Customer Ratings & Reviews
- Model:
- UBD-K8500
- SKU:
- 4853800
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the UBD-K8500 4K Ultra HD Blu-ray player's exceptional picture quality and ease of use, frequently praising its 4K capabilities and upscaling features. However, some users express dissatisfaction with the remote control and the player's price point. While the design and Wi-Fi functionality receive positive feedback, concerns regarding the player's size and occasional noise have also been noted.
This summary was generated by AI based on customer reviews.
I'm very pleased with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great player!!! I can say this is a Great product.
I would recommend this to a friendReally good player for movies!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player is really nice and works like a champ!
I would recommend this to a friendIts ok but others are better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture next to the the Sony was weak. Tried this twice with 2 different units and got the same picture. It does cost less now and for most of you will be happy but it is the 2nd or 3rd best player.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung UHD Blu-ray Player. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product customer care team.
-Samsung Ambassador
Pretty decent, bit overpriced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a shipping mix up, I finally received my day one order... almost a month later. A couple things: PROS 1. It's faster than the bluray player I bought just a couple months ago. 2. It allows me to utilize the HDR setting on my TV with a full 4K signal. CONS 1. Since 1080p is basically optimal, the increase in resolution in negligible unless you're right in front of the screen. 2. New equipment may be needed. My receiver (advertised as video pass through on HDMI) would not pass through the 2.2 HDMI signal so it would only play in 1080p. I had to bypass the receiver and connect the video directly to the TV to get 4K. (This is a receiver problem, not the player's.) 3. The reviews on the remote being too small are totally accurate. I added it to my universal remote immediately so I could finish the setup. Overall, it's a decent player, but not sure it's worth the $300 extra dollars over a regular $100 bluray player, just for the 4K signal. It would probably be better marketed at closer to $200 or $250.
I would recommend this to a friendpoor defaults
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit by default had automatic updates and HDMI-CEC turned on. This led to the player turning on and switching the input of the TV automatically while watching television. Very frustrating.
I would recommend this to a friendBrand response from MrSamsung
Posted .cinematech
Thank you for purchasing this Samsung UHD Blu-ray Player.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Terrible browsing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player seems cool however browsing the internet was a joke. It could not have possibly moved any slower. The remote is tiny and awful placement of buttons.
No, I would not recommend this to a friendBad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size is long and the shaped on the front is curved. We had this player for about 4 months and now it won't even turn back on. My husband literally put a blu ray in and closed it and the player began to read it and all of a sudden powered off. We cannot power it back on anymore. We tried everything. We ended up contacting Samsung customer service and sent it to them today to fix it under the manufactures limited warranty. Luckily it's covered for a year and free shipping to Samsung and free to fix-I hope they can fix it. Overall, bad buy.
No, I would not recommend this to a friendSeems ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed when watching my old DVDs and Blu-Rays. Maybe it will only look special for new stuff or maybe my choice of settings isn't good. At this point I would say I could have gotten the same thing for a lot less money.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you were not happy with it image quality
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not as impressive as I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as impressive as I thought it would be. Was expecting to be impressed with the picture playing a 4K DVD but really couldn't tell much difference on my brand-new Samsung I and 4K TV other than compared to regular DVD players
I would recommend this to a friendBrand response from MrSamsung
Posted .Fred
Thank you for purchasing this Samsung UHD Blu Ray Player .
I am sorry to hear that you were not completely satisfied with its sound quality / the user experience.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It plays UHD discs with HDR and they look great. Outside of that, it's pretty lackluster. Slow, loud (fans and loading sounds), boring and not very intuitive controls. Wait for the next generation. Especially at this price.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Alex
Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with the user experience.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Another Consumer Reports Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit solely on the strength of the Consumer Reports ratings. My OLED 4K TV, also purchased based on Consumer Reports, was connected to the Blue Ray but rather than crisp, clear images there was instead a high degree of graininess to the picture quality. I am unsure if the problem is the TV or the Blue Ray but either way, I am let down by Consumer Reports.
No, I would not recommend this to a friendto much money for what you get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time finding a HDMI cable that is right for this. If your TV is 4K and does not have HDR it is no better then a blue-ray player. That should be on the box or they should tell you at Best Buy when you buy.
No, I would not recommend this to a friendNice movie sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It serves our purposes of a movie soundbar and subwoofer without breaking the bank. We have had it for about 2 months. The only downside is the complexity with switching different input modes.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .IndyDB
Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with the user experience.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
You might wanna wait...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't really tell a difference in the picture between this Ultra HD player and the Samsung Blu-Ray player I was using on my 4K TV. I was really hoping to finally see a difference on my 4K TV.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hutch:
Thank you for purchasing this Samsung UHD Blu-ray Player. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Price
4K UHD DVD Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not think the unit was working correctly. It was very difficult to understand its operation. Many of the features were duplicates of what was in my 4K UHD TV. I returned the unit. It was also very expensive for a DVD player.
No, I would not recommend this to a friend - Cons mentioned:Price
Its not that what I'm expecting for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little difference with the older models. And its not worth with the price.
No, I would not recommend this to a friend Overall satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent smart player. 4k quality speaks for itself. Upscaled movie quality is good. Purchased player during black Friday but regular price leaves me questioning if its worth the cost.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I played a 4k video on the new Samsung K9000 television with this disc player. I was expecting a wow factor. Didn't get it. I could not tell any difference between 1080 and 4k.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this UHD Blu-ray Player. I am sorry to hear that you were not happy with picture quality.
Please give us a chance to assist you with settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device works as expected but the interface is not particularly polished. I feels a little clunky moving around the screens. Movies play with high quality and no problems.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you were not completely satisfied with the user experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Samsung - UBD-K8500 4K Ultra HD Wi-Fi Built-In Blu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - UBD-K8500 4K Ultra HD Wi-Fi Built-In Blu-ray Player - Black upgraded to 4 k from 1080 from Panasonic, not really worth it . no noticeable improvement
No, I would not recommend this to a friend