Customer Ratings & Reviews
- Model:
- AA.05.15.01.0002
- SKU:
- 6541285
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the Max G2 Electric Kick Scooter's excellent suspension, smooth ride, and impressive range. They appreciate its reliability, build quality, and fun factor. However, some users express concerns about its weight, overheating issues, warranty limitations, and charging problems.
This summary was generated by AI based on customer reviews.
Broke in 40 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter broke with an error 40 which is an abnormal Control Board Temperature Sensor. Used this scooter for 40 days and it already broke. Now I have to send it to Segway to diagnose and to fix it. But they don’t even provide a box to ship it to California and so I would have to pay for a box to ship it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear customer, we are very sorry to hear that that are experiencing problems with your MAX G2. Our goal is to help you ASAP. Please refer to the warranty policy found at the following link: https://support.segway.com/product_files/20230809021158_Ninebot%20KickScooter-Max-G2%20Warranty%20Information.pdf. We cannot provide boxes but we will be happy to help offset this by providing a courtesy prepaid shipping label. Many of our customers have had good luck finding suitable boxes at our dealers such as Target, Best Buy, Sam's Club, etc, or at local bicycle shops.
customer service is trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased in March 6 months later it wont charge. Contacted segway and was told they would send me a part for me to repair. 4 weeks later no part. bike still doesnt work.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to hear that you are dissatisfied with your Max G2's charging issues. Please reach out to community@segway.com with your original case number and we'll do our best to get those parts to you and get you back on the road!
Unsafe - buggy software, unstable steering
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reducing the rating due to safety issues with ghost acceleration and excessive regeneration braking. Another issue is handlebars instability due to what I feel like bad angle for steering. I am retuning it as I crashed on this scooter due to those hardware/software bugs. Without these issues, this could have been the best scooter in the market.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Turned on once then never again!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through the trouble of picking this giant thing up and setting it up. I registered everything on the app, updated firmware. I left it to charge, then went i went to try to ride it, the rear wheel made a strange noise then turned off and doesnt want to turn on! Completely unacceptable.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
Too expensive not easy use and slow slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to ride have to push to 3 mph to get it to take off. Have to set up app online before it will go above 15 mph...very frustrating so i returned it also too much money for such a slow scooter
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible. Best of luck! Segway-Ninebot Customer Support
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran hot at top speed. Two weeks old and died. My last Segway never had issues for 5 years this is crap. Now I am outside USA can not get fixed.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Kenneth, we're truly sorry for any inconvenience you've experienced with the Max G2 overheating. Depending on your location, you may be able to contact a local dealer for repairs. Please contact us at technicalsupport@segway.com for assistance with this matter.
- Pros mentioned:SpeedCons mentioned:Weight
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a couple days but so far enjoying it. Great speed, easy to bold, although heavy.
I would recommend this to a friend Poor quality scooter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality and Best Buy have a stupid policy with 15 days return only instead of a one month
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this scooter does not work as you expected. Our scooters are carefully designed and engineered, and we take great measures to ensure that the scooters we send out are in great working condition. We hope that you reconsider us in the future! We will continue to strive to provide our customers with the best experience and support possible.
Best,
Segway-Ninebot Customer Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never able to get speed above 16mph using all settings. Current maximum distance approximately 33 miles per charge.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Safety issues, would not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware issues resulting in ghost acceleration and breaking. I was injured due to the acceleration issue and returned the scooter immediately.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused and we truly are very sorry you had this experience .
Battery dead in 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months the battery is dead and becomes out of order.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to technicalsupport@segway.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Segway-Ninebot Customer Support
Item availability sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-ordered the item last May but I didnt get the item until now. They keep on pushing the availability date back.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused. Can you please send an email to technicalsupport@segway.com so our internal team can provide a response to your inquiry?
- Pros mentioned:Speed, Suspension
I love this scooter it is worth every penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This super scooter has amazing range, shock absorption, and womps around at 22mph! I rode 19 miles back home from Honolulu!
I would recommend this to a friend Damaged Scooter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box and scooter were damaged like the other reviews.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
Horrible Customer Service - Avoid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun product but once you get a flat you’re screwed!
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Thank you for taking the time to write in. We appreciate your feedback. This information will be helpful. We apologize for any inconvenience this may have caused.
- Pros mentioned:Speed
Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty fast enough, long range on full charge, different settings for speed
I would recommend this to a friend - Pros mentioned:Ride quality, Speed
Scoot Scoot Fun
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the more enjoyable scooters i have ridden on! Assembly was easy as it was just the handlebars and after connecting to the Segway app i was off. I was able to get the speed to 22mph which is plenty fast but had to be unlocked in the App first. Range doesn't seem to be 43 miles but that's because I'm 190 pounds and going full speed so maybe 28 miles. Overall beautiful build quality and very happy with my new ride!
I would recommend this to a friend - Pros mentioned:Ride quality
Would Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send my first one back because the front tire was defective, the second one has held up pretty well. I take it everywhere, gym, volunteering, the whole 9 yards. It's a sturdy scooter and I'm glad I bought it. Best Buy's return policy made the exchange pretty seamless. I think it'll last a long time; so I'm happy. Plus I got it on sale for $799 which is a decent deal, at 3 bucks a gallon I' break even at 5,000 miles (less if the cost of gas goes up).
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hearing that you had a great experience makes us so happy! Feel free to recommend us to your friends and family—we’d love to welcome them too!
- Pros mentioned:Speed
Faster & excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this scooter going much faster than 22mph,I think it depends on body weight. I love it . I'm new to these and there's nothing to it. Definitely worth the buy
I would recommend this to a friend Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband is very happy with it rides it every day from old Town Maine to Bangor maine
I would recommend this to a friend