Customer Ratings & Reviews

Hello IanR,

Thank you for purchasing the SWA-9200S Wireless Rear Speaker Kit. I am sorry to see that your experience with the rear speakers has not been ideal.

To adjust the volume of the rear speakers, use your Samsung Soundbar remote and press the CH LEVEL button until you see REAR LEVEL scroll across the LED display. From here you will press the UP/DOWN buttons on the remote to adjust the volume between -6 to +6.

Also, make sure that your TV's Digital Audio Output is set to Bitstream, Auto, or Pass-Through. If it is set to PCM, then the rear speakers will not receive the proper audio as PCM can only be played in a stereo output.

To troubleshoot the audio being out of sync, consider following these steps below.

First try doing a software update on your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, type in the model of your Soundbar and then click on the drop down menu that shows below the search bar.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello HeatherR,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit.

So we can better understand your concerns, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi DennisC,

We appreciate you taking a moment to review the SWA-9200S Rear Speaker Kit.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi LuisV,

Thank you for purchasing the Samsung SWA-9200S Wireless Rear Speakers.

Once this kit is connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Also, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. If the source has surround channels, select the desired Sound Mode from the Soundbar remote.

You might want to try turning off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello DannyA,

Thank you for sharing your user experience with this Samsung SWA-9200s rear speaker kit. This addition to your soundbar is designed to bring an additional dimension to your home audio experience.

If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RubenV,

Thank you for sharing your experiences with the SWA-9200S Wireless Rear Speaker Kit. I am sorry to see that you are not fully satisfied with your purchase.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. Depending on your TV, make sure that the Audio Format is set correctly to send Surround Sound to the rear channels. Using either Bitstream, auto or passthrough is the most recommended settings.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello,

Thank you for purchasing the new SWA-9200S Wireless Rear Speaker Kit. We appreciate you sharing your thoughts about the wireless description of the rear speakers.

I am sorry that you've experienced issues when connecting your rears to your soundbar.

Unlike a receiver and stand alone speaker system that requires wires between the receiver and the speakers the SWA-9200S is wireless to the soundbar. We have redesigned our rear speaker kit as to remove the central transmitter and only require one speaker wire between the two speakers.

This eliminates the need to run speaker cable through your walls or hide them from the front of the room to the back of the room.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello GerardL,

Thank you for sharing your review of the SWA-9200S Wireless Rear Speaker Kit. We value your feedback and will share it with our teams.

Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello John,

Please know you are leaving a review and 1-star rating for the SWA-9200S, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the SWA-9200S itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi LifesABeach,

Thank you for taking a moment to share your feedback with us regarding the SWA-9200S Rear Speaker Kit connectivity with your soundbar. The SWA-9200S is compatible with HW-S700D, HW-S60D, HW-S61D, HW-B750D, HW-C445, HW-Q600C, HW-Q60C, HW-Q6CC, HW-C450, HW-C47M, HW-C43C, HW-Q600B, HW-Q60B, HW-Q6CB, HW-S60B/HW-S61B, HW-S50B, HW-B650, HW-B550, HW-B450, HW-B63C, HW-B63M, HW-B53C, HW-B53M, HW-B43C, HW-B43M.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello RobertC,

Thank you for taking the time to share your experiences with the SWA-9200S Wireless Rear Speaker Kit.

I'm glad to see that you are happy with your purchase!

Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Randyc2000,

Thank you for sharing your thoughts regarding the SWA-9200S Wireless Rear Speaker Kit. I’m sorry to hear that your initial out-of-box experience fell short of your expectations.

Using your provided Soundbar remote, press the CH LEVEL button until you see REAR LEVEL come across the LED display. Then you will use the UP/DOWN buttons to adjust the rear speakers between -6 to +6.

Also, make sure that you set the Sound Mode to either Surround or Game Mode (if available). This will allow your Soundbar to send the proper channels to the rear speakers improving your overall experience.

Lastly, check your Digital Audio Format settings on your TV. From here, you will need to make sure that it is set to Bitstream, Auto, or Pass-Through. If you are using PCM, then your TV will not correctly send the audio channels to your rear speakers reducing your overall experience.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello BPrice,

Thank you for taking a few moments to review the Samsung SWA-9200S Wireless Rear Speaker Kit.

The SWA-9200S Wireless Rear Speaker Kit doesn't connect to the TV, but with compatible Samsung Soundbar models: HW-S700D, HW-S60D, HW-S61D, HW-B750D, HW-C445, HW-Q600C, HW-Q60C, HW-Q6CC, HW-C450, HW-C47M, HW-C43C, HW-Q600B, HW-Q60B, HW-Q6CB, HW-S60B/HW-S61B, HW-S50B, HW-B650, HW-B550, HW-B450, HW-B63C, HW-B63M, HW-B53C, HW-B53M, HW-B43C, HW-B43M.

Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions