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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.4 out of 5 stars with 229 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the storage capacity and overall performance of the Expansion 20TB External Hard Drive. Many are happy with the drive performance and compatibility, as well as the size. Some customers have noted concerns about the noise level, speed, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 229 reviews
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Large amount of family photos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what you need for large capacity storage, also reliability is the principal reason for this over the others brand.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no way I could use all this space, but I don't have to worry about running out of space and the drive has permitted me to back up all my work (personal, bills, etc.) very easily. Peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Needed larger capacity drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works fine. It is a little noisy from time to time. It does meet my need for a larger capacity drive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    does what it needs to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no real complaints about this, although I know some people have made comments. Works for my use case and I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good enough

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough. Using it as a basic backup drive. Fast enough and seems good enough.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this hard drive for 5 months. Though it can make some clunky noises coming up to speed, it is accessible in about 4-7 seconds if it has timed out.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Loud in Enclosure, Shuckable, Value on Sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive is noisy A lot of drives are, but this is more about enclosure dampening of sound It has rubber feet for standing up, but it’s 2x louder standing (if not more) If you put it on a desk that is a typical ikea cheaper wood design, it will thrum, clunk and echo that sound under the desk, amplifying it Laying it flat lessens the noise, and putting some foam pads under it helps Some people buy these on sale to shuck for cheaper storage They are good for that and probably better than using the included enclosure sound wise Overall good drive, minus 2 stars for very bad (loud) enclosure design. Especially since these are more consumer marketed

    I would recommend this to a friend
  • Pros mentioned:
    Drive performance

    Rated 5 out of 5 stars

    Great drive!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome external drive. Easy to shuck. Mine contained a Barracuda (ST20000DM001).

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Awesome buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for storing media and streaming! Price for the amount of storage is good too

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Need storge and easy plug and play Seagate HD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 TB is a must own. Easy upgrade option when you need more space. No hassle just plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Save Your Pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need an external hard drive, this is the one for all those pictures you have all over your computer. Plenty of room for more projects too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    20TB expansion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, was in stock and was able to walk in a pick up then plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive works great for saving my games. I had some trouble with it at first, but the Geek Squad fixed it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Seagate 20TB drive was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! You can never go wrong with a Seagate 20TB drive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well with no issues. Havent unboxed it yet, but seagate makes good drives.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Nice Hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large capacity hard drive. Easy to use. Easy to setup. More space than I know what to do with.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great way to backup photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, arrived quickly. Worked well with both our MAC and windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Richard Solis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all products that I have purchased from Best Buy, I buy with confidence. This product is well reviewed by experts at Best Buy. I also enjoy the fact that if something goes wrong, a Best Buy tech will take care of me. This product is working great, and I will continue to purchase from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Fantastic HDD!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was running low on my tree m.2 4TB SSD's but man this HDD saved me on storage but be aware your PC will take away 2TB of space from the 20TB drive for backups and the drive will say 18.1TB not and 20TB but over all seagate never fails me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what was needed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this so that I could consolidate many smaller external hard drive data. The large capacity has made it easy and transfering infirmation was a breeze.

    I would recommend this to a friend
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