Customer Ratings & Reviews

Hello Joe1,

Thank you for sharing your thoughts on the SWA-9200S Wireless Rear Speaker Kit. I am sorry that these speakers did not meet your expectations!

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. Depending on your TV, make sure that the Audio Format is set correctly to send Surround Sound to the rear channels. Using either Bitstream, auto or passthrough is the most recommended settings.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello ScotteB,

We appreciate you taking a moment to review the Samsung SWA-9200S Wireless Rear Speakers. Your feedback is important to us and will be shared with our product teams.

Please know, the maximum wireless signal distance between the soundbar and rear speakers is about 33 feet. If there is a wall between the soundbar and the transmitter module, it may cause interference or the sound may not work at all, depending on the material in the wall. Finally, if a device that uses the same wireless frequency, such as a Wi-Fi router, is near the soundbar, interference may cause some sound interruption.

Please also make sure your soundbar is updated to the latest firmware version featuring the latest connection improvements. Should you continue to experience issues with the sound occasionally dropping, you may want to try reconnecting the speakers manually; this will reset the connection.

I hope these tips help, should you need additional assistance with this, or have additional questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello GOODWRENCH,

Thank you for taking time out of your day to share your thoughts about the new SWA-9200S Wireless Rear Speaker Kit.

I am glad to see that you are loving the audio quality of your new rear speakers!
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

JSsquared,

Thank you for your review of the Samsung SWA-9200s Wireless Rear Speakers. We appreciate you sharing your experience with us.

It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.

Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RogerC,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit.

Please know, there are various settings you can adjust to improve your experience with the rear speakers.

You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello buyer,

Thank you for purchasing the new SWA-9200S Wireless Rear Speaker Kit. I'm thrilled that you’re enjoying the audio quality!

If there’s anything we can help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hi DavidM,

Thank you for purchasing the new SWA-9200S Wireless Rear Speaker Kit.

Each wireless rear speaker kit has it's own soundbar that is it compatible with, so not all soundbars are compatible with all rear speakers.

I am glad you found the correct ones for your soundbar easily.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions