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Customer Ratings & Reviews

Seagate - Backup Plus Slim for Mac 1TB External USB 3.0 Portable Hard Drive - Silver/Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2755 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 37 Reviews
  • Rating: 1 out of 5 stars

    Would not recommend - expensive and bad quality

    Posted
    Samantha

    I've had this Seagate Plus portable hard drive for Mac for about a year and have thus far had no problems. However, be wary once problems do arise. I first took the drive back to Best Buy to get it diagnosed, however apparently every computer in the Geek Squad department was being used to transfer data. So, the attendant offered to ship the drive to HQ to be assessed for *get ready* $200 processing fee. I wasn't even sure if the drive was the problem at this point. After trying the drive on various other Macs, with a number of other cables, I determined it was the drive that had the issue. After contacting Seagate, I was told that I could return my drive to HQ only to hear that Seagate "may replace your product with a product that was previously used, repaired, and tested to meet Seagate specifications." I'm sorry if I don't want a pre-used drive that was previously returned because of problems.. My brand new drive was supposed to "meet Seagate specifications" and it broke within a year.. Additionally, in order to recover my files, Seagate was going to charge a $50 processing fee *not too bad* ......AND a $550 recovery fee.. *jaw drop*. The problem was a faulty hard drive, and I don't recommend the product because of the terrible warranty (giving you a pre-used drive) and the insane cost to retrieve files when it wasn't even my fault that the drive broke. Thoroughly annoyed and will no longer buy from this brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I'd give zero stars if I could

    Posted
    brittany

    this drive was a backup drive to another backup drive that was malfunctioning. I bought this because it had such a great rating and the customer service is reviewed as top notch. I haven't even owned this drive for 3 months. All of a sudden while opening a file off of the drive, it freezes, freezes my computer and fries itself. It will no longer work. But I can cough up $500 and get the files recovered. Let me assure you that this drive hasn't been ejected improperly, dropped or mistreated in any way. I was informed upon calling customer service that next time I can pay $30 for insurance for up to a year so if this happens it will cover data recovery. Here is an idea, how about make a better quality product and make it so this is not necessary. Since that wasn't offered at the front, I don't see why it should be necessary to pay $500 to get it recovered. But what the heck, it's just money, right?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful, unreliable company.

    Posted
    bethanyalisa

    I bought this drive and only three days after using it, it broke, by no fault of my own. It just would not connect to any computer, therefore I lost the files that I had put on it. I notified the company and they said I would have to send it in, and get a new one. I had to pay to ship it and to get special packaging for a BROKEN hard drive, when it wasn't my fault the drive broke! It was just ridiculous. It has been over a month and I still do not have the new drive. I did not pay $60 to get a drive that would mess up on me, then pay to ship it out so that I would have to wait forever to even get it back. There is no way to contact them about it except through email, an they take forever to answer! I am infuriated. I need this hard drive for class, and I keep getting yelled at because I don't have it. And there is no way I'm buying a new one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The HD doesn't work

    Posted
    Mike

    HD does not work on Mac Snow Leopard so I upgraded my machine to El Capitan and the computer still does not recognize the HD. Seagate Dashboard utility does not recognize the HD. Customer support did not respond to my online support request. After waiting for 3 days for someone to contact me, I called Seagate directly and all they asked me to check if the computer recognized the drive in disk utility. When the HD was not recognized, they said there was nothing else they could do for me. I also tried plugging the HD in a Windows machine, as per the recommendation from the customer service rep, and it also did not recognize the HD. What a waste of time and money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of Junk

    Posted
    mipka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this Seagate Back Plus Slim and had it shipped to me. Worked for a few hours and died. Had put files on drive so had to return to a local Best Buy store. They told me on the phone they could wipe disk but at store said drive was defective so could not wipe disk. Best Buy sent me a replacement which also died after a few hours of use. Now have no working product and I'm out the money I spent. If you search on Google for Seagate Backup Plus Slim for Mac you will see many unhappy customers. My experience is this product is a piece of junk. I would not recommend it to anyone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If you value your data, DO NOT BUY

    Posted
    Justin

    I bought the Seagate 1TB hard drive not even 4 weeks ago and it has already broken. I took it into Best Buy and they said that they see the files, but they have become unuseable. There was no mal-use done to the drive. I improperly ejected it one time, but that shouldn't have caused the thing to fail altogether. When I was in Best Buy, a worker who wasn't at the geek squad table told me that there had been a lot of this hard drive being brought in for the same reason. Best Buy is selling a bad product and doesn't care. If you value your data, do not buy from Seagate.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lost Everything!

    Posted
    Neveragain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I backed up my data, documents and photographs, on this unit. Rechecked after downloading and all info was saved. A week later when I tried to put the info into a computer, I could hear a loud noise coming from the Seagate and no info could be found. I tried 3 different computers and even had an IT person try to find my info, but my info was gone -- all of it!! I had read reviews on this unit and none were good. Too bad I didn't follow their advice. Never again!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Total garbage - the drive didn't even function!

    Posted
    Nightowlgal

    I made the trip across town to purchase this urgently needed drive, and it turned out to be defective! It wouldn't even open up on the computer! After performing some tests on another computer as well, Apple support informed me I had a bad drive. So incredibly frustrating!! I wasn't able to finish what I was working on and I have to waste time returning it to the store for a refund. Why doesn't Seagate implement some quality controls?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product failed within 3 months

    Posted
    Hopsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Much finger pointing saying it was the computer and not the drive. Spent hours on the phone with both Seagate and Apple and even brought the device to an Apple Store and device did not work on any other computer so Seagate is replacing the drive after close to 5 hours of troubleshooting. Hoping the new (unfortunately refurbished unit) will work satisfactorily.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    To hard to figure out

    Posted
    ViperOwner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This isn't as simple as just plug and go!! I was expecting to just plug it in, and be able to use as a back up. It wasn't able or I wasn't smart enough to figure out how to use it. It kept sending me to a web site where I had to pay for storage in a cloud service. To me this device itself was suppose to be for storage!! I returned it and purchased a storage device that actually stored my back up...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product Does not work

    Posted
    Frank

    The product for MAC does not work on most macs with IOS X or newer. Product requires the download and purchase of additional drives from manufacturer's website; however, after download the drive is not recognized by my MAC. It will only work for IOS El Capitan. From other reviews and my experience I DO NOT recommend this product to any mac user.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not for Mac Users

    Posted
    lsutyger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When we plugged this hard drive into our new iMac, nothing happened. After several attempts to install special software to let the iMac see this Seagate drive we still had no luck. There are lots of reviews out there that other users were having the same trouble. Rather than fight the drive for any more hours we just returned it to the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    poor quality - lightweight material

    Posted
    Standfast999
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The drive crapped out after it had a small fall from the top of the desktop tower to the floor. This was after only 2 years. This is the last seagate product i will buy. Why make BACKUP devices so lame- so they can sell you $$$$ Recovery services. Do you self a favor and spend the extra money on a rugged device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It crashed and I can't restart it.

    Posted
    UnhappyTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was initially pleased with my purchase. The set up was easy and streamlined. However, just after I'd saved all of my files to the hard drive and deleted the copies of the documents from my computer. The drive crashed, and I can't get it to do more than sound like it will restart. I'm lucky I hadn't deleted my pictures from the computer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working after first use.

    Posted
    dixiedarlin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had nothing but problems with this portable hard drive. I ended up having to take it back to Best Buy [a 60 mile round trip] to see if I was doing something wrong. Nope--the technician couldn't get it to work either. So, now I get to spend a Saturday morning returning it to the company since Best Buy doesn't take returns.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Malfunctioned first time I used it!

    Posted
    Claudia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The very first time I used the product I had an issue with it. I had to run a test on their website and it said that it was malfunctioning to just send it back. It's to much of a hassle to send it back and I'm scare to back up anything on that product anyways. I wish I could just get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a reliable product

    Posted
    SyrGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have now had three Seagate external hard drives fail prematurely (less than 12 months). Seagate is not an easy company to deal with on warranty failures, and I would strongly recommend WD products which have been far more reliable !! Such a pain, and loss of data.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unable to convert

    Posted
    Wonwom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the wrong one to use for a PlayStation 4. It said that it could be converted to work so when I was told I could not return it, I thought that would be ok. But it won't convert to be used so my $60 product will have to be donated.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unable to download to it.

    Posted
    Colecreek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I find the instructions very poor for a non tech person. Read, went up online at Seagate, and have not been able to BACKUP computer AND download to Seagate. Very, Very USER UNFRIENDLY.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Really Deserves Negative Stars

    Posted
    Bacon
    • My Best Buy® MemberMember

    This hard drive crashed itself and then corrupted my work computer and KILLED the internal hard drive on my mac. I would NEVER recommend this product to anyone. I've only had this product for a few months (Maybe 3, crashed after 6 weeks).

    No, I would not recommend this to a friend