Customer Ratings & Reviews
- Model:
- AA.05.14.05.0001
- |
- SKU:
- 6583822
Customer reviews
Rating 4.6 out of 5 stars with 242 reviews
(242 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the E2 Pro Electric Scooter's overall performance, particularly its speed and smooth ride quality. Many appreciate its portability, excellent battery life, and the stylish lights. The scooter's weight is a concern for some users, as they find it challenging to carry.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Nice scooter, wish it was cheaper.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter is good, the handling is pretty good. Take off is very good and it does go a little faster than advertised The cons Battery isn't good at all when riding sport mode. Way more expensive than others for what you get.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hey Toeknee - thank you for your comments and recommendations. Yes, we do make best in class quality and are currently the # 1 manufacture in the world. But what we do not make are 'cheap' scooters. The reason why is because one of our top priorities is your safety and we have found that if you put cheap parts in a vehicle going 15 MPH or more, well, that may put your safety at risk.
There are promotions every once in a while... hopefully we can connect again during one of those periods and earn 5 stars from you!
- Pros mentioned:Battery life, Ride quality, Speed
Rated 5 out of 5 stars
Smooth Ride, Great Range, and Very Reliable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Segway - E2 Pro Electric Scooter w/21.7 Miles Max Operating Range & 18.6 MPH Max Speed - Black, and I’m very happy with it. The ride is smooth and stable, and it feels very solid and well-built. The battery life is excellent — the 21.7-mile range is perfect for commuting or running errands without worrying about constantly recharging. It reaches up to 18.6 mph, which is fast enough to get around quickly while still feeling safe and controlled. It’s easy to fold, convenient to store, and the design looks sleek and modern. Overall, it’s a great value for the price. I highly recommend it!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Caren,
Thank you for your 5‑star review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear you’re very happy with your purchase and that the scooter’s smooth ride, reliable battery life, and sleek design exceeded your expectations. It’s wonderful to know the E2 Pro is proving to be both convenient and dependable for commuting and errands.
Your recommendation means a lot to us, and we’re glad the scooter is delivering the quality and value you were looking for.
If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item broke in less than a year. Bestbuy doesnt honor it and up until this time, stil having issues with the warranty through Segway itself
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your feedback on the Segway E2 Pro Electric Scooter. We’re very sorry to hear about the issues you’ve experienced with your product and the challenges you’ve faced with the warranty process. Your satisfaction is important to us, and we want to make this right.
Please contact our Segway Customer Support team directly at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to assist you further and work toward a resolution.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Lasted 3 weeks before needing fixed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son had it for 3 weeks and the front wheel doesn't stay aligned to the handle bars. So, he can't turn right or it sticks in that position. Brought it home between semesters and have made 2 trips to the hardware store to find the correct size screws to fix it. There is a bolt completely missing and the other one holding the handlebars on was hanging on by a thread. Just disappointing that it only lasted 3 weeks prior to needing fixed; plus he had to arrange to get it home for us to fix it. Not ideal. Would not buy again and would go with a different brand.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jayme - Yes, from time to time (depending on usage and riding behaviors), routine maintenance and adjustments will need to be made. But let's chat and see how Segway can help! https://service.segway.com/us-en/
Rated 2 out of 5 stars
Unscootable!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is already giving us problems. The steering column is difficult to turn. This causes the unit to be inoperable. My son is totally disappointed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi TimothyG - let's chat! I am sure that we can come up with a good solution... https://service.segway.com/us-en/
Rated 1 out of 5 stars
Didn't Last 6 Months - Awful Brand & Cust. Service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this scooter for 6 months and it officially died out of nowhere, and will no longer turn on. Segway's customer service is even worse, as they refuse to help you, send you random parts with no guidance or instruction on how to install them, and now they're not replying to any of my communications. An absolute waste of money and time - will never buy again.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi KatieK - sounds like we should chat... sorry that you had these problems! Please reach out at your convenience... https://service.segway.com/us-en/
Rated 1 out of 5 stars
Need to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back to the store to return this item as I had worked hard for the money, but then I needed the money to pay for something else. I went back to the store and since it was day 15, they did not allow me to return the product was good, but I had other priorities and now I’m down $500.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi PrinceG - sounds like the product worked great, but you had a challenge with Best Buy's return policy. We would appreciate a review on the product vs. the return policy if possible... but completely respect your frustration. Hopefully the Best Buy team can help you get this straightened out soon!!
Rated 1 out of 5 stars
The rear tire is flat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear tire is flat. I bought this scooter on June 23rd, and I've noticed, two months after starting to use it, that the rear tire is deflating. I added air today, and after two hours, it's gone.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Andresp - yes, just like a car, bike, truck, motorcycle, there are times where tires may become flat... it is always disappointing when this occurs. But let's chat and find a way to get you back up and running! https://service.segway.com/us-en/
Rated 2 out of 5 stars
It’s a no for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a no for me. The scooter did not want to go up any kind of hill. I know I am a heavy set guy but this is ridiculous. It also did not want to go no more than 10mph
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware if ordering online!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review the product because I bought online and had it shipped. They used roadie and it was never delivered to my house. The picture the roadie person left was an entirely different house. Beware of ordering this online from Best Buy when they outsource their shipping to roadie…was unable to get a refund told me to file a police report nothing they can do. I would NOT order anything expensive again from Best Buy online!
I would recommend this to a friendRated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great for the return but the hand throttle was defective.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi VictorW - thank you for our review and sorry you had to return the E2 Pro. Thank you for the customer service 'call out'! Please reach out and let's figure out a plan with the throttle... https://service.segway.com/us-en/
Rated 1 out of 5 stars
Did not last a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not built to last. Broke after a month of use. Only used the unit 5 times before it stopped working.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jenn - sounds like we need to chat! Please reach out here and let's work together on a solution... https://service.segway.com/us-en/
Rated 1 out of 5 stars
$600 for one week use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this scooter and it broke after using it for one week. You’d think you can expect more from such an expensive piece.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
Rated 1 out of 5 stars
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new and stopped working after 11 days. Customer service for Segway was very frustrating.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi BreezeF - thank you for your comment! Please reach out to our team here and let's find a solution https://service.segway.com/us-en/
Rated 1 out of 5 stars
Stopped working after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Can't power on the scooter
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re very sorry to hear that your scooter stopped working after only two months and that it won’t power on. That’s certainly not the experience we want for our riders, and we understand how frustrating this must be.
We recommend checking the following basic steps first:
Ensure the charger and charging port are functioning properly.
Try a different outlet to confirm power supply.
Check if the scooter shows any indicator lights when charging.
If these steps don’t resolve the issue, please contact our Segway Customer Support team directly at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to assist with troubleshooting and warranty service if needed.
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scooter battery doesnt last long. It kast for 30 minutes
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.
- Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, kids love it! Nice speed and distance for the price
I would recommend this to a friend - Pros mentioned:Ride quality
Rated 4 out of 5 stars
Nice scooter for getting around on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I needed, it’s reliable seems to be well built only down fall is no suspension
I would recommend this to a friend Rated 5 out of 5 stars
Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this scooter for my 15 year old and it’s perfect. It’s very easy to operate.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Morgan,
Thank you for your review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear that it’s been a perfect fit for your 15‑year‑old and that you find it very easy to operate. Your feedback means a lot to us, and we’re glad the scooter is bringing convenience and enjoyment to your family.
If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Scooting For Segway
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This scooter brand is on point, but it only lasted for 300 miles before a tire went flat and then I had to just get rid of it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Chronick17 - we appreciate your review and glad you enjoy the E2 Pro!