Customer Ratings & Reviews

Hello KevG213,

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

AmeyaD,

We appreciate you sharing your in-store experience with us and apologize for any misinformation you were given. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

If you need assistance finding the correct rear speaker model to pair with your Samsung Soundbar, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello UmarK,

Thank you for taking a moment to review the Samsung SWA-9500S Wireless Rear Speaker Kit.

Please know the mounting hole size is 1/4" - 20 UNC threaded insert. You will need standard screws (6.3 mm, 1.3 mm Pitch) & Length: 18.0 mm long.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello Amac331,

Thank you for purchasing the SWA-9500S Wireless Rear Speaker Kit.

I am sorry to see that your setup process was less than ideal. So that we can gather more information, please contact Samsung Customer Support where we are better able to assist. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi Disappointed,

Thank you for sharing your thoughts on the Samsung SWA-9500S wireless rear speaker kit. Your experience is very important to us and will be shared with our product team. You may want to try the following troubleshooting steps:

Plug the SWA-9500S power cord into an outlet and into the speakers to turn them on. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the rear speakers.

If the LED light is solid blue, the rear speakers are connected to your soundbar.
If the LED light is blinking blue, the rear speakers are recovering the connection:
• Check if the power cable attached to the main soundbar unit is properly connected or wait about 5 minutes
• Turn off the soundbar by pressing the power button on the main soundbar unit. Configure "ID SET" using the soundbar's remote control, then turn the soundbar back on.
If the LED light is blinking red and blue, there is a malfunction and will require service.

Please contact Samsung Customer Support if you should need any assistance with setup or troubleshooting at:

1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Ambassador

Hello MichaelM,

I’m sorry to hear that you’re dissatisfied with the volume of your SWA-9500S Rear Speakers.

Please know, there are various settings you can adjust to improve your experience with the rear speakers.

You can adjust the volume of the rear speakers by using the remote included with the connected soundbar. Press the CH LEVEL button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

Additionally, make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If you are using a format such as PCM, you may experience decreased volume to the rear speakers. Select Bitstream, Auto, or Pass-Through as these settings will allow the TV to send the correct channels to the rear speakers.

I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support.

Select Samsung Soundbars allow you to enable or disable Dynamic Range Control. You can try turning off DRC by pressing and holding the Sound Mode button while the Soundbar is in standby mode.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

HectorP,

We are happy to help with the Samsung SWA-9500S wireless rear speaker kits issues with connecting to your soundbar.
If the LED light is solid blue, the rear speakers are connected to your soundbar.
If the LED light is blinking blue, the rear speakers are reconnecting the connection:
• Check if the power cable attached to the main soundbar unit is properly connected or wait about 5 minutes
• Turn off the soundbar by pressing the power button on the main soundbar unit. Configure "ID SET" using the soundbar's remote control, then turn the soundbar back on.
If the LED light is blinking red and blue, there is a malfunction and will require service.

If the above troubleshooting steps do not resolve this issue, please contact Samsung soundbar support so that we can better troubleshoot this issue and provide further steps towards a solution at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello EdgarC,

I am sorry to see that there has been some confusion regarding compatibility of the SWA-9500S Wireless Rear Speakers.

These rear speakers do require specific Samsung Soundbars to pair with. They are not compatible with a TV alone. They will work with select Samsung Soundbars from 2021, 2022 and 2023 models.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello Bhargav,

We greatly appreciate you bringing the details of the What’s Included section to our attention and will work with the appropriate entities to get that corrected. Feedback from valued customers, such as yourself, helps us in our drive towards best-in-class products & service – which includes accurate information for all of our models.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. Depending on your TV, make sure that the Audio Format is set correctly to send Surround Sound to the rear channels. Using either Bitstream, auto or passthrough is the most recommended settings.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.

If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello DavidM,

Thank you for sharing your experiences with the SWA-9500S Wireless Rear Speakers. I am sorry to see that there might have been some confusion based on which Soundbars the SWA-9500S Wireless Rear Speakers are compatible with.

So we can assist with setting up your rear speakers or finding the correct Soundbar, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello TishawnaT,

Thank you for sharing your review of the SWA-9500S Wireless Rear Speakers.

On the Soundbar's remote, press the CH LEVEL BUTTON until you see FRONT REAR LEVEL and TOP-REAR LEVEL scroll across the Soundbar's LED display. Adjusting both of these will offer an improved experience with your rear speakers. Press the UP/DOWN buttons on the remote to increase or decrease the volume between -6 to +6.

Also try the different Sound Modes that are available to your specific Soundbar. Using either Game, Surround or Adaptive will allow the Soundbar to send the correct channels to the rear speakers.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello TnTMDB,

Thank you for sharing your experiences with the SWA-9500S Wireless Rear Speakers. I am sorry that your setup has been less than ideal.

If your rear speakers each have a SOLID BLUE LED on the back then you are connected. If you see a blinking BLUE LED then they have not been paired completely. If you see a RED LED then they haven't started the pairing process.

I would do a hard reset on your Soundbar then re-pair your rear speakers. With the Soundbar powered ON, press and hold the - & + (VOLUME UP/DOWN) buttons on the soundbar unit itself. After roughly 5 seconds, you will see "INIT OK" scroll across the LED display.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello Wishitwasbetter,

Please know you are leaving a review and 1-star rating for the SWA-9500S Rear Speaker Kit, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the SWA-9500S itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RobertF,

Thank you for taking a moment to share your feedback with us regarding the SWA-9500S Rear Speaker Kit connectivity with your soundbar. The SWA-9500S is compatible with Samsung Q Series Soundbar HW-Q800D, HW-QS730D, HW-Q900C, HW-Q800C, HW-Q700C, HW-Q800B, HW-Q700B, HW-Q900A, HW-Q800A, HW-Q700A models, and S-Series models HW-S800D/S801D, HW-S800B/S801B.

If you own any of the above-mentioned models please try the following steps.

Press the ID SET button on the back of the Left Rear Speaker with a pen tip for 5~6 second or until the LINK LED indicator blinks fast (in Blue).

Next, with the soundbar powered OFF, press and hold the UP button on the remote control until ID SET message appears on the Soundbar’s Display. If the Soundbar does not have a display window then the LEDs will blink RED – Green – Blue (in that order) The LINK LED indicator stops blinking on the left rear speaker and glows a solid blue when a connection is established between the Soundbar and the Wireless Rear Speakers.

If you need assistance finding the correct rear speaker model to pair with your Samsung Soundbar or are still having difficulty connecting them to your Soundbar, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello 4CCnation,

I'm sorry to hear about the setup issues that you've experienced with the SWA-9500 Wireless Rear Speakers.

Please reach out to Samsung Customer Support so we can better investigate your issue and provide you with troubleshooting assistance or warranty service.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi HaiN,

Thank you for purchasing the Samsung SWA-9500S and for sharing your review. Please know, the SWA-9500S is only compatible with 2021 Samsung soundbar models HW-Q700A, HW-Q800A, and HW-Q900A.

Your soundbar may be compatible with the SWA-9100S featuring compatibility with the following Samsung soundbar models: HW-Q600A, HW-A650, HW-A550, HW-A450, S50A, S60A.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi KiraG,

We appreciate you taking a moment to leave a review for the SWA-9500S Rear Speakers.

Here are a few tips to adjust the settings for your rear speakers.

In addition to adjusting the settings through the soundbar, you may want to try checking the sound format on your TV to ensure you are getting the best experience for a surround sound setup.

If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

On a Samsung TV this setting can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

Please also be sure you are using an HDMI cable for the connection between the TV and your Samsung Soundbar for the best audio experience and support for a wider range of surround sound formats. Additionally, you may want to update the firmware of the soundbar to the latest version featuring the latest features and improvements. You can update the firmware through the SmartThings app, or by using a USB device.

I hope these tips help improve your experience and enjoyment with your Rear Speaker kit.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions