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Customer Ratings & Reviews

$79.99

Customer reviews

Rating 4.5 out of 5 stars with 97 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the TV Media In-Wall Box, highlighting its straightforward installation process and overall amazing performance. Users appreciate the ample room for cable management, allowing them to neatly hide and organize their wires and components. The product's size is also a notable feature, providing plenty of space within the box and its ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 97 reviews
  • Rated 1 out of 5 stars

    Worst service I’ve ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy set up home installation for this item for my Frame tv that I purchased. I was given a date and time window the day before it was scheduled. I waited all day and they never showed up. I called Best Buy multiple times and after finally being able to speak to someone and not a computer, they were no help. They assured me someone would be there, they were just running late. Well at 10pm there was still no one here. I was told to contact the company doing the actual job and they said they couldn’t reach the person who was scheduled to do it and I would have to reschedule for 2 weeks later! When they finally made it to my house, the guy said he couldn’t do it with the equipment that Best Buy gave them, and I had to return it. I went to the store and was assured I would get my money back. It’s been 2 weeks and I still only was given a partial refund. I will never deal with Best Buy again. They do not stand by their word. And their customer service team who is in another country, is terrible. They gave no help at all. I really thought Best Buy was more reputable than this. I am frustrated and disappointed.

    No, I would not recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello Bernie,

      We’re very sorry to hear about how frustrating and disappointing this experience has been. Waiting all day for an installer who never arrives, being rescheduled weeks out, and then being told the job can’t be completed is understandably upsetting. We regret that this situation reflected so poorly on your purchase.

      Installation scheduling, installer preparedness, and refund processing are all handled directly by Best Buy and their installation partners, so unfortunately SANUS does not have visibility into those processes or the ability to correct partial refunds. That said, we truly empathize with how much time and effort this has cost you, and we appreciate you sharing the details of what happened.

      If you have any questions about the SANUS in-wall box itself, compatible solutions for your setup, or need product guidance independent of installation services, our customer service team is happy to help. You can reach us directly at [email protected]
      or by phone at 1-800-359-5520.

      Thank you for taking the time to leave feedback, and again, we’re sorry for the experience you had.

      Thanks,
      SANUS Support Sanus

  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Hide your cables and power

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It hid my power outlet and video devices behind tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of sight, out of mind. Love having nothing but the Frame TV to look at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Hides the Samsung media box well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sanus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great addon when install tvs i definitely recommend if u want a nice clean look with everything hidden in wAll

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sanus TV Media In-Wall Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! It was very easy to get the item needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sanus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great for installing a frame tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing box, keep all the wires and box hiring and easy to install.

    I would recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thank you for your review! We're thrilled that you had a great experience with the Sanus - TV Media In-Wall Box - 17". Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
      Thanks,
      SANUS support Sanus

  • Rated 5 out of 5 stars

    For frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need this for frame tv with samsung to go into the wall

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shouldn’t have to purchase in parts

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hate the fact that you have to buy a separate extension for the bottom plug adapter with this product so overall the product is $140. It does the job in hiding the wires but I wish it wasn’t so costly all together…

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid at best no complaints for the price !!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Deep Enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest to install, and not deep enough to house my xfinity products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this to work for an install at my Mother-in-Law’s house. She purchased a Samsung Frame TV and this was the best solution I could find that would accommodate the control box required for the Frame TV. In wall conduit to an external, or cabinet, location was not an option. This worked beautifully.

    I would recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thank you for your review! We're thrilled that you had a great experience with the Sanus - TV Media In-Wall Box - 17". Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
      Thanks,
      SANUS support Sanus

  • Rated 5 out of 5 stars

    Just what was needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was perfect for what we needed to creat power above fireplace to mount our Frame TV. Because it required supply line to be routed through wall, I hired an electrician and then patched and painted the wall myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made for a great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek squad install a TV and this really made for a nice clean install, look ma, no wires anywhere!

    I would recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thank you for your review! We're thrilled that you had a great experience with the 17" TV Media In-Wall Box. Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
      Thanks,
      SANUS support Sanus

  • Rated 5 out of 5 stars

    Best T.V. and installers - Terry and Jose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love the Frame T.V. Also, Terry and Jose who did the install were excellent!! Very kind, efficient, and cleaned up amazingly. Thank you for wonderful employees!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good and working fine as described.

    I would recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thank you for your review! We're thrilled that you had a great experience with the Sanus - TV Media In-Wall Box - 17". Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
      Thanks,
      SANUS support Sanus

  • Rated 5 out of 5 stars

    Brand new open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece for concealing devices and cords! An open-box that’s pretty much brand new!

    I would recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thank you for your review! We're thrilled that you had a great experience with the TV Media In-Wall Box. Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
      Thanks,
      SANUS support Sanus

  • Rated 5 out of 5 stars

    Wall Box for Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and was easy to install. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked out just perfect. easy to instal simple directions

    I would recommend this to a friend
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