Customer Ratings & Reviews
- Model:
- SWA-9500S/ZA
- SKU:
- 6456115
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the great sound quality, ease of use, and simple setup of the SWA-9500S/ZA wireless rear speaker kit. The wireless capability and Dolby Atmos support are also well-received features. However, some customers have expressed concerns regarding compatibility with certain soundbars, the speaker volume, the size of the speakers, and the length of the power cords.
This summary was generated by AI based on customer reviews.
Great add on for my system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition for the system that I had already purchased.
I would recommend this to a friendA must
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing compliment for your Samsung soundbar, Definitely a most if you really want to feel immersed
I would recommend this to a friendDented refurbished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds week. Can’t give 4 stars. Not happy with product. The Q800B soundbar keeps getting disconnected from TV and has audio delay. So Samsung soundbar is not recommended hence these are not worth. Bought refurbished excellent but they were dented.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brokenwatch,
Thank you for sharing your review regarding the SWA-9500S Wireless Rear Speakers. I am sorry to see that your out-of-the-box experience has not been ideal.
To be able to adjust the SWA-9500S Wireless Rear Speakers, once they are connected to the Soundbar, you can use the provided Soundbar remote to adjust the FRONT-FIRING and TOP-FIRING channels between -6 to +6. You will press the CH LEVEL button on the remote to switch between the different rear speakers.
We recommend contacting Best Buy directly for assistance with the condition of the rear speakers. We hope your issue is resolved in a timely manner.
For any issues regarding your Soundbar, please contact Samsung Customer Support, please know that we are here and happy to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Good add on for the Q900A
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the experience with the Q900A more immersive when properly placed and setup
I would recommend this to a friendRear Speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compliments the speaker bar and front woofer. The TV sound is amazing!
I would recommend this to a friendRear speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers didn't hook up to Samsung soundbar. Disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Hello RichardsR,
Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar. The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
They're okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to adjust the volume of them to notice the sound output, but after that it's fine. BestBuy sold me a defective pair and I had to go through the warranty process.
I would recommend this to a friendBrand response from Samsung
Posted .Hello epeenmaximum,
Thank you for sharing your experiences with the SWA-9500S Wireless Rear Speakers.
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These came as a gift when I purchased my system. They are of average quality. I wish there was some way you could adjust the settings separately from the sound bar.
I would recommend this to a friendBrand response from Samsung
Posted .Hello AJay,
Thank you for sharing your thoughts regarding the SWA-9500S Wireless Rear Speakers. I am sorry to see that your time with them has not been ideal.
There are multiple ways you can adjust your rear speakers for a better overall experience. Using the Soundbar remote press the CH LEVEL button until you see REAR LEVEL or REAR TOP LEVEL. Use the UP/DOWN buttons on the same remote to adjust the volume of each channel between -6 to +6.
Make sure you are using Surround, Adaptive, or Game Sound mode on your Soundbar. If you are using Standard it will not properly send audio to the rear speakers. Additionally, check the Digital Audio Format of your TV to make sure it is on Auto, Pass-Through or Bitstream. If it is set to PCM then it will only play in stereo and the rear speakers will not play properly.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Compatibility
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look up your soundbar to make sure it compatable with these before you purchase. All samsung sound bars dont connect to these
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kevin,
Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar.
The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
- Cons mentioned:Compatibility
Samsung 2.0.2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like good speakers but check to make sure they work with your sound system, I had to return them and get the 9200S for my system.
I would recommend this to a friend Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new soundbar thinking that my old one went out. This is for my new soundbar
I would recommend this to a friendQuality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great quality Sleek design not obtrusive! Great purchase
I would recommend this to a friend- Cons mentioned:Compatibility
Steve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were the wrong speakers for the soundbar I purchased. I called Samsung and verified but the rude sales agent at best buy knew more than the manufacturer. I did not return them because I did not want to deal with Bestbuy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StevenW,
Please know you are leaving a review and 1-star rating for the SWA-9500S Rear Speaker Kit, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the SWA-9500S Rear Speaker Kit itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect extension for your electronic household requirements
I would recommend this to a friendNo what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think they added much to my soundbar. I can hardly hear them. Maybe I don't have them set up right, but I did try a lot of different settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate the details you have provided regarding your experience with the Samsung SWA-9500S Wireless Rear Loud Speakers when paired with your Samsung soundbar. I am very sorry to hear you have attempted troubleshooting the issue without success. We completely understand your frustration and are here to help!
Once this kit is connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
Also, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote. If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
You might want to try turning off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
If you need further assistance, please know we are here to help. You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Compatibility
Needs better specifications
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to update the list of the only 3 sound bar that are compatible with these rear speakers. HW-Q700A, 800A, 900A. I was informed by a employee that they would sync with the HW-Q850A since I wanted to upgrade the rear speaker it came with. Unfortunately they do not pair and had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dee1718,
Thank you for your review of Samsung's SWA-9500S. We appreciate you sharing your in-store experience with us and apologize for any misinformation you were given. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Samsung features multiple Rear Speaker Kits, each compatible with specific soundbars. The HW-Q850A includes its own set of wireless rear speakers, eliminating the need for an additional purchase.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Compatibility
Poor Product knowledge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work with TV I purchased..Sales person should have known this about their products. Not compatible we purchased. with the Sony
No, I would not recommend this to a friendBrand response from Samsung
Posted .CeceliaRise,
Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit.
The SWA-9500S is compatible with the following Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.
They are not compatible with a TV.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Find the right sales agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t connect with my sound system I recently bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThomasO,
Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar. The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q900F, HW-Q800F, HW-QS700F, HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.
When powered on for the first time, the rear speakers should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the rears to the soundbar.
1. Plug the Surround speakers’ power cord into an electrical outlet to turn on the Surround speakers. The LINK LED indicator (blue LED) on the rear of left surround speaker will blink quickly. If the LINK LED does not blink, please see step 6.
3. Turn off the Soundbar If the Soundbar is turned on, please turn off the Soundbar by pressing the (Power) button on the Soundbar or remote control.
4. Connect Soundbar and Surround Speakers Press the Up button on the remote control for more than 5 seconds until the “ID SET” message appears on the Soundbar’s display. The message will disappear shortly. (If your Soundbar does not have a display window and only LED indicators, please refer to the LED information below.)
• After the ID SET process is successful, the Soundbar will turn on automatically.
5. Check the connection complete The LINK LED stops blinking and changes to solid blue when the Soundbar and surround speakers are successfully linked. Please turn off the Soundbar and turn it back on. Confirm that the LINK LED is blue. (It may take a minute depending on the environment.)
6. LED Indicator’s status LINK (Blue) On: Connected with the Soundbar.
LINK (Blue) Blinking fast (at an interval of around 0.5 second) : Surround speakers are in ID SET mode.
• Check if the Soundbar is turned on and in ID SET mode.
• Repeat steps 3 through 5. LINK (Blue) Blinking slow (at an interval of around 1 second) : Previously connected to a Soundbar but cannot currently find it.
• Check if the Soundbar is turned on.
• If the LINK LED keeps blinking slowly even when the Soundbar is turned on,
1. Press the ID SET button on the rear of the left surround for more than 5 seconds until the LINK LED starts blinking fast in blue.
2. Repeat steps 3 through 5.
STANDBY (Red) On : When the Soundbar turns off or connection has failed.
• Follow the instructions for “Link (Blue) Blinking slow (at an interval of around 1 second)” above.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Compatibility
Not compatible with all sounbars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems obsolete now. Doesnt work with newer models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NeverAgainDell,
Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit.
The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Q900a 7.1.2 soundbar and pairing was easy. I maxed out the the “rear front” and “rear top” volume in the settings on the soundbar to 6 on each. With the speakers sitting 12” away from my head, it was quiet until i turned the soundbar up to 20. By then the soundbar drowns out any other sound. I made sure to go to Netflix and make sure it was a atmos show (6underground and red notice) maybe i had a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Josh,
I am sorry to hear the experience did not match your expectations with the SWA-9500S Rear Speaker Kit, and that your troubleshooting attempts did not resolve the issue. We completely understand your frustration and are here to help.
You may want to try manually adjusting the sound for each frequency band to further fine tune the audio to your liking. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Additionally, you can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND, GAME PRO, or ADAPTIVE SOUND.
I hope these tips help. For additional assistance optimizing the audio of your new soundbar to your liking, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions