Customer Ratings & Reviews
- Model:
- WE402NP
- SKU:
- 6323476
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Washer/Dryer Laundry Pedestal with Storage Drawer, highlighting its ample storage space and the added height it provides for easier access. Users appreciate the convenience and ease of use, as well as the overall aesthetic appeal. While some find the price a bit high, the pedestal is generally praised for its compatibility and contribution to a more ergonomic laundry experience.
This summary was generated by AI based on customer reviews.
Must have
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have for washer and dryer to be aesthetically pleasing
I would recommend this to a friendSmaller than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed that this drawer is smaller in size than my previous pedestal with storage drawer.
I would recommend this to a friendNo bending please
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for side by side stacking! I wouldn’t have did it any other way
I would recommend this to a friend- Pros mentioned:Height
Storage is not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of the pedestals and the height that it elevates the units is ok. Storage is horrible. The lager sizes of laundry detergent will not fit. It really will not allow any item to be placed standing up. If you are buying the units for storage, I would skip the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scvol,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectation about our product.
To understand more about the product and its features
Here's the product Product Manual for your reference
https://content.syndigo.com/asset/bc725f0d-0185-41d6-9eff-d0ef6c5dadda/original.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144382345
^Ross
- Pros mentioned:Ease of use
Beautifully Made But
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downside is the cost! Easy to slide open and close.
I would recommend this to a friend - Pros mentioned:Height, Storage
Pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pedestal is great storage and adds just the right height for the washer and dryer.
I would recommend this to a friend - Pros mentioned:Storage
Pedestal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pedestal does it’s Job and his storage underneath.
I would recommend this to a friend - Pros mentioned:Storage
Nice accessory.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice pedestal with ample clearance and storage.
I would recommend this to a friendBrand response from Samsung
Posted .Great news, EricG. Thank you for choosing Samsung! ^Lo
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as the tag line suggests - Best Buy ! Picked up two champagne pedestals for the price if one. Great value and deal. Bought them before purchasing the machines during the recent appliance sale Thank you.
I would recommend this to a friend- Pros mentioned:Storage
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great storage would purchase another one price is great
I would recommend this to a friend - Pros mentioned:Height
Great Pedestal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the washer & dryer a great accessible height
I would recommend this to a friend Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do all my shopping at Best Buy group store great prices great employees
I would recommend this to a friendGreat item
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these a few years after you got thew washer and dryer. Word of advice: Buy them when you get them washer and dryer. These are fantastic. Makes using and maintaining so easy.
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color match keeps me checking in to admire my laundry room. Makes loading and unloading quite easy.
I would recommend this to a friend- Pros mentioned:Height, Storage
No more bending to get clothes out of dryer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, No more bending to get clothes out of dryer, and it is also great for storing dryer sheets, laundry detergent, and other items.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking time to leave us a review on your Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may check this link https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598492.
-Noraina
Terrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original purchase was to include these bases. However, in communication it was not done. The gentleman that delivered the washer and dryer originally were amazing. They did not have the two bottom pieces that we wanted nor did they have the steam kit that we paid for. I went to the store, purchased the bottom pieces and schedule delivery. When the two gentleman came out to install these two bottom pieces, They did not have knowledge of the steam kit. We showed them the receipt and they made us pay AGAIN $35. Then they shoved the washer so far back that it broke something and when they left, they turned the water off and kept it off. It was when my husband turned the water back on. He saw the laundry room flooded. We reached out to your service they did come back and correct it. It’s just unfortunate. They didn’t report it to begin with. It’s ridiculous that I had to pay for a kit, not once but twice. I will really question buying future appliances from Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand what you have been through with the installation of your laundry appliances and their accessories. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store, and give feedback about your overall experience with this purchase.
Have a great day.
-John
Quality pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pedestals are matching the wadher and dryer. Did not come dented and are a lovely compliment.
I would recommend this to a friend- Pros mentioned:Height
A necessity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really feel that having the washer and dryer elevated is necessary. Simply makes the laundry room complete. The down side is, don’t expect to fit family sized detergents.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JMelendez,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I understand you want family-sized detergents to fit in it. You should always read the detergent manufacturer’s guidelines for the correct amount of detergent to use. Usually, the amount is based on the load size. Even if the manufacturer instructions say to put an amount that exceeds the Max Fill line, you should NOT exceed the line. You can switch to a more concentrated detergent or run a smaller load size, so you don't use too much.
We have some guidelines for you, so you'll know how to do everything right and your clothes always come out clean.
https://www.samsung.com/us/support/answer/ANS00084866/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144356077
^Mila
- Pros mentioned:Height
Waste of money unless you are tall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have pedestals for both the washer and dryer. The only reason is to raise the machines to see in them better. We are a tall family. Honestly I have never opened the pedestals to use the storage . Cheap plastic drawers .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention! ^Ty
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took me about a month to get installed but I love it.
I would recommend this to a friend