Customer Ratings & Reviews
- Model:
- UBD-K8500
- SKU:
- 4853800
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the UBD-K8500 4K Ultra HD Blu-ray player's exceptional picture quality and ease of use, frequently praising its 4K capabilities and upscaling features. However, some users express dissatisfaction with the remote control and the player's price point. While the design and Wi-Fi functionality receive positive feedback, concerns regarding the player's size and occasional noise have also been noted.
This summary was generated by AI based on customer reviews.
ok to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used it much so can't say much, the buttons are hard to use
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Dissapointed in this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in this product. I thought I could play my regular Blu Ray movies and it would be upscale to 4K but it didn't recognize my movies so I returned it. It's the first to market so maybe I'll get the next one.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BMWM4:
Thank you for your review of this Samsung UHD Blu-ray Player.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
good blue-ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has great features however its built kinda cheap for the price
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung UHD Blu-ray Player.
I am sorry to hear that you were not happy with its build quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
I had a problem and I had to replace it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work, Best Buy gave me a new one. Is working fine now
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Rochausa:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Pros mentioned:4k
Unsatisfactory period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 11/25/2016 and it died 1/03/2017. Samsung products have not been much. We bought this because we wanted a true 4K unit and there were only a couple out.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TOP531:
Thank you for purchasing this Samsung UBD-K8500. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
the product is good. but,it needs software updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've not been able to play blu-ray discs on this player.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .blockeneger:
Thank you for purchasing this Samsung UHD Blu-ray Player. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Difficulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item had to be updated. Still not working properly
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Upscaling
Samsung - UBD-K8500 4K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a LG 65" 4k about a month ago from Best Buy to replace a 5 year old 1080 Panasonic , The picture was a great improvement of course. Then added a Sony 4k upscale Blu-ray player , which enhanced the picture even more, and finished it off with a high end HDMI cable that also improved picture quality . I don't have Netflix, vudo, etc. and use what I have just for watching movies. #which is a lot# so picture quality is a must. The upscaling is about equal to the Sony. I have a few " Mastered in 4k" movies , that are a definite improvement over the Sony, and hope that "true" 4k's will be even better. So here's my gripe . A few of my older blu-rays #less then a year# do not play. I thought it might be the disc , so bought a new movie and the same thing. Just goes in a closed loop so to speak and wont bring up the discs main menu. Movie format? Player problem ? Will contact Samsung and see if there is a solution. The second "minus star" like everyone is complaining about is the remote. It is aggravating to say the least. If you are going from a standard Blu-ray to a Samsung you are going to be happy you spent the money. It is a big jump forward
I would recommend this to a friend Fair price for a 4K Blu-Ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the 4K movie is not very impressed.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player.I am sorry to hear that you were not happy with its image quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Upscaling
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As just a standard Blu Ray player this thing is very good!!! This player is lightning fast with excellent up scaling, the apps load quickly as well ( Netflix 4k, Amazon 4k, Plex, Vudu- not 4k yet). I have an Oppo 103, and this player is actually on par with that unit on upscaling Blu Ray. Now to get the full advantage of the 8500k, you need a newer 4K tv with HDMI 2.0 with HDR. You also, need a good 18gbs ( fast ) HDMI cable, something that can handle 4k @ 60. Otherwise, you might have problems, and I'm going off various comments & my experience of fellow users of this player. Everything in your HDMI chain must be up to date ( TV, Blu Ray, Receiver or Sound bar ), or you will have issues. This player has two HDMI port ( 1 for video, and 1 for sound ), and the most full proof hook up is direct to the TV for video. I have a Marantz 7010 receiver, which is one of the most up to date receivers out there, and I get the occasional handshake issues ( will wait for a firmware update ).
I would recommend this to a friend - Pros mentioned:UpscalingCons mentioned:Remote control
Great blu ray player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this player the upscaling in great considering there are no 4k movies release yet. My only complaint would be the remote is way to small. I find myself touching buttons I didn't want to touch. Other than lack of physical media and small remote it definitely money well spent.
I would recommend this to a friend waist of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to get home and watch a 4k bluray movie. After connecting every thing I had trouble getting the movie to play, I would get sound and no picture. I had to reset it to play the movie. I tried multiple movies some were ok some I had trouble with. I was using audio quest cables and tried switching them so I knew that was not the problem. once I had the movie playing I was disappointed in the picture and sound. Netflix 4k picture looked better. I returned it and waited for the Oppo 4k bluray player (I will do a review on that later).
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ALFONSO:
Thank you for your review of this Samsung UHD Blu-ray Player
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace the LG 4K that I purchased that locked up on me day one. The Samsung on most movies if paused for more than 30 seconds or so will lose audio sync, the drive vibrates my wall when it spins up and I look to see if I'm on the airport approach way. While using any of the internet apps the sound and picture will start freezing then move a frame or two, then do it again and again. The unit is locked up and the front panel/remote will not work so I have to climb under my entertainment center to unplug it. Read other reviews about how Samsung in their infinite wisdom handles apps - don't buy this unit, my Sony is being delivered Friday!
No, I would not recommend this to a friendCould be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried out this 4k player on my 4k sony tv and found it wasn't all that ,I felt the picture quality was like looking through a screen door ,It could have been the player was bad ,but I choose not to try again ,so I returned it ..
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always bought Samsung products and I have always sworn by them to be excellent products. But I'm very disappointed as of late with their quality control. First my note 7 was recalled, and the recall got recalled.... but my note 7 is fine with no issues what so ever. Now I buy a 4K blu ray DVD player and it doesn't work at all.... I bought a fantastic Samsung SUHD 65 inch tv and the picture was amazing, so I bought the 4K DVD player to compliment it and it didn't work! Samsung what's going on? Your about to lose a loyal customer!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sgtbigbear:
Thank you for purchasing the Samsung UBD-K8500 4K Ultra HD Blu-ray Player. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung UBD-K8500 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
First UHD player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not sure I will buy this or not, wanted a oppo UHD player but no indication from Oppo doing it any time soon. So I got this one for the time being, Setting up player is easy, make sure you have high speed hdmi cable, I am using monoprice ultra slim cable one hdmi to one connect box to my Samsung js9000 tv and audio hdmi to pioneer AC-85 Avr. Audio bitstream to Avr, there are deep color setting in tv and bluray player to turn on most of these setting on tv and player I set to auto as both are Samsung brand it will be optimized by player, picked some movies, agent 47, fantastic 4, last witch hunter, they look good. HDR makes huge difference, this player upscale bluray very good also, if one has Samsung tv it upscale a too, I don't see much difference there. Player looks cheap for price with no display at all. Not sure how long the disc format last but is good to have discs if price for digital is not coming down. The price will be down to $200 within a year I think, early adopters will pay max as we always do. Movie prices are not super high but are same as some new Bluray releases, it will be around 20 if format sells well.
I would recommend this to a friendMisleading Description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While this player does have the ability to stream 4k content, I would not call it a 4K player. It is not able to read 4K discs, so this is really just a fancy Blu-ray player.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you are experiencing issues.
Please know that this player does play 4K DVDs.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Samsung needs to step up their game
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HDR video picture not great ... I've got a Sony 2016 HDR tv and was expecting so much more...there is no way to zoom picture in full screen if desired it's locked out so there's a black bar on top and bottom...
No, I would not recommend this to a friendTerrible experience with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one unit and returned it because it kept flashing and giving me no other signs that it was working. I had to eventually return this unit, but opted for a replacement of the same model. The second unit did work and the movie displayed on the screen, but the BluRay player was so loud that I could not stand it. When I say loud, I mean to the point of being unbearable. Opted for the XBOX One S as my 4K blurry player instead of 30 dollars more.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Marin:
Thank you for your review of this Samsung UHD Blu-ray Player
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with high hopes and lots of saved up money only to end up with a worthless device that completely ruined the $30 movie I had just bought with it. Gave my disk a good engraved ring in the middle.
No, I would not recommend this to a friend