Customer Ratings & Reviews
- Model:
- SWA-9500S/ZA
- SKU:
- 6456115
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the great sound quality, ease of use, and simple setup of the SWA-9500S/ZA wireless rear speaker kit. The wireless capability and Dolby Atmos support are also well-received features. However, some customers have expressed concerns regarding compatibility with certain soundbars, the speaker volume, the size of the speakers, and the length of the power cords.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Samsung Remote Speakers are great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than expected! Sound provides a good compliment to Samsung sound bar.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Surround sound speakers. My games and movies sounds Awesome!
I would recommend this to a friend - Cons mentioned:Compatibility
SWA-9500S/ZA-Which sound-bar do they work with?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with the SWA-9500S/ZA. I wasn’t told by any of the employees that I would have to purchase another sound-bar to get the wireless speakers to connect. I was under the impression they would connect to my new Samsung Tv and or the Samsung sound-bar that I have already. Went back to the store to purchase a sound-bar that would connect. It took the employee a while to determine which sound-bar would be compatible with SWA-9500S/ZA. Purchased the Q600B and could not get the speakers to connect to the sound-bar. I’ve been researching online trying to find a compatible sound-bar and I really can’t find any information.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with your purchase of the SWA-9500S Wireless Rear Speakers. I am sorry that there has been some confusion on which soundbars will work with these rear speakers.
The SWA-9500S Wireless Rear Speakers will work with the HW-Q700B, HW-Q800B, HW-S800B and HW-S801B Soundbars in 2022.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Excellent add on!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these back speakers to go with my HW-q800b soundbar system. They work very well. The sound separation is enhanced the sound experience with movies sports music even TV shows. These back pair speakers truly make this a surround sound that fills the room.
I would recommend this to a friendBest wireless speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are great, easy installation. Very pleased with the product.
I would recommend this to a friendMentioned open box excellent but it is not
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power cables are spoiled. Contacted online customer care but they are not much helpful. They asked me to go to the store
I would recommend this to a friendBrand response from Samsung
Posted .Hello user706045,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your SWA-9500S once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not connecting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy in Nampa, ID. Took my kids in 100 degree heat. I gave my make and model of my soundbar and he stated it was compatible but the closest store was abouse that had them. I went home gave my kids a nap, and then when they woke drove to Boise. Got the speakers drove home, and tried to connect. I have tried everything, including yourube videos, and they will not connect. Very disappointed, now i have to pile the kids back in the car and take thwm back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DucksFan,
Please know you are leaving a review and 1-star rating for the SWA-9500S Rear Speaker Kit, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not optimised for q900a
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting this to my q900a, the Atmos effect is nowhere close to the Samsung q950t soundbar (Last year which comes with rears) . Using the Dolby soundtrack for the 9.1.4 setup, I am able to test that atmos speakers are working. But the calibration is really poor as when I played a test Atmos content (Dolby atmos leaf demo), the atmos effect is near to 0 even though the soundbar detects it as atmos.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SoundHifiMaster!
Thank you for purchasing the Samsung SWA-9500S Wireless Rear Loud Speakers to accompany your HW-Q900A soundbar system.
Once this kit is connected to a compatible Samsung soundbar, the soundbar remote is then used to control the volume level of the rear kit. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
You might want to try turning off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
If you need further assistance, please know we are here to help. You can reach Samsung Support at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions