Customer Ratings & Reviews

Hello Anaz,

Thank you for purchasing the Samsung SWA-9200S Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent purchase.

We recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hi RobertK,

I’m sorry to hear that your experience did not match your expectations with the SWA-9200S Wireless Rear Speakers.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you by contacting Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello JakeRyan,

Thank you for purchasing the new SWA-9200S Wireless Rear Speaker Kit. I am sorry to see that you are not 100% satisfied with your new rears.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello DANIEL,

Thank you for sharing your experiences with the SWA-9200S Wireless Rear Speaker Kit. I am sorry that you are not fully satisfied with your purchase!

Using your Soundbar remote, press the CH LEVEL button until you see REAR LEVEL appear across the LED display screen. Next, using the UP/DOWN buttons on the same remote (top and bottom of the circle) you can adjust the volume between -6 to +6 of these speakers.

Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. Depending on your TV, make sure that the Audio Format is set correctly to send Surround Sound to the rear channels. Using either Bitstream, Auto or Passthrough is the most recommended settings.

If you are using STANDARD sound mode then use either SURROUND or another mode. This will allow your Soundbar to properly send the audio to the rear channels when it is needed.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello KevinC,

Thank you for purchasing the Samsung SWA-9200S Wireless Rear Speaker Kit. We appreciate your feedback regarding your experience with Best Buy's installers. I would recommend you contact Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello JamesH,

Thank you for sharing your thoughts regarding the SWA-9200S Wireless Rear Speakers. I am glad to see that you are enjoying your audio experience.

If there’s anything we can ever help with, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hi James,

Thank you for your purchase and review of the 9200S. Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time, the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g., TV output) is sending surround channels to the Soundbar. If the source is not capable of the surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hello,

Thank you for sharing your thoughts regarding the SWA-9200S Wireless Rear Speaker Kit.

The rear speaker kit does in fact add an additional 2 rear channels when used with content that supports surround channels. You will need to make sure that you use ADAPTIVE, GAME or SURROUND Sound Modes on your Soundbar otherwise the channels will not send correctly to the rear speakers.

Check your TV Audio Format settings as well, you will need to change it to Auto or Bitstream as PCM will only play content in 2.0 and not play surround channels correctly.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RichardY,

Thank you for sharing your experiences with the SWA-9200S Wireless Rear Speaker Kit. I am sorry that your setup process wasn't ideal.

The SWA-9200S Rear Speaker Kit is compatible with these soundbars: HW-Q600B, HW-Q60B, HW-Q6CB, HW-S60B, HW-B650, HW-B550, HW-B450. If you have a different soundbar, please check with Samsung Customer Service for a full compatibility list.

As for your experiences with Total Tech, please direct any concerns to your local Best Buy or Best Buy's Customer Service, I hope that your next experience is a better one.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello AnthonyA,

Thank you for taking a moment to review for the SWA-9200S Rear Speaker Kit.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello GearyC,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit.

I am sorry to see that your setup has not been ideal! So that we can better understand your issue, contact Samsung Customer Support. Please know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello EzraBrand,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit. I am sorry that you are not fully satisfied with your purchase!

Make sure that your Audio Format within your TV is set to either Bitstream, Pass-Through or Auto. If the format is set to PCM, your soundbar will not send the correct channels to the rear speakers.

Also please be aware that you need to be using any SOUND MODE other than Standard. This can affect the overall channels that your soundbar and rear speaker kit receive.

Lastly, you will want to update the software of your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello WilliamM,

Thank you for sharing your thoughts regarding the SWA-9200S Wireless Rear Speaker Kit.

So we can better assist with step-by-step troubleshooting call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions


.

Hello AlexF,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit. We appreciate your feedback regarding the issues you are experiencing and are planning on returning it.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you want to troubleshoot your issue first, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Keshawn,

Thank you for sharing your experiences with the new SWA-9200S Wireless Rear Speaker Kit.

I am sorry to see that you are not completely satisfied with your purchase.

There are a few steps to troubleshoot your connection issues. First check to make sure that your haven't placed the wires too deeply into each speaker. The clamps need to be connected on just the exposed wire. If the speaker cable is pushed in too deeply then the connect will not be complete and will cause sound drops.

Second manually pair the rear speakers back to your soundbar, follow these steps below.

If the Soundbar is turned on, please turn OFF the Soundbar.

Press the Up button on the remote control for more than 5 seconds until the “ID SET” message appears on the Soundbar’s display. The message will disappear shortly.
• After the ID SET process is successful, the Soundbar will turn on automatically.

The LINK LED stops blinking and changes to solid blue when the Soundbar and surround speakers are successfully linked. Please turn off the Soundbar and turn it back on. Confirm that the LINK LED is blue. It may take a minute depending on the environment.

If you continue to have any issues with your soundbar, please know that Samsung Customer Support is here for you.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

DontBlink,

Thank you for taking a moment to review the Samsung SWA-9200S Soundbar.

Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions