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Customer Ratings & Reviews

Your price for this item is $2,199.99

Customer reviews

Rating 3.9 out of 5 stars with 37 reviews

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81%
would recommend
to a friend
Page 1 Showing 1-20 of 37 reviews
  • Rated 5 out of 5 stars

    Joyride!!!!

    Posted .

    Joyride!!! The Segway eMoped C80 is an amazing joyride in every sense of the word. The C80 is a manual and electric scooter which can be used for your daily short distance commute or just to have fun and let me tell you this thing is fun and really cool, it has tons of really cool features built-in ranging from how you start the C80 to multi-level anti-theft features. So, lets into what the C80 has to offer and what are the pros and cons on this eMoped. Delivery and Unboxing- So, being a specialty item, this is only available online but it gets delivered rather quickly. The eMoped comes delivered in a very secure aluminum frame box, so you can rest assured it will arrive in good shape. The frame requires you to unscrew a couple of bolts and you are pretty much ready to go. The eMoped comes with two rearview mirrors, a couple of wrenches, a pretty big charging brick and cables, two NFC key cards and two actual keys in case your battery completely dies and you need to access the battery compartment. Setup and Smart Connectivity- Out of the box the eMoped comes pretty much ready to go, you do have to install the two rear view mirrors and charge up the scooter. At this point you can pretty much just use the NFC card to start up the moped and take it for a spin, but to take advantage of the full functionality of this product I would highly recommend that you download the Segway-Ninebot app. Features- Speed, Range and Specs - The Segway eMoped has a top speed of 20 mph and a range of 52 miles on a full charge. The eMoped also can be used as a regular bicycle using the attached pedals. The eMoped weighs about 121 lbs. and measures in at about 63 inches in length X 29 inches in width X and 41 inches in height. The maximum weight capacity of the eMoped is about 220 lbs. Braking - The eMoped employs a dual braking system. The front wheel has a disc and the rear has a drum braking system to ensure safety and to provide good stopping power. The eMoped’s braking system also has regenerative anti-lock brakes. The regenerative feature on the brake’s recoups energy to the battery from the brakes to allow you go further. Additional features - The eMoped has a USB port and hook on the front of the scooter to charge your phone and hang something if need be. Headlights – The eMoped has a really cool looking LED halo headlight. The headlight consists of an inner and outer ring lights and has an ambient light sensor. The sensor automatically adjusts the brightness based on the environment. Dashboard – The eMoped has a cool mini dashboard, which allows you to start your eMoped with the NFC cards, and provides you with pertinent information such as you speed, battery life and your connection to our phone. Shock absorber- The eMoped has a two-stage shock absorber system, which actually provides a surprisingly smooth ride. Airlock System – Now if you don’t want to carry the keycards with you, all you have to do is enable the airlock option through the Segway app. The airlock option allows the eMoped to identify its own with the phone instead of the NFC cards. Auto-cruise option- The autocruise option on the eMoped works just the cruise option in your vehicle. Once you reach your desired speed, activate the cruise option and enjoy the ride. Two buttons – Segway has made this eMoped extremely easy and simple to use. All the options and features on this eMoped can be managed with just two buttons. Smart seat system- The smart seat system ensures that the eMoped does not turn on accidently. The smart seat system has to detect the rider is properly seated and the kick stand is up, only then the eMoped will become operational. Smart Connectivity and the Segway App- Even though the eMoped is pretty much ready to use out of the box, the majority of the options only work with the Segway app, such as auto-lock, auto-cruise, air lock and the anti-theft notifications. Some people may find to be a burdensome task, but it’s really not. Segway has made this eMoped user friendly. Once you download the app, turn the scooter on and pair it with your phone and take advantage of all the features your eMoped has to offer. Anti-theft- The anti-theft system on this eMoped are just amazing. Segway has done everything possible to ensure that your eMoped remains yours. So, lets go over the anti-theft features on the Segway eMoped C80. First of all, the eMoped has an auto-lock feature. The auto-lock option is customizable and locks the eMoped after the rider has left and if the eMoped is tampered or moved the eMoped will notify the owner of the scooter of the activity, locks the wheels, and an audible alarm is triggered. The scooter also has built in GPS system allowing you to monitor where your eMoped is at all times. Segway, in my opinion has gone to great length to ensure the safety and security the C80. Now I personally tested out the system and it worked flawlessly every time I tried to move the scooter once it was locked. The scooters wheels locked up, and audible and visual alarm went off and I received a notification on my phone. PROS and CONS- Pro- Anti-theft features Smooth ride Regenerative braking / dual braking system Solid build quality Range and Speed Easy to use Cons- There was only one thing on this scooter that I was not a big fan of and that was the placement of the pedals. The placement of the pedals and the way you are seated makes pedaling the eMoped a bit awkward. I understand that this is an Electric scooter and should be used as such, but if you wanted to use the scooter as a bicycle, it’s not very comfortable. Conclusion - Overall, Segway has been producing amazing products and again they have done an amazing job with the eMoped C80. The eMoped is amazing, convenient and fun to ride around or if you need to make a quick run to the grocery store for something. My experience has been awesome and I truly love my new Segway eMoped C80. I would highly recommend anyone in the market for an electric bike to definitely check out the C80.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hmirza ... wow, just wow! Thank you for the 5-stars. And, thank you so much for this very detailed and awesome review. You have captured the true excitement of this product. And I completely agree with you. The C80 is super fun to ride and really really cool. When we design our products, we aim to deliver what we internally call the "Segway Smile". I am so very happy that you have this. Here's to more great rides on your C80.

  • Rated 4 out of 5 stars

    Great City, Campus or Neighborhood Travel Option

    Posted .

    Recommendation. I think this is an extremely cool product that is loaded with advanced tech. When I was young, I could have only dreamed for my ride to have all the features included on this E-bike. I think it is a great mobility option for any college student, last mile commuter, or anyone that wants to have a good time riding around the neighborhood. I plan to buy another one for my daughter when she goes to college. All that being said, I highly recommend buying this E-bike. Below is my detailed review. Segway is starting 2021 off on the right foot, with this fun and interesting E-Moped C80, class 2, E-bike. It looks, feels, and is almost as fast as a 49cc gas Moped. Without being a Moped. I live in Maryland, so I can ride this E-bike anywhere I can ride a pedal bike. Moreover, I do not have to title, register or insure it, as I would with an actual gas powered Moped. (Md. Trans Code § 11-117.1) Which brings me to my biggest gripe. Segway could have saved me hours of research by calling it a class 2 E-bike instead of a E-Moped. Delivery and Unboxing. The E-Bike was delivered to me via freight, right into my garage. It was well packaged in an aluminum frame with a cardboard shell. Inside the shell, it was fully assembled except for the rearview mirrors. The whole unboxing experience was simple as long as I had a 10mm socket, safety gloves and a helper. I think it took me and my daughter about 20 minutes to unbox it. App and Setup. The Segway app synced with the E-bike in seconds and was easy to use. In order to set up the E-bike I had to create a Segway account and follow the guided tutorial. After that, I was ready for my first ride. However, before starting my first ride I decided to see what the APP can do for me. Within the app, I could see the current GPS location, battery charge status, travel range and distance traveled. I was also able to control and turn on / off the bike features, such as the alarm, power assist, auto cruise, auto lock, kickstand and seat detection. The one thing I was not able to do is turn off the cartoony sounds that the E-bike makes. Performance and First Ride. If you have ever ridden on an E-scooter or pedal bike you will feel at home using the Segway C80. I am 6 ft / 205 lbs., and I was able to easily balance and comfortably fit on the E-bike. I gave the throttle a half turn, and the E-bike easily propelled me forward and put a giant smile on my face. On flat or down sloped land, the E-bike quickly reached its advertised speeds of 20 Mph (32 kph). However, on an uphill or slight incline it struggled to keep a consistent pace. Frequently, it would climb to a speed of 20 Mph and drop back down to 11 Mph (20 Kph) on the slightest incline. Also, I learned that it does not like any terrain other than concrete and asphalt. So, make sure you stay off grass. As for braking, it performed well. There is a hydraulic brake and beefy rotor in the front and a cable brake in the back. While going full speed I was able to come to a complete stop in about 5 feet. Without going over the handlebars. Battery and Charging The E-bike included a charging brick with heavy duty cables. It plugged in a standard outlet and charged the battery in about 3 hours. With my first full charge, I rode 10 miles and the battery still had 84% remaining. After 19 miles the E-bike had 69% left. One charging feature I liked was having the ability to remove the battery and charge it by itself. Or I could charge with the port located above the brake light. Smart Features and Quirks To turn the bike on and off I had to use the NFC key cards. I thought this was a great idea, until I kept misplacing the card. There is also a feature to have it turn on when my phone is detected. But it only worked if I left the bike on. The alarm worked great. When the bike was turned off, it would detect any movement, lock the wheels and make an audible alarm. The power assist / Cruise control feature worked great. With a push of the green button the bike would maintain the speed I was riding at. The pedals are just a novelty item for e-bike compliance. I was able to use them to propel the e-bike forward, however, they do not provide any useful propelling force. The speedometer has a large display, so you always know how fast you are going and how much charge you have left. Unfortunately, it only displays Metric (kilometers.) There is a setting in the app to display Imperial (MPH) however, it only changes the setting in the app and not on the bike. The seat detection feature works great. But if you are a lighter person you may want to turn it off. My daughter is 110lbs and whenever she hit a bump the seat would frequently register her as not being on the bike. There is a hook under the steering wheel for shopping bags and a shelf on the back, that you can potentially attach a basket or small milk crate to. Other than that, there is no other storage. It would have been nice to have a space on the bike to at least be able to store the charging brick. Otherwise, Like I said in the beginning. This is a cool and fun City, Campus or Neighborhood Travel Option

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Buckbabes,

      Thank you for this fantastic review. We appreciate your feed back and we can’t thank you enough for all the information for others to read if they have any questions or doubts about this unit.

      Thank you once again and we are happy you are enjoying your new ride.

  • Rated 5 out of 5 stars

    Such an enjoyable ride!

    Posted .

    I will be perfectly honest, I wasn’t sure how much I would enjoy the Segway-Ninebot C80 eMoped, but I absolutely love going out for a ride! It is such a smooth and phenomenally fun scooter! I have enjoyed riding around my town and love seeing the smiles on people’s faces when I ride past. I have received so many compliments on how cute and quiet the scooter is, so many people wanting to get one. It is a comfortable ride not only on the road but over various terrain like, gravel, dirt and grass paths. The steering is quite responsive and despite weighing more than a traditional bicycle it is not too heavy to handle and navigate. When FedEx delivered this scooter to my house, the driver was so excited about it. I will say unboxing was a bit of a chore as there weren’t instructions on how to disassemble the behemoth of a frame around the ebike. I will include a picture of the instructions Segway was kind enough to email to me. Once out of the package, I initially had a difficult time getting the key to open the “trunk” under the seat to access the battery, which is required before your first use. Using the key is a bit easier now, but it is not required since the “trunk” (located under the seat) can be electronically opened. After charging the battery, it was time for set-up. Scanning the app and following the instructions, I was stalled at the activate device screen - a required step to take full advantage of the app and the C80’s full feature such as Anti Theft, GPS tracking, the Airlock feature (which lets you use your phone via Bluetooth to power on and off the bike without an NFC card) After some online chatting with tech support, and actually receiving a phone call directly from Segway, it was determined that there was a bug in the iOS app. The Segway-Ninebot team went above and beyond to address the bug in the app and we were ready to ride at full speed! (Without activation the c80 is governed to around 6mph for safety but once activating it through the app the max speed is unlocked and allows travel up to 20mph.) Off I went at 32, what I thought was MPH but the speed display is set to Kilometers per hour. After a quick swap in the app from Metric to imperial/USA the c80 was now set to go in MPH. I have absolutely enjoyed riding the Segway c80 ebike!! The smoothness of acceleration, ease of breaking, and comfortable overall ride make me excited to go out for a fun relaxing ride. My husband enjoys the c80 so much he also wants one! Charging is so easy with an accessible external plug under the back package rack, making it easy to top off the battery for the next adventure! The battery is also directly accessible under the seat or can also be removed for charging as well. The anti-theft feature is a great and useful feature. If someone tries to move the scooter after it has been turned off, the alarm sounds and the wheels lock and a message is sent to your phone via the app. Tracking your ride after you are finished riding or locating the scooter through the app are useful features. The app also works great to see the battery status and range of the scooter. The C80 eMoped is a class 2 electric bike. In my area that means no registration, tag or insurance is required and the vehicle can be operated wherever bicycles are permitted (bike lanes, trails, rec paths and sidewalks). Be sure to check local regulations before heading out on your c80 adventures. Wearing a helmet is always recommended. The Segway c80 is quite the enjoyable ride and I thoroughly enjoy it. I would also like to commend Segway for their excellent support in working out the few hiccups, they were very quick to communicate and address the issues and provided a fast fix that had me riding - at top speed - in no time!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      CAPNDigital,

      Thank you, thank you, thank you for this amazing review. We truly appreciate your feed back and we are happy to hear that you and your husband are enjoying your new ride.

      Thank you once again.

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Big dud

    |
    Posted .
    Owned for 3 weeks when reviewed.

    What a nightmare. Shipping is a joke. The scooter was hanging out of the bottom of its crate upon delivery. One tire was literally dragging on the ground through the bottom and the scooter was teetering on the verge of completely falling out. The crate was mangled around the scooter requiring me to use a grinder with cutoff wheels to free it. The scooter itself is underwhelming for the price point. Seems cheap, battery doesn’t seem to hold a charge if you park it for the week. Left it at 96% on a Friday and it was at $58% the following Wednesday. My biggest issue is the range that is not being accurately advertised. It will go up to 53 kilometers, NOT 53 miles. When you update the settings to be in miles instead of kilometers, the new range is 33 miles on a full charge. Segway told me to try riding it (in the summer in Arizona) until I drained the battery and then recharge it to see what the range would be at that point. I’m not going to sit on a scooter for a 33 mile ride and be their test dummy while it’s 117 degrees outside. If the range was off from what was advertised by a few miles, that would be one thing but this is off by 20 full miles. Keep in mind that this will arrive with flat tires and a dead battery and be preset to kilometers. After you fight to free it from the crate, there’s still much work to be done. I will say that there are a few features on the app that are neat but the value should really be in the product, not the app.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Mitch,

      We appreciate any feedback, so thank you for taking the time to leave your comments. We are sorry your experience hasn’t been the best, we are confident as you ride the C80 more, you will love it.

      With regards to shipping, we’ll make sure to share your comments with the shipping carrier. We understand the crate can be a bit cumbersome to open, however it is there to protect the product from any potential damages during shipping.

      On our site, we quote a range of 47-52.9 miles, with the following understanding:

      * Typical Range: tested while riding under full power, 165.3 lbs) load, 77°F, 60% of max. speed on average on pavement.

      *Some of the factors that affect range include: speed, number of starts and stops, ambient temperature, etc.

      This simply means, speed, how much weight is on the unit, what the temperature is, the riding surface, etc, play a factor in how much range a user can get. Please also keep in mind, like with any battery, it takes a couple full charges and discharges to realize the full potential. We are very confident with the ranges that we quote.

      Lastly, appreciate the kind words on the app, we’re constantly looking to innovate and improve, and one of the great features on the app is, you can easily toggle back and forth from MPH to Kilometers and visa versa.

      If you have any further questions, we are happy to help at technicalsupport@segway.com. Please do not hesitate to reach out to us.

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent comfortable cruiser

    Posted .

    I ordered and received within a couple weeks. Well packaged and somewhat easy to remove from box/frame. Excellent emoped/ebike. At this point absolutely no issues. Works as I expected after watching a few reviews on youtube. I broke my arm and shoulder on a regular street scooter(125cc) because someone pulled out in front of me at the last second. I decided to buy an ebike and do my best to stay off the roads and stick to bike lanes/bike paths and sidewalks. This little ebike is perfect for that, and now I don't have to pay for registration every couple years... and I don't smell like gas/exhaust after joyriding for a few hours. I'd say the only thing I need to do is have my feet on the pedals at times and 'fake' pedal so people don't think I'm riding a scooter on the bike path but so far have only had maybe one or 2 dirty looks. As far as speed it's pretty ideal and is fast enough for bike path/cruising.. of course hitting 25mph or maybe 30mph would be great but I'm sure that would likely declassify it's e-bike status legally... that being said I'll be watching forums for potential unlocking of speed. Unnecessary really though. The only thing it could use is a bit more power for light hill climbing, on the flats it's great but once you hit a decent hill climb it really slows down. This may be limitation of the electric motor though. Range is fantastic, I'd say a solid 40 miles is realistic with mixed terrain.. the advertised 52miles is likely in a best case scenario. I'm 175lb's and 6' tall. The ride is very smooth. People complaining about storage.. I just zip tied a $5 basked I bought on the c80 and now can haul groceries or whatever in it. The app works fine although like someone mentioned the ebike itself still displays KPH. The headlights/other lights on the C80 are perfect, they are light detecting and come on without even doing anything and go off automatically as well. I got mine on sale at Best Buy for 1,699.00 , very much worth the price! Excellent overall

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      We are humbled by your response, thank you for giving the C80 a very detailed feedback!, We also are happy you have shared your experience with it!. We will continue to provide the highest quality we can on our upcoming models! Safe cruising!

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Segway-Ninebot C80

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I just got the best early Fathers Day gift EVER and my inner child is delighted! I'll be perfectly honest, I wasn’t sure how much I would enjoy this Segway-Ninebot C80 eMoped, but I'm absolutely loving it! It is such a smooth and phenomenally fun scooter fornthe summer! I have enjoyed riding around my town today and love seeing the smiles on people’s faces when I ride past. I have received so many compliments on how cool and quiet the scooter is, so many people wanting to get one! Thank you.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Since you're riding the cool scooter, you must be cooler than the eMoped! Thank you for choosing our product. We're glad your gift has made your day.

  • Rated 5 out of 5 stars

    perfect!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    perfect! excellent delivery very easy to use very easy instruction

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for this feedback Yola!, we love the C80 moped series too!!

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Mixed Review - Great Item, Needs Some Improvements

    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is a mixed review - I very much want to give it 5 stars, as it's fantastic, but there are some things holding it back. I'm also going to mention my Best Buy experience, but that is not factored into the rating, as I'm rating the item itself here. Let's start with the good: This electric moped is a blast to ride. I was a little worries that 20 mph would be too slow, especially based on other reviews/comments I've seen, but it feels really nice to ride, and it's quite zippy. If you're looking to ride in the streets and keep up with traffic, this is not for you. The reason I like this speed is that, as a class 2 bike, I can ride this on bike paths, trails, or anywhere a bike can go. With a faster vehicle, you need a license, city sticker, insurance, etc. (that said, get this covered under something like State Farm personnel article insurance), and you have to ride in the street. This works for my purposes. But you won't be able to keep up with traffic in the street, and it would be dangerous. I was worried that I'd get dirty looks from people in bike lanes and paths, but for me, so far so good. The trick is to be respectful; don't go full speed around people, slow down, and they won't be mad at some moped-looking thing flashing by them with their kids on a trail. Don't zoom past bikers in the bike lane. Wait for an opening, go slowly around them, and zip off. Driving like this, not only did I not have any problems or complaints, but I've gotten tons of looks and compliments. The seat is super comfortable. The most comfortable I've experienced so far on something like this. Bumps feel smooth to ride over, and over all it's such a comfortable experience. The lights are really nice and bright. These go on automatically when they need to, and really do a great job of lighting up your vicinity. You also have some colored lights around the handlebars (green when you're ready to go, orange in standby, red if there's an error, or blue in cruise control). These are just for status/effect, and brightness (3 levels) can be controlled through the app. Overall, this is a fun, comfortable, zippy, great looking ride. I wish I could leave it at this and give it 5 stars, but...on to the cons: The app sucks. It's terrible. Terribly designed, and needs more features. You have to go through all menu options to find things that should be simple to find. For example, changing speed from metric (kph) to imperial (mph). It's buried somewhere randomely. Which brings me to the next annoyance. In a US market, you actually can't change the display on the moped to imperial/mph. When you change it in the app, it only changes it for the app, to see how far you've traveled, or estimates how much further you can travel on the battery. Knowing I can only go up to 20 mph, I don't really *need* to even look at the display to see how fast I'm going, but it's basically mostly what the display shows, so would be nice if it reflected imperial. More importantly, anti-theft features, such as the GPS tracking and alarm did not work. For the alarm, it's supposed to notify your phone if the moped alarm goes off. The alarm did go off, but I never got a notification on my phone. The GPS did not work at all. I called support, and they wanted to send me some new piece and have me take apart the moped to install, which I did not want to do. Or find a dealer and do it there, and they'd reimburse me for the invoice, which I did not want to do either, having owned this for only a short time. I've seen another review here which stated that their GPS did not work either, so it's not just me. I don't know if these issues are due to the app, or the moped itself, but it's unacceptable given the price of this. (You can get a NIU moped for hardly any more money, that goes faster, looks great, and is more polished). Ultimately, I returned my moped because of this, as this is a main safety feature. Another detractor is that there is no storage. So if you want to go to the grocery store, or pick something up, there's no point, because you can't carry anything with you. (There's a little hook in front you can put a bag on, but I hardly trust it, and you couldn't put much on there.) You may be able to rig your own basket, but I'd prefer an official solution. Allegedly, according to Segway, a basket accessory will be coming out sometime in "a few months", but that remains to be seen. Slight inclines can really slow this moped down, so if you live in more hilly areas, I don't think this would be the right choice for you. I live somewhere mostly flat, so it's not a problem for me personally. Maintenance is also a concern of mine. There's brake fluid, brakes, tires...and no real idea of how to care for these, or what to do if you have a problem. This comes with a sheet with a suggested maintenance schedule, but you'd have to find a dealer that would know how to service this. If you look up Segway authorized dealers, there aren't very many of them. According to what I've read from a few people online, they took these to shops that didn't know how to service them. But that may not be true for everyone, I'm sure that depends on the place you bring it to. I wish you could turn off the noises this moped makes, or customize them. The start noise, when you open the kickstand, seat detection, etc. Some of these features can be turned off, but for example...I may want to keep seat detection on, but turn off the noise that sounds like a 90s kid's toy. After just a few rides, the front wheel started making a noise. It looked like the brakes were not aligned, or squeezing the wheel/rotor slightly to tightly, creating the noise. But again, it was too new to deal with this. Together with the other issues, I did return this, but ordered a new one hoping that I'll have better luck the second time around. Now, the experience of receiving this moped. Be prepared, especially if you live in an apartment or condo. It comes in a HUGE box, I mean even bigger than what it looks like if you check out an unboxing video on YouTube. It only barely fit through my building's back doors, and got into the freight elevator by a quarter of an inch. The moped is in a big metal frame, and then covered by a box. So, metal is what's on the bottom. You can't push this, and if you try to bring inside, it will scratch up your floors. So I recommend unboxing in a hallway, or better yet - don't bring it inside, and unbox it outdoors, assuming it was delivered when it's not raining or bad weather. I paid the delivery guy to help me bring it inside. You'll have to get rid of the box, and for the metal frame you'll need some good scissors/razor to cut some attachments, and a wrench to remove some kinds of bolts. You can use a power tool if you have the right attachment, but a good wrench worked. It did take a while to do, and once you're done, you open the metal frame and lift the moped out. Make sure you can dispose of and recycle that big metal frame, though. ________ Best Buy Experience. Because of the crazy shipping, for my return, they allowed me to bring it to the store directly to return. I didn't want to deal with figuring out packaging or shipping. However, they messed up the return (it may have been someone new, so it's understandable), but I spent about an hour there and they still couldn't completely resolve. I only wanted an even exchange. I tried to get help from customer service over the phone once I left, but you won't be able to rely on it. The online CS is some of the worst I've experienced. Long wait times (understandable due to Covid and staffing), but when I did finally get people, I was disconnected at least 5 times, and transferred endlessly. Ultimately, I went to a different location and got it resolved. Bottom line. I like this item. I thin kit's overpriced for what it offers, but it's still quite fun. There are some associated headaches and imperfections, and updates/upgrades that should happen - but, if you go in knowing these things, you'll have a blast riding this.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for your detailed feedback Gadgetula, We would love to investigate further, please reply back to an email that we sent. We will not be able to verify if we sent it to the correct email as we don't have your order details, if you are not able to receive it please reach out to us directly at technicalsupport@segway.com or call us at 1-888-523-5583 | Monday - Friday 5:30am - 5pm PST

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Mixed Review - Great Item, Needs Improvement

    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is a mixed review - I very much want to give it 5 stars, as it's fantastic, but there are some things holding it back. I'm also going to mention my Best Buy experience, but that is not factored into the rating, as I'm rating the item itself here. Let's start with the good: This electric moped is a blast to ride. I was a little worries that 20 mph would be too slow, especially based on other reviews/comments I've seen, but it feels really nice to ride, and it's quite zippy. If you're looking to ride in the streets and keep up with traffic, this is not for you. The reason I like this speed is that, as a class 2 bike, I can ride this on bike paths, trails, or anywhere a bike can go. With a faster vehicle, you need a license, city sticker, insurance, etc. (that said, get this covered under something like State Farm personnel article insurance), and you have to ride in the street. This works for my purposes. But you won't be able to keep up with traffic in the street, and it would be dangerous. I was worried that I'd get dirty looks from people in bike lanes and paths, but for me, so far so good. The trick is to be respectful; don't go full speed around people, slow down, and they won't be mad at some moped-looking thing flashing by them with their kids on a trail. Don't zoom past bikers in the bike lane. Wait for an opening, go slowly around them, and zip off. Driving like this, not only did I not have any problems or complaints, but I've gotten tons of looks and compliments. The seat is super comfortable. The most comfortable I've experienced so far on something like this. Bumps feel smooth to ride over, and over all it's such a comfortable experience. The lights are really nice and bright. These go on automatically when they need to, and really do a great job of lighting up your vicinity. You also have some colored lights around the handlebars (green when you're ready to go, orange in standby, red if there's an error, or blue in cruise control). These are just for status/effect, and brightness (3 levels) can be controlled through the app. Overall, this is a fun, comfortable, zippy, great looking ride. I wish I could leave it at this and give it 5 stars, but...on to the cons: The app sucks. It's terrible. Terribly designed, and needs more features. You have to go through all menu options to find things that should be simple to find. For example, changing speed from metric (kph) to imperial (mph). It's buried somewhere randomely. Which brings me to the next annoyance. In a US market, you actually can't change the display on the moped to imperial/mph. When you change it in the app, it only changes it for the app, to see how far you've traveled, or estimates how much further you can travel on the battery. Knowing I can only go up to 20 mph, I don't really *need* to even look at the display to see how fast I'm going, but it's basically mostly what the display shows, so would be nice if it reflected imperial. More importantly, anti-theft features, such as the GPS tracking and alarm did not work. For the alarm, it's supposed to notify your phone if the moped alarm goes off. The alarm did go off, but I never got a notification on my phone. The GPS did not work at all. I called support, and they wanted to send me some new piece and have me take apart the moped to install, which I did not want to do. Or find a dealer and do it there, and they'd reimburse me for the invoice, which I did not want to do either, having owned this for only a short time. I've seen another review here which stated that their GPS did not work either, so it's not just me. I don't know if these issues are due to the app, or the moped itself, but it's unacceptable given the price of this. (You can get a NIU moped for hardly any more money, that goes faster, looks great, and is more polished). Ultimately, I returned my moped because of this, as this is a main safety feature. Another detractor is that there is no storage. So if you want to go to the grocery store, or pick something up, there's no point, because you can't carry anything with you. (There's a little hook in front you can put a bag on, but I hardly trust it, and you couldn't put much on there.) You may be able to rig your own basket, but I'd prefer an official solution. Allegedly, according to Segway, a basket accessory will be coming out sometime in "a few months", but that remains to be seen. Slight inclines can really slow this moped down, so if you live in more hilly areas, I don't think this would be the right choice for you. I live somewhere mostly flat, so it's not a problem for me personally. Maintenance is also a concern of mine. There's brake fluid, brakes, tires...and no real idea of how to care for these, or what to do if you have a problem. This comes with a sheet with a suggested maintenance schedule, but you'd have to find a dealer that would know how to service this. If you look up Segway authorized dealers, there aren't very many of them. According to what I've read from a few people online, they took these to shops that didn't know how to service them. But that may not be true for everyone, I'm sure that depends on the place you bring it to. I wish you could turn off the noises this moped makes, or customize them. The start noise, when you open the kickstand, seat detection, etc. Some of these features can be turned off, but for example...I may want to keep seat detection on, but turn off the noise that sounds like a 90s kid's toy. After just a few rides, the front wheel started making a noise. It looked like the brakes were not aligned, or squeezing the wheel/rotor slightly to tightly, creating the noise. But again, it was too new to deal with this. Together with the other issues, I did return this, but ordered a new one hoping that I'll have better luck the second time around. Now, the experience of receiving this moped. Be prepared, especially if you live in an apartment or condo. It comes in a HUGE box, I mean even bigger than what it looks like if you check out an unboxing video on YouTube. It only barely fit through my building's back doors, and got into the freight elevator by a quarter of an inch. The moped is in a big metal frame, and then covered by a box. So, metal is what's on the bottom. You can't push this, and if you try to bring inside, it will scratch up your floors. So I recommend unboxing in a hallway, or better yet - don't bring it inside, and unbox it outdoors, assuming it was delivered when it's not raining or bad weather. I paid the delivery guy to help me bring it inside. You'll have to get rid of the box, and for the metal frame you'll need some good scissors/razor to cut some attachments, and a wrench to remove some kinds of bolts. You can use a power tool if you have the right attachment, but a good wrench worked. It did take a while to do, and once you're done, you open the metal frame and lift the moped out. Make sure you can dispose of and recycle that big metal frame, though. ________ Best Buy Experience. Because of the crazy shipping, for my return, they allowed me to bring it to the store directly to return. I didn't want to deal with figuring out packaging or shipping. However, they messed up the return (it may have been someone new, so it's understandable), but I spent about an hour there and they still couldn't completely resolve. I only wanted an even exchange. I tried to get help from customer service over the phone once I left, but you won't be able to rely on it. The online CS is some of the worst I've experienced. Long wait times (understandable due to Covid and staffing), but when I did finally get people, I was disconnected at least 5 times, and transferred endlessly. Ultimately, I went to a different location and got it resolved. Bottom line. I like this item. I thin kit's overpriced for what it offers, but it's still quite fun. There are some associated headaches and imperfections, and updates/upgrades that should happen - but, if you go in knowing these things, you'll have a blast riding this.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for your detailed feedback Gadgetula, We would love to investigate further, please reply back to an email that we sent. We will not be able to verify if we sent it to the correct email as we don't have your order details, if you are not able to receive it please reach out to us directly at technicalsupport@segway.com or call us at 1-888-523-5583 | Monday - Friday 5:30am - 5pm PST

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Tesla of eBikes.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I haven't gotten close to the 52 mi range, more like 35-40 mi at a max speed of 19mph but this is a fun product. It has many tech features that other eBikes don't and this almost justifies the price. It's well built and looks nice. The app still needs to be polished, some of it's still in Chinese and tracking seems to be off. Says I do 22mph on rides but the speedometer and Garmin say 19mph. You can change the units to imperial but some of the values still show up in metric. I have set off the alarm, but don't always get the push notification. They seem to be random. This ride is very comfortable with the dual shocks and cruise control makes it easier on long rides. My only complaint would be the grips can be a little sticky but other than that, this is a great product.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      heisingrf, We appreciate you taking the time to post a review on the C80. If you are having issues with changing so me of the setting on your app you can contact technical support at 1-888-523-5583 | Monday - Friday 5:30am - 5pm PST. Thank you for calling it the Tesla of eBikes.

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great scooter needs no lic.

    |
    Posted .
    Owned for 1 month when reviewed.

    So far pretty cool bike it’s just like a scooter comfortable seat this scooter is perfect for someone trying save gas and maybe someone that can’t get there license great transportation wish they had a basket I could add that would be great

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Rode it to the post office, around the neighborhood. Very comfortable and quiet. I installed the app, and don't have to worry about powering it on with other methods. Just sit down and go. Love that it has GPS to track riding records and track the current location of the vehicle (in case it moves without your knowledge). I will use it to do an estimated 40 minutes commute to work since I have found bike routes to avoid traffic. I just hope Segway/Bestbuy will start selling accessories like the carrying case, and guest back seat to compliment this great ride.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you Nezumizan. We are humbled by your response!. Please do not forget to wear safety gears when riding!

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Happy with my C80 Segway

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Overall I am really happy with my c80 Segway. although I wish it could go just slightly faster; I truly enjoy everything about it! It's a perfect size for me and fits almost anywhere. I use it primarily to commute to work and enjoy that I can out it in a bike rack, I save a ton of time finding parking as well as getting quicker to places I want to go to when traffic is congested! My only complain would be the app you have to download.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you Lizeth!, We are delighted to announce the re-lease of moped models that would go faster than it in the near future!.

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    THE BEST

    |
    Posted .
    Owned for 1 month when reviewed.

    I got to say that this Segway is so much fun. Bought one for my wife and one for me. I have three motorcycles and I enjoy riding the C-80 more than the motorcycles. When my wife and I ride we set our cruise control and enjoy the scenery, laugh, and enjoy each others company because you can actually talk with one another because there is no noise from the bike. Very comfortable to ride for long distances and built very well. I have not been on a hill where the Segway would not climb. This bike is well worth the money and I am soooo Glad thet we bought them!!!!!!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you and thank you! We do love our moped models and we are proud to say that these were designed based on consumer needs!. Always wear protective gears as safety is still the top priority!

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    E Bike

    |
    Posted .

    My Grandson love it it’s easy to ride lots of lights so easy to see him after dark battery life is good to get around town and back home l think it was a fantastic purchase wish it was a little cheaper

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice ride with some caveats

    Posted .

    The metal shipping crate was pretty banged up upon delivery, but the moped seemed okay. It's a really fun riding experience and fit what I was looking for (moped style electric bike). I'm using it mostly for my work commute. My one complaint is that you can't set the dashboard to display mph, it only shows kph. I've made the conversion in the app to Imperial measurement but mph only shows up in the app which is not terribly useful while using the moped! I also had trouble charging the battery via the port on the underside of the rear rack. I've only had this bike for a few days, but it's pretty sweet so far!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Glad you enjoy the eMoped! We do our best innovating our products and hope you continue having an awesome ride.

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Worked great, until today

    Posted .

    I couldn't get my NFC card to work on it and my phone was dead, so I couldn't get it to turn on that way, there being no third way to turn it on meant I had to disconnect the battery to disable the alarm and start to push it home, and while pushing it home, the front wheel lock triggered, making it even harder for me to push it. Also ended up getting stolen because I left it with a few people I thought I could trust so I can run home and grab a charger for my phone (it wasn't far, but it was apparently far enough that they managed to get away with my bike, or at least far enough away that I couldn't find them when I came back to where I left them), and because I could never get the GPS tracker to work on it, I can't track it down to get it back. Despite this, I'm still giving it 4 stars because I'm at fault for getting it stolen and for letting my phone die and not bringing a charger with me, but not having a good explanation on how the GPS tracker works, nor anywhere on the internet about how it works or how to troubleshoot it if it's not working, and not having a third way to turn on the bike, like a standard key or something, is docking you one star

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Caleb, what happened was very unfortunate. The C80 tracker works even if the unit is not turned on. We from Segway Technical support should be able to troubleshoot your unit and have these functions diagnosed. We are open daily from 5:30 AM to 5 PM PST.

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good product

    |
    Posted .
    Owned for 1 month when reviewed.

    Super good product. The Segway Emoped works well and is great for people like myself in the 13-15 year old range. In only 3 days I’ve put well over 100 miles on the moped in only a few charges. Another plus which is not mentioned is the phone charger which comes in very handy when you want to ride but your phone is not charged. It should also be known that this can fit two people for me i have people sit in the back “storage” plate.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome

    |
    Posted .
    Owned for 1 month when reviewed.

    I bought this scooter for my son and he absolutely loves it. All the features that come with it are user-friendly and makes this so much more than just any regular scooter. I would recommend it for everyone to enjoy.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for the feedback!

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Top notch

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Electric bike fan. I've had 4 electric bikes over the past 13 years. Used them daily over the past 13 years. This scooter is by far, the best I have ever used. Reliable, safe, comfortable and top notch. I did a lot or research. Couldn't be happier JMB

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      We're glad that your new scooter is the best for you! We sincerely thank you for supporting Segway.