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$439.99

Customer reviews

Rating 4.4 out of 5 stars with 234 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are pleased with the storage capacity and overall performance of the Expansion 20TB External Hard Drive. Many are happy with the drive performance and compatibility, as well as the size. Some customers have noted concerns about the noise level, speed, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-234 of 234 reviews
  • Pros mentioned:
    Compatibility, Overall performance
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Lots of storage at great value

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 20TB version of the Seagate Expansion Drive. Its a massive 20tb 3.5" drive that comes in a well ventilated plastic case. The case has rubber feet that provides grip and helps dampen vibrations. Like most traditional spinning drives, it requires a few seconds to spin up initially, but once running, it performs reliably. The drive comes pre-formatted ExFAT for wider compatibility. I reformatted it to a different filesystem type for better performance with larger size drives. After formatting, it shows just over 18TB of usable space which is expected. One small improvement I eventually made was swapping the included USB cable for a USB-C version, which freed up a standard USB port on my system. This drive excels for both backups and media hording. I use it for both purposes and it handles them perfectly. My only con is that it is a little louder than my older one when writing but I think thats just because its a larger drive. While we may eventually see affordable 20TB SSDs in the future, this hard drive delivers excellent value and performance for now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed after 1 month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed a little over a month after purchase. Used as a backup. It was working fine at first. Today, it decided not to recognize the 20tb hard drive. Now I have to go through the manufacturer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Risky investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted less than 24 hours. Began making a strange sound and became unmountable. Going to return and stick with WD.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Drive performance, Storage capacity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Massive amount of storage!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this Seagate Expansion 20TB hard drive. The amount of storage space is incredible. I’m big into photography so I like having multiple backup drives so I can be assured I won’t somehow loose years and years of images. This drive currently has 10 years worth of large RAW files stored on it and it’s not even half full. And keep in mind I have a LOT of photos from those 10 years. Keeping in mind that this is a spinning USB 3.0 drive and not an SSD, the speed of the drive is much better than I expected. I’m using it as a back up drive so I don’t need it to have blazing SSD speeds. Besides, it’s always a good idea to have important files backed up onto at least one physical hard drive. I’ve also been pleasantly surprised that it is relatively quiet. It’s not completely noiseless, but compared to other similar drives I have it is much quieter. It is a simple design that is meant to be used on a desk or somewhere it won’t be moved around a lot. It’s just a simple black plastic housing that doesn’t feel like it would last long being bounced around. So as long as you plan to set it up and leave it in place it should last a long time. Overall I’m pleased with it and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great capacity to start your data horde.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20TB of mass storage for all the things you want to hang on to but don't need to access daily. Well just shy of 20TB in reality, but I'll not bicker over that, it's how storage has been advertised since the beginning. Close enough. There's really no special sauce here, it's a Hard Disk Drive, in an enclosure, with an USB 3.0 interface and it's own power adaptor. Use it for backup, a massive games library of older games that don't rely so heavily on the speed of an SSD to get passable performance. All the photos you have ever taken in your life? Home movies? Honestly whatever you want. Speed of the drive is nothing amazing, it's an older spinning rust actual Hard Drive, not a high capacity Solid State Drive. So remember that going n, this is for mass storage, your not going to have a great time if your expecting this to be your drive for editing 4k video or something. If you have a newer router with a USB 3 port on it you can set it up as a network storage, or as I've seen people do, crack it open and just use the drive inside directly in a computer or NAS if you must. As it is however, it's a good simple solution for someone who just needs a good place to dump their files that isn't the cloud. (Someone Else's Computer.) I'm going through and backing up a lot of data to clear out storage on my computers to this drive now. Installers, game backups fro steam/gog etc. It's nice to know I have plenty of space for things.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Massive storage drive. Great for video archival.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a digital packrat. I'm constantly in the market for more digital storage for my digital media. I do a fair amount of photo and video editing, and I have terabytes worth of files that I'm constantly shuffling between devices. I'm also a gamer, and I have some massive game installs eating up hard drive space. This external drive is an absolute godsend. Up until now, my files have been backed up across a patchwork set of 1TB - 4TB external hard drives. I have one drive for video files, one drive for movies, another drive for game files, and still another drive for various documents and forms. Don't even get me started on redundant backups. I have a couple extra drives to backup absolutely critical files. But by and large, my files are a mess, and I'm constantly at risk of losing something. This drive fixes all of that. This drive is large enough that I was able to consolidate all of my files into one spot. This is now my "primary" drive, and my hodgepodge collection of smaller drives are now my "backups." Even better, I have room to spare. This drive is an absolute game-changer for me. I finally have control over my digital life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    To the reviewers that are saying bad things

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw one person say they weren’t getting full 20tb….. that’s normal lol. You always lose 10 percent of drive capacity for the file allocation table (table of contents) so that low score was unfair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Easy setup.would recommend for anyone needing more space

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    So far so good...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on sale and i wanted to replace my two 14tb hhd's because they had been filled up to red, with some 20s. so i bought two, shucked one(its a barracuda)put it in my pc and used the other for its back up. I had no issues tranferring my data to either one and they are working fine for what i needed which is just place to archive my 20 years worth of collected television shows and series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD 30tb Drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive, easy to set up and quiet. Just be sure your computer recognizes drives this large. Mine didn't so i had to put it on another desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    20TB not 20TiB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive is fine. Good for shucking. Ignore the guy saying it's only 18.6TB. Windows uses TiB (Tebibytes) instead of TB (Terabytes) but has always shown TB. This is why a 2TB drive shows 1.8TB and a 20TB drive shows 18TB. It's not the fault of this particular drive and will happen with ANY drive you buy. The bigger the drive, the bigger the perceived loss.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died on me after 2 weeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 20TB model at a really good price. However it just died after I had copied a lot of data to it. Lasted 2 weeks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of garbage from Seagate.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failing right out of the brand new box. Obviously, very poor quality control at Seagate. All it does is click loudly and hard every time I try to access it. Ran S.M.A.R.T. test on it and see the read error rate going up and up and up. Avoid this 20TB Seagate drive at all costs. I now see a bunch of other reviews for this same drive mentioning the same problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived DOA what more is there to say. At least it did not loose my files.

    No, I would not recommend this to a friend