Customer Ratings & Reviews
- Model:
- UBD-K8500
- SKU:
- 4853800
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the UBD-K8500 4K Ultra HD Blu-ray player's exceptional picture quality and ease of use, frequently praising its 4K capabilities and upscaling features. However, some users express dissatisfaction with the remote control and the player's price point. While the design and Wi-Fi functionality receive positive feedback, concerns regarding the player's size and occasional noise have also been noted.
This summary was generated by AI based on customer reviews.
Bought a Lemon had faith in Samsung and got BURNED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I bought the unit on November 27, 2016 as a gift. Opened it up on Christmas. Did not get around to setting it up until the 28th. The unit would not even power on. I tried chatting with Samsung Support. The only resolution at this time was to put in a support request. That will take 2-3 business days. Then I will have to ship the unit in. Wait for it to be processed. Then wait for it to be repaired. Wait for the unit to be processed. Wait for it to be shipped back. Then hope it works.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player. I am sorry that you are having difficulties getting prompt customer support. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Worked great at first
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 4k player worked good at first but now does not play 4k movies. Don't know if something has changed in the last 6 months with movie programming, but now it does not play anything other blu ray.
No, I would not recommend this to a friendGreat picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 4k player stoping ,black screen in the middle movie couple times 2 difrent 4k movies same problem not happy with$300 player
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung UHD Blu-ray Player. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
problems problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 2 0f these and had picture freezes and just plain fuzziness on both of these. They sometimes would just stop in the middle of the movie. I am using very high grade hdmi cables and a Marantz receiver to a 4K Sony tv. I finally took the second one back and Best Buy treated me very fairly as I had bought a warranty on both of these. I purchased a new Sony 4K blue ray player this past month. I brought it home and have watched 6 movies without even a glitch..I would not recommend the Samsung to anyone.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mrhappy62
Thank you for your review of this Samsung Ultra HD Blu-ray Player
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
No better than a 100$ blueray player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's actually not any better than any Blu-ray player that has upscaled to 4K capability I played the Blu-ray copy on the PlayStation 3 with a TV that actually upscale 1080p to 4K and it looked exactly the same like the 4k blueray no different than the 4K disc don't waste your money if it's the same as a Blu-ray disc but more expensive just buy a Blu-ray player that has the 4K upscaling looks exactly the same returned it the next day
No, I would not recommend this to a friendSamsung UBD-K8500 4K DVD player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your TV has to be "high dynamic range" (HDR) compatible, otherwise the 4K dvds will not work. It will play them in HD only. I told the people I bought the 4K DVD player from which 4K televisions I have and was never told I needed a HDR compatible TV. Went back and talked to the (4) sales Reps again and I arrived at the conclusion and that they didn't know much about HDR. This turned out to be a big disappointment.
No, I would not recommend this to a friendNot what I expected...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product. Tried two different players and both did not work. Every time I turned on this player, the screen would go in and out. The second time I returned this product I went with a Sony 4K Bu-ray player and I haven't had any issues with it so far.
No, I would not recommend this to a friendNot worth buying get the xbox one s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing is true 4k yet just 2k. Get the xbox one s
No, I would not recommend this to a friendStopped working after 15 DAYS! Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blinking red,green lights continuously ... won't play movies. Heck can't even insert a disk now the door opens and closes too fast to get one in now... Please don't waste your money...
No, I would not recommend this to a friendNetflix App constantly crashes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix App constantly crashes. Resets and firmware update hasn't helped.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .bri869:
Thank you for purchasing the Samsung UBD-K8500 4K Ultra HD Blu-ray Player. I am sorry to hear that you are experiencing issues with Netflix.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.