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    • Brand Response


      November 10, 2014

      Hello helstar, Thanks so much for your feedback and for buying a SANUS brand TV mount. We sincerely apologize that we didn't meet your expectation. We hope to always provide our customers with a great product experience and an easy install. We do include spacers and multiple sizes of the hardware for various mounting situations. We want the chance to resolve this for you, and ask that you call us at 877.894.6280 or email us at Care@Sanus.com with your contact info and someone from our SANUS Care department will be happy to assist. Thanks again.Sanus