Customer Ratings & Reviews
- Model:
- WE402NW/A3
- SKU:
- 6323484
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Washer/Dryer Laundry Pedestal with Storage Drawer, highlighting its ample storage space and the added height it provides for easier access. Users appreciate the convenience and ease of use, as well as the overall aesthetic appeal. While some find the price a bit high, the pedestal is generally praised for its compatibility and contribution to a more ergonomic laundry experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Height
pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.damaged in the box, great color and it lifts the appliance
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with what happened on your pedestal, don't hesitate to get in touch with our BestBuy Customer Service department at (800) 466-3337. Call any day between Monday - Sunday, 6:00 A.M.-2:00 P.M. EST. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Storage
Samsung Pedestal issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal was delivered with two missing parts. I am still trying to return the replacement parts I received that were the incorrect color ( platinum instead of champagne). I finally received a replacement pedestal that had all the parts
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to make a request to pick up the wrong item delivered, as you already received the correct pedestal.
Have a great day.
-John
- Pros mentioned:Storage
unnessary costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is this thing really necessary? Well yes since i am well over six foot. Is it necessary for them to charge me extra instead of building this into the washer in the first place like they should have? No. Think i will pull both units out and build a solid permanent base for them and just not have to spend extra each time i replace them.
No, I would not recommend this to a friend Samsung pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, too bad they didn't put it together for me. I had to make a different appointment, they never called me back and then I had to hire a handyman on my own.
I would recommend this to a friendPedestal lacking a bit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previous pedestal I had would hold a 1 gallon container in the drawer. This one lacks 1/4 inch from allowing that. I expected better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Turtle13,
Thank you for using our product Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - White. We apologize for not meeting your expectations about the pedestal. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To understand the product better, let me share the product specification.
https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144730323
Thank you for choosing Samsung. Have a great day.
^^Ross
not compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to buy a new pedestal because the old Samsung pedestal is not compatible with new Samsung washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there goodvalue, I want to congratulate you on your new Samsung Laundry Pedestals and I am glad that you are loving your new machines. We are glad that you re a part of our family and thank you for letting us be your trusted brand. ^Brad
Stands
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed these to lift my washer up but these are to high for me.
No, I would not recommend this to a friendgap in between
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks good but for washer it has gap between washer and base. afraid long run it will filled with dust. lint or more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer Set. I am sure that your back is thanking you. Thank you for choosing Samsung. ^Brad
Don’t use best buy service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy team broke my new dryer and no response from their claim team - it’s been more than a month
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy a new pedestal by Samsung because they changed the clamping mechanism to the washer legs from the older models. The installation crew attached the washer to the pedestal but did not true it to the floor nor did they level the assembly. So $330 later I had to level it myself. Just poor product design and even worse installation service by Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Washer and dryer pedestals
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered two but one was damaged. Customer service was terrible. Finally ordered a second one but wasn’t going to in the store until January 20. Ordered the second one from Lowe’s and picked it up two days later!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi PatrickB,
We can feel the disappointment you have with the pedestal. We are here to help you every step of the way.
We would like to speak to you directly to confirm some details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671306), to help our team pull up your information.
Have a great day!
^Rodel
Pedestal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot fit large bottle of fabric soften in the drawer. Could be designed to accommodate the laundry products on the market.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We thank you for your review and providing us insight on what our customer are looking for in their products. We welcome you to our family family and thank you for choosing Samsung. ^Brad
Looks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem is it will not fit a bottle of detergent it is not deep enough . My question is why . Why not add a little more height to this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts on this, Mike! Samsung values the opinions of all our customers. ^Jecca
IDK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers never showed to install several attempts to have it delivered and installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Buy another brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's fine, the dryer isn't great so without the dryer you wouldn't need this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kim91.
Thank you for your review.
We would love the opportunity to speak with you about this concern on your pedestal to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144948638) to help our team pull up your information.
Have a great day.
^Camille
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't get why the can't build the front loader washer and dryer a little taller, so you won't have to buy the Stands/drawers, who uses the stand/drawers anyway I sure don't, I only bought stands for my washer and dryer to make them taller, I guess anything for companies to make a buck, they make top loaders taller why can't front loader be taller? But oh well I got them for a piece, originally 250, then they wasn't in stock but about time they was in stock they was 199, and about time the was delivered they was 140, so that was a blessing, I don't mind paying the 140 but they could have been made taller.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there PlatinumBLK, I want to congratulate you on your new Samsung Laundry set. We are glad that you were able to get a great deal for your set up. Our machines are versatile and able to fit in many different laundry rooms. We are happy your are pleased with yours and welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waist your money on it when they tried to put the washer in it it bent waist of 300 dollars..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarmenV,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
To large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To large for my dryer had to return I wish they would have told me to check
No, I would not recommend this to a friendNot tall enough for upright detergent bottles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Functions to raise washer and dryer as intended. Why only 2 stars? Because the manufacturer designed it about two inches too short to hold the average bottles of laundry detergent and softener upright! That just makes zero sense. Function is in the details.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TSToledo,
Thank you very much for your honest feedback on our products. You are a valued client of Samsung and your experience matters to us. Samsung is continually working to improve it's product and services.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144641825
^Rainly
Fits only Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't fit my 21 inch LG washer and dryer and hence had to return it
I would recommend this to a friend