support

    Posted
    shaneRN
    • My Best Buy® Member

    LOOOONNGGGG story short, this item's WiFi sucks. I spent a ton of time with customer service "problem solving," doing things AGAIN for THEM after I've already done them on my own. (it would not connect to WiFi that was working fine for my Samsung phones and my Toshiba laptop. It DID work perfectly fine when it was hardwired to the router). Samsung FINALLY agreed that my unit was faulty. I sent it off to be repaired and it was sent back with a note saying it was fixed, but was STILL not connecting to WiFi. I vowed to not buy another Samsung Blu-ray player (this was my second J5700--first one also had different problems immediately out of the box) but I figured I'd go full-Rambo on Samsung if another one failed. The new Samsung was AMAZING (j6300)! It instantly connected to WiFi. Fast forward a year. This new one now has persistent jerking audio on Netflix and Amazon Prime, but BluRay discs and Hulu movies stream fine (not Hulu shows). It was only 'occasionally jerky' the previous 6 months. I bought the extended warranty knowing something had to happen with this player, so I'll be getting a Sony or LG.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Will Not Stream Certain MKV or MP4 Files

    Posted
    TravelingCharley
    • My Best Buy® Elite Plus Member

    I had originally purchased 3 of the previous version of this Blu-ray player and "sprinkled" them throughout the house a few years ago. One of them finally died so I bought this one, the updated version. When I connected it to my movie collection that I stream from my home network it would not play certain movies ... mainly some MKV files and MP4 files that the old model played just fine. I cannot believe that Samsung would remove playable content on an updated model but it appears they did. I made sure the software on the new Samsung was up to date ... connections were correct ... etc ... but no luck. AVI and WMV files would play just fine. So I returned the product back to Best Buy. I ended up buying the 3D version of this Blu-ray player and it must still have the old software because it plays all the videos just fine. These players will STILL not play the new HEVC files, which is the up and coming conversion (smaller file size with better video). Samsung needs to update their software on their Blu-ray players. By the way, the files play just fine streaming to my Samsung WiFi TVs which I am slowly changing throughout the house.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    What a Piece of Junk!

    Posted
    AFJAG
    • My Best Buy® Member

    I can't believe the four-star rating and 90% buy recommendation, given all the negative reviews and my own experience. I bought two of these units at approximately the same time. One has been trouble-free; the other has been a lemon. Two months after I bought the lemon, I experienced all the the problems that everyone's written about: It would freeze up, it would power off by itself, it would lose its wifi connection, and, overall, it was painfully slow. I sent it in for warranty work, but it came back with a clean bill of health. The Samsung tech could not replicate any of the problems I identified. The problems continued. I found myself constantly unplugging, replugging, reinitializing, reinputting my wifi code ... and still the unit would crash. The lack of any power indicator on the unit made troubleshooting even more difficult. When I attempt to reinitialize the unit now, the DVD tray takes on a life of its own, sliding in and out repeatedly, and then the unit powers off before I'm able to complete the wifi sign-in process. I give up.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Amazon Prime Troubles

    Posted
    Rmac
    • My Best Buy® Member

    I have two of these Blu-Ray players which I bought to use with Amazon Prime video. I bought one over a year ago and it still works well, so I bought another one in Feb 2016. In May 2016, Amazon stopped working on the new player and I got errors connecting to my wireless network. Best Buy exchanged it for a new player. Yesterday the replacement player had the same problems with Amazon. Best Buy has changed their policy, refused to replace the player and said to call Samsung. Samsung told me the problem was with Amazon. Amazon said the problem must be with the app on the player and that model is not on their compatible list. The only difference between the two players is that the one that doesn't work got a software upgrade at some point. Samsung, of course, says that can't be the problem. Bottom line: If you want to use Amazon, get a different player or at least don't upgrade the software.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WiFi connection rarely works

    Posted
    Bpal
    • My Best Buy® Member

    I’ve had this player for about a month and will be returning ASAP. The first time I set it up it took an eternity to make an internet connection when all our other devices were connected just fine. After nearly an hour of just entering and re-entering the password & checking every possible setting it finally connected. Then over the next week any time we attempted to connect to the internet it made me re-enter my password. It finally stopped and I thought all the bugs were worked out and I’d keep it. But 3 days ago it disconnected from the internet again and won’t reconnect again, despite trying several times and on several different occasions. It doesn’t have a light on the front so it’s hard to tell when the machine is actually on and will occasionally take 3-5 times of tying to power it on before it actually powers on. It’s a nightmare and I will be returning it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inconsistent Performance

    Posted
    Harley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The setup was easy and the system worked perfectly for about a week. After a week, the remote could not power up or operate the player and player would display the options screen with no response. The problem was not the remote; the remote could not operate the player, but it could operate my Samsung TV. The player would not respond to the remote; I would have to manually turn the power off and on using the power button on the player. I was able to manually open and close the DVD tray, but was unable to play any DVDs. The only solution was to disconnect the power and/or HDMI cable to reboot the player. I do not always have this issue with the player, but the fact that it happens at all is an issue. I am glad I purchased the Best Buy extended warranty so I will be returning the player for a different brand. Reading the reviews, I noticed this issue is not limited to my player.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Device

    Posted
    Dmk862
    • Verified PurchaserVerified Purchase

    Let's start out by saying I have already returned this Samsung Blu-Ray Player and bought a different one (also Samsung but a different model, which I like). If the remote was not pointed directly at the Blu-Ray Player, forget about it. Another thing with the remote is that the home button and back button were right next to all the other buttons that are commonly used (all of which were spaced very close to each other). If you are watching in the dark and you are off by one button, it'll take you out of what you're watching. My opinion, the remote buttons should have been arranged so that the home button in particular is away from all of the other buttons. Getting to the player itself... the player had to be unplugged and plugged back into the same socket on my surge protector (which has other devices plugged into it and do not have issues) every time I wanted to turn the player on. I even tried a different receptacle on the wall: no luck. When the player was on, it worked well and the picture was great. But the cons heavily outweigh the pros.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disc tray hums and you can't find the buttons

    Posted
    opinionOfS
    • My Best Buy® Member

    There were no reviews when I bought this player. I strayed from Sony and tried it, I guess based on feature descriptions. Oops. This Samsung blu-ray BD-J5700 has 2 major flaws which led to my returning it after 2 weeks for a Sony BDP-S3700. Much better. First, the Samsung's disc tray vibrates noisily with a disc inserted and loaded; very very distracting while trying to watch a movie! Second,The Samsung''s front has a "sexy modern" slick grill design that looks cool until you need to actually use it. The Eject/Load & Power buttons are small and unlit. I could not locate them at night in the dark. I am used to my old Sony, whose buttons are lit. In the end I could have lived with the lame device front. And I liked the newer, better Netflix app. But the cheap rattling disc tray killed it. I returned this Samsung and was happy to find the new Sony's tray worked quietly, it's buttons are easy to find and use in the dark, and it also has the latest Netflix app. For blu-ray players, I'll stick to Sony!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No Power On Light - Not User Friendly

    Posted
    JimOhioGuy

    There is not "power on" light, which means you could unintentionally have left it powered on for weeks/months when you are not using it but you would never know. The lack of a light can also add challenges to getting it to work because you might think you have set the wrong inputs on the TV but in fact its not working because the DVD Player itself is not powered on (press once its on, twice off, three times on again, four off, - a person can lose track especially when they are trying to use the remote and aren't' sure if the signal is reaching the dvd unit). Samsung - would it have killed you to add a power on indicator light to make this thing more user friendly? Once I discovered this design flaw, I took it back and purchased a different brand with a power indicator light. Hey Design Engineers - make it user friendly or lose our business!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hold off

    Posted
    Dadoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased 2 of these and at fist they were great, but then when I did a software update to both one wouldn't connect to the internet and when I tried to play a DVD it would keep pausing every 10 seconds or so. I figured it would be easier to replace it rather than trying to warranty it so I purchased a new one, well the same thing happened, I did a software update and no connection to the internet and the DVD wouldn't work, I did an exchange and didn't do a software up date but when I tried the DVD it kept pausing every 10 seconds or so again. Now the one that was working wants me to update the software again, I do so reluctantly, and when I do the update and it restarts it freezes during the restart and I have to unplug it to get it to work again without finishing the death update...... On a side note I did contact Samsung and their help desk was terrible, they blamed my ISP for the player not connecting to the internet and said there was nothing they could do without it having connection.

    No, I would not recommend this to a friend