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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $599.99

Customer reviews

Rating 4.5 out of 5 stars with 174 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the E2 Pro Electric Scooter for its speed, overall performance, and smooth ride quality. The scooter is also praised for its portability, excellent battery life, and lights. However, some customers have noted that the scooter can be heavy to carry.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-174 of 174 reviews
  • Rated 1 out of 5 stars

    Need to return

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back to the store to return this item as I had worked hard for the money, but then I needed the money to pay for something else. I went back to the store and since it was day 15, they did not allow me to return the product was good, but I had other priorities and now I’m down $500.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi PrinceG - sounds like the product worked great, but you had a challenge with Best Buy's return policy. We would appreciate a review on the product vs. the return policy if possible... but completely respect your frustration. Hopefully the Best Buy team can help you get this straightened out soon!!

  • Rated 1 out of 5 stars

    The rear tire is flat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rear tire is flat. I bought this scooter on June 23rd, and I've noticed, two months after starting to use it, that the rear tire is deflating. I added air today, and after two hours, it's gone.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Andresp - yes, just like a car, bike, truck, motorcycle, there are times where tires may become flat... it is always disappointing when this occurs. But let's chat and find a way to get you back up and running!  https://service.segway.com/us-en/

  • Rated 1 out of 5 stars

    Did not last a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not built to last. Broke after a month of use. Only used the unit 5 times before it stopped working.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Jenn - sounds like we need to chat! Please reach out here and let's work together on a solution...  https://service.segway.com/us-en/

  • Rated 2 out of 5 stars

    It’s a no for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a no for me. The scooter did not want to go up any kind of hill. I know I am a heavy set guy but this is ridiculous. It also did not want to go no more than 10mph

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware if ordering online!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review the product because I bought online and had it shipped. They used roadie and it was never delivered to my house. The picture the roadie person left was an entirely different house. Beware of ordering this online from Best Buy when they outsource their shipping to roadie…was unable to get a refund told me to file a police report nothing they can do. I would NOT order anything expensive again from Best Buy online!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    $600 for one week use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this scooter and it broke after using it for one week. You’d think you can expect more from such an expensive piece.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.

  • Rated 1 out of 5 stars

    Stopped working after 2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 months. Can't power on the scooter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scooter battery doesnt last long. It kast for 30 minutes

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, We're sorry to hear about your experience on the E2 Pro. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: technicalsupport@segway.com Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought brand new and stopped working after 11 days. Customer service for Segway was very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi BreezeF - thank you for your comment! Please reach out to our team here and let's find a solution https://service.segway.com/us-en/

  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Great scooter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, kids love it! Nice speed and distance for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scooting For Segway

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter brand is on point, but it only lasted for 300 miles before a tire went flat and then I had to just get rid of it.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Chronick17 - we appreciate your review and glad you enjoy the E2 Pro!

  • Rated 5 out of 5 stars

    Highly Recommended for the Older Adult Too!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Segway Scooter for my 67 year old husband because he has arthritis and needs to get outside to enjoy himself, and he is more apt to do that if he doesn't have to walk long distances. The Scooter has a app for your phone that helps to discern speed, distance and other important data. The scooter is more fun and works better than we imagined. A great purchase that I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality

    Rated 4 out of 5 stars

    Nice scooter for getting around on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s exactly what I needed, it’s reliable seems to be well built only down fall is no suspension

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Scooter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so simple and easy to use. Easy to put together

    I would recommend this to a friend