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Customer reviews

Rating 4.4 out of 5 stars with 232 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the storage capacity and overall performance of the Expansion 20TB External Hard Drive. Many are happy with the drive performance and compatibility, as well as the size. Some customers have noted concerns about the noise level, speed, and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 232 reviews
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Save Your Pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need an external hard drive, this is the one for all those pictures you have all over your computer. Plenty of room for more projects too.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Fantastic HDD!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was running low on my tree m.2 4TB SSD's but man this HDD saved me on storage but be aware your PC will take away 2TB of space from the 20TB drive for backups and the drive will say 18.1TB not and 20TB but over all seagate never fails me.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Need storge and easy plug and play Seagate HD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 TB is a must own. Easy upgrade option when you need more space. No hassle just plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive works great for saving my games. I had some trouble with it at first, but the Geek Squad fixed it for me.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Speed

    Rated 3 out of 5 stars

    Are all large hard drives this loud?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly sounds like its shuffling through a deck of cards. Maybe 2-3 times an hour. Initial reads can take some time . I thiught my last hard drive was wearing iut due to this behavior but this new one does it too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    20TB expansion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, was in stock and was able to walk in a pick up then plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Seagate 20TB drive was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! You can never go wrong with a Seagate 20TB drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Nice Hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large capacity hard drive. Easy to use. Easy to setup. More space than I know what to do with.

    I would recommend this to a friend
  • Pros mentioned:
    Drive performance

    Rated 4 out of 5 stars

    Pretty good drive for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine. It works. It's fast enough for what it is. And the price was good at the time.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent value, occasionally disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for archival purposes, fast enough, but gets disconnected from time to time from my Mac computers compared to my equivalent WD drives (I know they're the same company). Wouldn't buy again, but still useful for my purposes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great way to backup photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, arrived quickly. Worked well with both our MAC and windows.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Slow but steady

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I got was DOA. Second one is very slow to get recognized by windows. Once it does, its fine. Copy speeds are very slow as well. I knew it was going to be a slow drive, but it's for backup storage so not a big deal on speed after I finally get everything over. No noise complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    A monster!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value 20 TB! It is a bit noisy thought and that worries me.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Excellent Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    18.6tb usable storage , great value for the money. Nice and sturdy. Hopefully it should stay long.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a lot of storage, holds everything I need.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Time will tell....

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me an "excellent" product is a product that lasts. Longevity is the main reason for a product like this. Only time will tell. Seagates smaller external drives seem the sturdiest built, but this big guy seems a little bit cheap. Interesting that it came with ac adapters for every region .

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    20 T hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the ever growing file size of digital photos, this is fantastic for backing up all of these large files. I've been using Seagate hard drives for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Extra storage hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product so storing a lot of memory if you the kind of person need more memory for gaming or other applications.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price (high) for external storage however I had issues adding to my NAS as a backup device (could be an issue with USB 3.0 but I am unsure at this time). Still usable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works great with my gaming system, easy to use

    I would recommend this to a friend
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