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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 227 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the expansive storage capacity and reliability of the Expansion 14TB External USB 3.0 Desktop Hard Drive. Many appreciate its ease of use and compact size, finding it a good value for the price. However, some users noted that the drive can be noisy and occasionally experience connection problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 227 reviews
  • Rated 5 out of 5 stars

    Amazing drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, competitively priced and actually pretty fast when connected to the right USB port. Buy with confidence!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I needed at a good price. Seagate is a brand I trust and happy that Best Buy stocks this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice amount of storage, not too slow for transfering and not that loud. Definitely good for it's price

    I would recommend this to a friend
  • Cons mentioned:
    Connection, Noise level

    Rated 2 out of 5 stars

    Lot of memory, lots of noise and connections issue

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit makes a lot of noise and looses connections daily. I have to reset the unit most times before I use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Book drive replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a well-used WD Book drive for many years until it ultimately died. This has been a nice upgrade from that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit for backup. Was easy to install and set up for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ph

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hdd for backing up and storing. Comes with backup.software and i will higly reco.mend this external HDD.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Storage space for my music for life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage space for my music for life. Would by again. Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My package was lost during the shipping. But when I talked to the customer service, they gave me a refund.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    External harddrive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived in good condition and relatively easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play, and fast transfer of large files. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good External HD

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product! I have been moving files from my cloud to here and saving money from cloud services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Straight plug and play, decent price, works exactly as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best drive for the price of $289

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value at current market. I wish it was cheaper but what can we do. No errors on the drive when checked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Storage sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sale for the size was a great deal. Plug n play worked great to transfer from old to new PC!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied. It is just what I needed. Price was right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for an excellent external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for an excellent external USB hard drive. I own several so I was confident in adding to the collection.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    14 TB External Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    14 TB Drive! -Wish y'all had these sooner, and cheaper!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came within a day, works perfectly. I’m using it with windows.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Frequent Disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased April 24, 2025. Started infrequently disconnecting from laptop in early June (barely 5 weeks old). It is now disconnecting more frequently. It would be very frustrating if used as a ’working’ drive, and untrustworthy as a data storage device. I would NOT recommend this model for backing up sensitive data. btw: I have 2 of these 14TB units (the other one seems to be fine (for now). I will be migrating sensitive data away from that unit soon.

    No, I would not recommend this to a friend