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Samsung - Linear Wash 24" Tall Tub Built-In Dishwasher - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 291 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 291 Reviews
  • Rating: 4 out of 5 stars

    Early Review

    Posted
    LocalYocal

    Well, I only installed the unit yesterday so I will confine my review to installation and early observations. First the install. Installation booklet is really not well written nor illustrated so if you're doing the install yourself take a deep breath and read the instructions several times to get a thorough understanding. Things to really pay attention to are the leveling the machine it MUST be level to operate correctly. Second, selecting the location of the mounting brackets. If you have granite (I do) and intend to install the brackets on the sides of the unit you need to ensure that when securing the screws that you do not exceed the 22" inside width dimension or you might have problems with the door seals. Also, take a little time to study the layout for the water supply and drain hose. Use teflon tape on all water connections to reduce leaks. A lot of the negative reviews on this unit appear to relate to bad installations. So early observations on the waterwall feature are that after one wash cycle it seems to really thoroughly clean tough food stains. So theoretically this feature is at least as good as the conventional rotating spray arm method. I put my wireless waterproof camera in the unit and it was admittedly cool. The lower zone feature should increase cleaning power as well as it adds more vertical water jets to this lower left side of the unit. The third rack is, in my opinion, mandatory and gives you more loading flexibility. The drying feature where the door pops open is interesting and does seem to make the contents more dry at the end of the cycle. The Smart Connect feature is cool but not sure its all that useful to control the unit from your phone. One issue seems to be that IoS when your iphone goes into lock mode it disconnects from the unit so that's annoying. So I cannot speak to longevity or reliability yet but early impression is that this unit is very effective at its core functions of cleaning and drying. Auto feature is also necessary if you want the machine to sense how dirty the dishes are make the decision on washing duration, etc.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid. 6 months old, broken down 3 times

    Posted
    nilla9000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dishwasher is extremely unreliable. It has broken down 3 times. I bought this unit on the basis of its noise level and energy star rating. It was close to the most expensive unit on the market. As with other Samsung home appliances I bought, this too has proven to be unreliable. Since my last dishwasher lasted 12 years, I chose not to buy geek squad protection. Big mistake. BestBuy at least stand by their products, Samsung on the other hand have been abysmal. The first two visits the technicians failed to notice a failing pump that caused both a loss of pressure which resulted in dirty dishes and a leak and in addition, a faulty flow sensor that caused a buildup of water. its been nearly 5 weeks and still my unit has not been repaired. Instead they wanted to blame my garbage disposal unit thats 3 months old and tried to state it was broken, when it worked perfectly Things fail, I understand that, its the integrity and service of a company when they do that stands out. And with Samsung I would avoid at all costs, their service is awful. From messed up ticketing, to repeating symptoms 3 times to 3 different people on the same call. Added to that I'm stuck with a mediocre 1yr warranty of a unit that failed in 6 months, don't think this will last nearly as long as the GE unit it replaced.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Updating my original review

    Posted
    JoeyD
    • My Best Buy® Elite MemberElite Member

    I bought this dishwasher back in June 2017. I knew friends who had Samsung refrigerators with problems, but this was a dishwasher so I gave it a shot. I was impressed with the quiet operation and the waterwall feature. In the first 5 months, the door stopped popping open. I had two visits to get it fixed. Just recently we notice the last month or so the bottom rack dishes were not getting as clean as the used to get. We would hear a bad sound during the startup of the wash cycle as well. I brought out Geek Squad to look, they checked the sound against their computerized list of possible problems and said the waterwall arm must not be moving properly back and forth. They ordered parts and came back 1 week later. 2 guys struggled for almost two hours to replace the parts, having all kinds of problems getting the old out and the new in. I heard things said that scared me this is going to start leaking probably after a few runs. They did get it to work, but I am very cautious and afraid to run it overnight or otherwise unattended in case it starts leaking. They had a tough time getting the leak alarm to stop after they replaced the waterwall arm. I was not having any leaks before. I can't really say I feel confident in Samsung Appliances. You spend $1K on a dishwasher, I expect it to be trouble free for at least 5 years. This is a lemon.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Jury Still Out...

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve had this dishwasher for over a month and it is replacing a Bosch. It’s quiet. I had a quiet Bosh and this dishwasher puts it to shame for sure! I don’t think anyone would say this washer is not the most quiet there is. Does is clean dishes? I find this washer to not perform as well as my Bosh when it comes to cleaning. I do not pre-wash my dishes. I do not rinse them. I scrape them well and put in washer, this should be enough for a 2018 dishwasher. I use great detergent. The reason the jury is still out for me is because I think I need to figure out placement and that it will clean better then. You know how it is, “do these bowls get cleaner on the top left or bottom right?” So, I’m still working on that. Now, if you have large dinner plates, they will NOT fit comfy in this dishwasher. I love having the third rack as I use that everyday for odd shaped silverware, measuring cups, etc. but I think this third each took away the height needed for taller dinner plates. All in all, I think this dishwasher is going to be great, as soon as I follow the manufacturers directions. I like to wing it but this washer is not built for that. If you don’t like rules and being told how you have to load this thing to have it work it’s potential magic, you may want to look for a less bossy dishwasher.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It was ok

    Posted
    perducci
    • My Best Buy® Elite MemberElite Member

    I originally purchased this dishwasher from Best Buy in February 2015. I also purchased the warranty and installation service. It worked until February 2019 when it became "un-serviceable". When I first started using the Samsung DW80H9930US dishwasher, it worked well. I was impressed by the waterwall demo machine at the store with the window where you could see the washing in action. I found that the Waterwall was able to clean dishes good but not great. It wasn' t able to clean stuck on foods as well as I hoped. Usually I found doing a pre-wash was good enough to have pots and bake-ware cleaned well by the dishwasher. After about a year, the motor died and it was covered by the Best Buy warranty so it was repaired fairly quickly. About a month or two after that, the dishwasher stopped washing because the door kept opening during the cycle. Best Buy warranty covered that one too. More recently, I started getting this error 7E... which was right after my warranty expired so I called Sears appliance repair and they were able to troubleshoot the dishwasher. The problem was that the motor died again but this time Samsung changed the way the motor timing and Waterwall drive sync up. The motor timing was updated but it was not backwards compatible with the original Waterwall so now the dishwasher is un-serviceable. Looks like Im forced to buy a new one now.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback,perducci. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Buy it!

    Posted
    JKLM4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the best dishwasher I've ever had! I scrape solids off the plates before loading but do not pre-rinse and dishes are sparkling clean every morning. I washed some wine glasses and when I put them back in the cabinet with the unused glasses I was shocked at how dirty the unused glasses were (even though they'd been washed in the previous dishwasher). I also use the flip down wine glass rack for my Contigo coffee cup lid - the lid sits on top of the rack while the handle hooks between the supports so it never falls and gets caught in the water sprayer like my old dishwasher. And one of my favorite features is the top drawer! I don't use it for utensils - I use it for all the little plastic things that the kids use. The lids and spouts for the kids Thermos water bottles (yeah, you know what I'm talking about if you have kids under 10!) fit in the top, along with the small square PBK snack containers, various plastic lunchbox containers plus the lid for my Camelbak water bottle. That drawer really handles all the little things that used to fall through, get caught or take up lots of space because of a strange shape. As long as I keep it full of drying agent almost everything is dry in the morning (except some of the plastic stuff). Don't hesitate! Buy it - you won't regret it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!!!

    Posted
    PSMBlue
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We love this new dishwasher. We bought it to replace a 14 year old Bosch dishwasher that was starting to do funny things (30 minutes left then it would jump to 90 minutes left on the cycle). This Samsung is SUPER quiet (much quieter than the supposedly quiet Bosch). Also the Bosch left dishes and especially plastic items very wet. The Samsung dries much better. Even the plastic items come out dry (occasionally a little water on them, but usually in areas where water is allowed to pool, Very seldom do I need to grab a towel to dry the clean dishes, whereas with the Bosch it was a regular occurrence. I love the "Black Stainless". It looks great. We now have a fridge and dishwasher in the black stainless finish, to go along with our stainless steel wall oven and cooktop. Will need to replace those items soon. The only slight negative is the difficulty in determining if dishes have been run or not, because the door automatically pops open at the end of the cycle (and there's not a bunch of water on the plastics to tell you that it's been run-which is a good thing). I would definitely recommend this dishwasher!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So quiet!

    Posted
    RobW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We can't believe how quiet this dishwasher is! The cycle runs for a long time, but its quiet and the dishes come out nice and clean. Its also nice that it opens the door a little after it cycles to help the dishes dry out a little more. It did take a little getting used to to figure out how best to load. With the racks in their lower locations, the spray arm on the middle rack hit the dinner plates. But to raise that rack meant we couldn't put our taller glasses in that rack. So, the answer for us was to raise the middle rack and put taller glasses in the bottom rack. It all works perfectly now. One note is that the top rack really doesn't add much for us. We rarely use it and have even considered pulling it out to allow more room for the middle rack. If you have little ones at home though, I think that top rack would be fantastic for cup lids and other child's things.

    I would recommend this to a friend

    • Brand response

      Samsung

      That's so great to hear or in this case, it's great that you don't hear it, RobW! We're proud to provide a powerful and quiet experience. Thanks for sharing the tip about the top rack being great for children's cups and lids! ^Mae Samsung

  • Rating: 4 out of 5 stars

    Very quite and very functional

    Posted
    VikMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When it works it works. This is the second same model dishwasher we bought in our extended family. Suffice it to say that an average load of pots, dishes, glassware, silverware and utensils comes out clean in 60 minutes. Other washing cycles, from delicate to heavier duty are available. I would have given it five stars if the plastic ware came out dry using the 60 minute cycle. To achieve that a heated dry cycle can be selected. This machine must be installed carefully as a level setting off by only one degree will stall operation. This is meant to avoid leakage. The machine will let you know when it needs cleaning. A cleaning cycle is provided. A double screen system protects the drainage system from being obstructed. Removing the filters for cleaning us as easy as twisting the cap of a bottle. Installation requirements are comparable to the requirements of dishwasher by other makers. My wife is very happy with the new dishwasher because it is fast and gets the job done very quietly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Are you kidding me?

    Posted
    Silverballs
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old dishwasher sprung a leak and it was time to shop for a new dishwasher. For some reason, this dishwasher caught my eye. I read a lot of positive reviews, so I thought I'd take a chance. Holy smokes!! Are you sure this is a dishwasher or a robot? The stainless steel finish is stunning and I like the fact that the controls to operate are hidden. When you turn this on and walk away, you wonder if it's even on. I love the fact that the last 10mins of the wash cycle, the door pops open to air dry. When done, a musical tune lets you know the wash is done. I'm impressed that the dishes are at room temp and are dry, so you're able to put away them away without waiting for the cool down. I highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great design

    Posted
    Grandmasmalls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the fact that this dishwasher has designated sections that have power wash for pots and casserole dishes that need a little extra pressure to come clean and I also like the silverware rack feature. My other dishwasher had a silverware container that only fit on the bottom rack and the silverware when closing the drawer would rub against the seal and tear up the seal. This dishwasher does have a container if you choose to use it but the container has lids on it which prevent the silverware from rubbing on the seal when you are closing the door. My dishes come out very clean and I love that the interior is stainless steel verses plastic like my old unit. So far I am pleased but can not speak of the longevity as I have never owned a Samsung dishwasher before.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    pmccr8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased to replace a 12 year old Kitchen Aid that finally stopped working. We were deciding between this and a Bosch Dishwasher. Ultimately chose this Samsung because we have the Samsung Black Stainless refrigerator. It cleans very well and is quiet during use. However, when the water drains out, it is very loud from drain. Much louder than our previous one. Not sure if this is due to the newer dishwasher having more power? But it isn't a big deal. The cycle times are long, but there is a nice 1 hour quick cycle if needed. It definitely looks good in our kitchen. The only minor complaint is that you cannot see the remaining time on the display unless you look really close, or open the door. The Smart Control app does work, and you can open that to see the time. But it would be better to see it on the dishwasher. No regrets (so far).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A quiet unit which cleans OK

    Posted
    Seasoned
    • My Best Buy® MemberMember

    We have had the unit for a couple years now and were initially excited about the waterwall concept. Now after many cycles, dishes and playing with the layout we have come to the conclusion the waterwall design needs improvement. The best thing about the current design is its very quiet and has an attractive exterior appearance. However for a new higher end unit with current design features we expected an exceptional result from every day use but unfortunately it didnt live up to that expectation. Yes we pre-clean everything every time, yes we have it set on the appropriate cleaning choices and yes we add dishwasher soap. The consistent result is what we consider a moderate result. Our dishwasher before this lasted for more years than we know but after a couple with this unit we are looking for a new one.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there! We'd really like to help you get the most out of your beautiful dishwasher. It sounds like you've already checked some of the main causes of less than excellent cleaning performance, but there may be a few other things to look at. This link (https://bit.ly/2Q5gOEZ) has some in-depth suggestions to help with getting the best possible clean out of the dishwasher. ^Jecca Samsung

  • Rating: 4 out of 5 stars

    Dishes comes out clean and DRY without rinse aid!!

    Posted
    sysp
    • Verified PurchaserVerified Purchase

    I was little concerned about open-door dry since nobody around me has or knows about it. But actually it works great!! I bought $800 BOSH dishwasher in 2016, and didn't bring that with me when I moved out, because I hated strong chemical smell that comes from dish after drying. I had to add rinse aid or it would not dry. For SAMSUNG dishwasher, I tried it without rinse aid, and it works great!! Dish comes completely dry and does not have any bad odor. I gave it 4 out of 5 because, I do not like how the racks are arranged. I mostly use small plates and bowls, and they don't fit well on the middle rack. The utensil rack is not as convenient as it looks. If you hate the chemical odor from rinse aid and want your dishes to come out dry, this is the one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Less space than expected.

    Posted
    Teach
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My normal diner plates are 11" in diameter, and will not fit without raising the glasses rack which then make the glasses rack too shallow to fit taller glasses without removing the top rack. I think that third top rack is going to prove to be a useless novelty addition. It is VERY quiet. You can run it with company still hanging around the kitchen and you will not even know it is running if you are not listening for it. I love that the controls are hidden from view. I have not had an issue with it cleaning things, but I have also not challenged it. I have only put dishes, silverware and glasses/mugs so far. I can't bring myself to chance the stemware. I have thought to buy some cheap wine glasses to try it with.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Handsome, efficient & quiet- like the ideal man!

    Posted
    Poulea

    Have had this dishwasher for 5 months. No complaints at all. Silent operation (the only thing we hear is water gurgling in the pipe to the disposal when it is discharging water). Cleans everything really well. Holds plenty of dishes etc when properly loaded. Ample space in silverware caddies. And the top shelf for odd- and oversized items is so useful Takes just under 2 hours to run on Normal + Speed Booster, which is fine wih me as we usually run it overnight- it is so quiet it does not disurb sleepers Hidden control panel is great idea- no more inadvertent starting of dishwasher by leaning on it.. I love it NB the last part of the review title is clearlly tongue-in-cheek!.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    New Waterfall feature needs improvement

    Posted
    twiportage
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The dishwasher has the traditional spinning arm to wash the upper rack and utensil tray (3rd rack) and a waterfall bar to wash the lower rack and silverware. Pros - lots of cycle choices including heavy wash and sanitize. Door opens at the end of wash to allow dishes to fully dry. The quietest dishwasher EVER! Cons - does not clean the lower rack adequately even on heavy wash with pre-rinsing. Top utensil tray is worthless as well, items do not come out clean. Placed a service call and dishes still are not getting completely clean. I believe the waterfall technology needs improvement. I'd buy the traditional spinning arm instead.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great dishwasher until sensor

    Posted
    Dontknowyet

    So i have had the dishwasher six months it worked great. Until now. The lc code popped up on it and so i called best buy who i bought my warranty through. They could not tell me anything and told me to call samsung. So i did. Samsung says this is very common for the waterfall dishwasher. And says that u will need to unplug it and let it dry out. For a day or two. I sId ok but what if it happens again. They said u will have to do the same process and let it dry out. I dont know whats going to happen but if this thing keeps acting up then i will need a replacement dishwasher. I will let it go until it happens again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dishwasher

    Posted
    DavidB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This dishwasher is perfect. It’s quiet, it connects to my smart things hub, it washes all the dishes perfectly the first time, and it looks great in my kitchen. I would highly recommend this to anybody setting up a Smart Home. When you’re invested and IOT, Samsung has great intervi this dishwasher is perfect. It’s quiet, it connects to my smart things hub, it washes all the dishes perfectly the first time, and it looks great in my kitchen. I would highly recommend this to anybody setting up a Smart Home. When you’re invested in IOT, Samsung has great integration.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Dishwasher

    Posted
    Ricky405
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the quietest dishwasher that we found on the market at 38 decibles. You can't hear it running although you can hear the discharge of water into the sink through the vent on the sink. We have been impressed by the cleanliness of the dishes and we also like the 3rd rack although we can't load taller dishes into the lower rack as we did with our old one. We would still recommend this dishwasher because it is so quiet and when connected to your cell phone, it actually sends a signal when the cycle is finished and the door pops open a few inches to let you know it is done.

    I would recommend this to a friend