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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $599.99

Customer reviews

Rating 4.5 out of 5 stars with 174 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers enjoy the E2 Pro Electric Scooter for its speed, overall performance, and smooth ride quality. The scooter is also praised for its portability, excellent battery life, and lights. However, some customers have noted that the scooter can be heavy to carry.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 174 reviews
  • Rated 5 out of 5 stars

    Best value for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second e-scooter, first was Xiaomi, now this one, I like that it has built in Apple Find My, and app feels better as well, it has a lot of torque

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alright no the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the scooter is slow and can’t make it up hills. I way 170 and it slows down way to much like 4-5 mph

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, Thank you so much for sharing your experience with us. The E2 Pro has a climbing slope of 18%. We do have eKickScooters with higher climbing slopes. Feel free to check them out at store.segway.com. Happy riding!

  • Rated 5 out of 5 stars

    GRAB

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the distance was larger but overall a great choice, especially when its 200$ off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great thing, all recommendations!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Aleksa, We're so glad to hear that you're enjoying your E2 Pro. It's a really fun ride and has incredible features. Keep on adventuring!

  • Rated 5 out of 5 stars

    Best scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved this scotter we could go to the grocery school park and have fun

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Francisco, we’re so happy to hear that you love our product! Quality is always our top concern, and we’re glad we met your expectations.

  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this scooter! The quality is great and it will scoot scoot!!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Diana. It makes us so happy to know that you're satisfied with our product’s quality! Thank you for your support!

  • Rated 5 out of 5 stars

    Review of Segway - Ninebot E2 Pro Electric Scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect! it is durable and easy to maneuver. the price is right.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Marvin, we’re so happy to hear that you enjoyed your purchase! Don’t forget to check out our latest products—we’d love to serve you again!

  • Rated 5 out of 5 stars

    Fun scoot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun! Great quality and reliable! Great value! Highly recommend this e scooter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly has changed my life. An excellent starter scooter for anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great item No service after sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great e scooter However less than a year in I get an error message and dealing w Segway customer service is a nightmare… I live in a populated city and they want me to drive 2 hours away… disappointing

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support.

  • Rated 5 out of 5 stars

    Electric scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. All informations described are true. Excellent

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice scooter, wish it was cheaper.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter is good, the handling is pretty good. Take off is very good and it does go a little faster than advertised The cons Battery isn't good at all when riding sport mode. Way more expensive than others for what you get.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hey Toeknee - thank you for your comments and recommendations. Yes, we do make best in class quality and are currently the # 1 manufacture in the world. But what we do not make are 'cheap' scooters. The reason why is because one of our top priorities is your safety and we have found that if you put cheap parts in a vehicle going 15 MPH or more, well, that may put your safety at risk.

      There are promotions every once in a while... hopefully we can connect again during one of those periods and earn 5 stars from you!

  • Rated 5 out of 5 stars

    Great product, kids loved it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! This is the best gift to the kids we could think of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful. Has location tracing. With 200$ discount. It’s really worth it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 8 months and service is impossible to find

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid $400 for an e2 Pro that that we purchased from Best Buy in December 2024. It lasted eight months before it locked up - brakes, throttle, steering, etc. It is dead weight. Service centers are so rare that they may as well not have any. Best Buy wont service them unless you purchase a service plan within 60 days of purchase, a fact that conceal at the time of purchase. Buying this unreliable junk was a mistake and buying from Best Buy was a colossal mistake.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi WorstBuy - let's connect! I am confident we can find a solution together...  https://service.segway.com/us-en/

  • Rated 5 out of 5 stars

    Great Scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my 11 year old Grandson, who loves it!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unscootable!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is already giving us problems. The steering column is difficult to turn. This causes the unit to be inoperable. My son is totally disappointed.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi TimothyG - let's chat! I am sure that we can come up with a good solution... https://service.segway.com/us-en/

  • Rated 1 out of 5 stars

    Lasted 3 weeks before needing fixed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had it for 3 weeks and the front wheel doesn't stay aligned to the handle bars. So, he can't turn right or it sticks in that position. Brought it home between semesters and have made 2 trips to the hardware store to find the correct size screws to fix it. There is a bolt completely missing and the other one holding the handlebars on was hanging on by a thread. Just disappointing that it only lasted 3 weeks prior to needing fixed; plus he had to arrange to get it home for us to fix it. Not ideal. Would not buy again and would go with a different brand.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Jayme - Yes, from time to time (depending on usage and riding behaviors), routine maintenance and adjustments will need to be made. But let's chat and see how Segway can help!  https://service.segway.com/us-en/

  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great for the return but the hand throttle was defective.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi VictorW - thank you for our review and sorry you had to return the E2 Pro. Thank you for the customer service 'call out'! Please reach out and let's figure out a plan with the throttle...  https://service.segway.com/us-en/

  • Rated 1 out of 5 stars

    Didn't Last 6 Months - Awful Brand & Cust. Service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't even had this scooter for 6 months and it officially died out of nowhere, and will no longer turn on. Segway's customer service is even worse, as they refuse to help you, send you random parts with no guidance or instruction on how to install them, and now they're not replying to any of my communications. An absolute waste of money and time - will never buy again.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi KatieK - sounds like we should chat... sorry that you had these problems! Please reach out at your convenience...  https://service.segway.com/us-en/