Customer Ratings & Reviews

First drive was DOA but second has been super easy to connect with and use!

This drive isvery noisy. It stopped being read by my system and now it just beeps.

Great plug and play with fast operation. Was able to consolidate from several smaller storage units

Worked when i plugged it in no fuse no muss just showed up and was ready to go

Great brand... but don't call it 20TB if its only 18TB

great price. really good time to buuy. v.happy w/seagate products.

Decent drive, but not worth buying to shuck. I bought 2 and kept one as a portable, returned the other i planned on shucking

First one dead on arrival. Just clicks, and doesn't spin up or get recognized by any of my computers. Research suggests the heads are stuck. Will try to exchange for another. First time giving Seagate another chance in years and it's not going well so far. Will update if the replacement works.

Great for multiple backups. It is very fast and has enough ventilation.

I use the drive for auto backup, seems to have no issues.

Came here very quickly! Always a pleasant experience.

Initial check of the drive with CrystalDiskInfo showed an abnormally high seek and react disk error rate. The drive was extremely slow. Returned as defective. Hope that the replacement doesn't have these problems.

Works as intended. Very nice backup. Price is reasonable.

Horrible write speeds out of the box, and I'm just a few days past the return window. Best buy won't honor a replacement or a return. Do not buy Best Buy or this drive. If you do decide to purchase this drive go through Amazon because their customer service and return policies are way better. Honestly, I don't understand why anyone shops Best Buy anymore with how bad their customer service and product support is.

One of the worst drives, this was the second of two in this drive family. Constant issues, hangs, seizes the entire OS. We bought two, and both were the same. Pure trash. Avoid these useless drives at all costs. This was the worst mistake we ever made.

I tried it on many devices and Windows 10, 11, Ubuntu and MacOS. It did not get recognized. The farthest I got was on windows, on Device Manager it was being detected as a USB storage but it did not show up in Disk Management. It did once show up in the Disk Management, but I was not able to format it, it gave an error and it never got detected again. I suspect the issue might have been the cable, but I do not have another micro B usb 3 cable, so I decided to return it. I also tried to check whether it did get detected in BIOS or not but unfortunately restarting pc while it was plugged in, caused the PC to freeze and not boot. I forgot to test Diskpart, it tends to be more powerful than Disk Management, but now it is packed for return and I am not going to re-open it. They should have made sure everything works fine when it is plugged in especially when they are charging 250$ for it.

I only used 3 gigs out of 20. It is so slow that keeps disconnecting from PC, as well as I am usable to play games ive installed there. It is too late to return.

Started copying over files but starting clicking and clearly has head issues after just a few minutes. Tried running chkdsk /f /r and it would start and heads would click after a minute or so and freeze up. Now I have to waste my limited time returning it. Would be very hesitant to trust this with my data at this point.

response much slower than my former Western Digital drives

Drive came DOA. Unpacked box and there was a rattling in the case. Powered the drive on and windows says there was a USB device failure. Tried a different plug and cable that I had at home with the same result. Attempting an exchange with higher hopes for the next one.