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Customer Ratings & Reviews

Your price for this item is $309.99

Customer reviews

Rating 4.4 out of 5 stars with 220 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers recognize the Expansion 20TB External Hard Drive for its substantial storage capacity and satisfactory overall performance. While some appreciate its pre-formatted ExFAT for broad compatibility, others have concerns about the drive's write speeds and connectivity limitations. The noise level is acceptable for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 220 reviews
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Awesome buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for storing media and streaming! Price for the amount of storage is good too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well with no issues. Havent unboxed it yet, but seagate makes good drives.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Need storge and easy plug and play Seagate HD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 TB is a must own. Easy upgrade option when you need more space. No hassle just plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Seagate 20TB drive was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! You can never go wrong with a Seagate 20TB drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Save Your Pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need an external hard drive, this is the one for all those pictures you have all over your computer. Plenty of room for more projects too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive works great for saving my games. I had some trouble with it at first, but the Geek Squad fixed it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great way to backup photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, arrived quickly. Worked well with both our MAC and windows.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Nice Hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large capacity hard drive. Easy to use. Easy to setup. More space than I know what to do with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Richard Solis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all products that I have purchased from Best Buy, I buy with confidence. This product is well reviewed by experts at Best Buy. I also enjoy the fact that if something goes wrong, a Best Buy tech will take care of me. This product is working great, and I will continue to purchase from Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Slow but steady

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I got was DOA. Second one is very slow to get recognized by windows. Once it does, its fine. Copy speeds are very slow as well. I knew it was going to be a slow drive, but it's for backup storage so not a big deal on speed after I finally get everything over. No noise complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    A monster!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value 20 TB! It is a bit noisy thought and that worries me.

    I would recommend this to a friend
  • Pros mentioned:
    Drive performance

    Rated 4 out of 5 stars

    Pretty good drive for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine. It works. It's fast enough for what it is. And the price was good at the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price (high) for external storage however I had issues adding to my NAS as a backup device (could be an issue with USB 3.0 but I am unsure at this time). Still usable.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Excellent Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    18.6tb usable storage , great value for the money. Nice and sturdy. Hopefully it should stay long.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Time will tell....

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me an "excellent" product is a product that lasts. Longevity is the main reason for a product like this. Only time will tell. Seagates smaller external drives seem the sturdiest built, but this big guy seems a little bit cheap. Interesting that it came with ac adapters for every region .

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Fantastic HDD!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was running low on my tree m.2 4TB SSD's but man this HDD saved me on storage but be aware your PC will take away 2TB of space from the 20TB drive for backups and the drive will say 18.1TB not and 20TB but over all seagate never fails me.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Speed

    Rated 3 out of 5 stars

    Are all large hard drives this loud?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly sounds like its shuffling through a deck of cards. Maybe 2-3 times an hour. Initial reads can take some time . I thiught my last hard drive was wearing iut due to this behavior but this new one does it too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    20 tb Seagate HD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as backup drive. I usd it fir my time machine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent value, occasionally disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for archival purposes, fast enough, but gets disconnected from time to time from my Mac computers compared to my equivalent WD drives (I know they're the same company). Wouldn't buy again, but still useful for my purposes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Drive performance

    Rated 5 out of 5 stars

    Great drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive with decent speed and reliability.

    I would recommend this to a friend
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