Customer Ratings & Reviews

I first got the the G2 Max as a gift back in December, it was so much fun at first! Then two weeks later, the speed couldn’t go faster than 16mph. It failed me. After that, we went to back to Best Buy for an exchange. The second model out of the box had the same issue, only this time after I set everything up, it couldn’t go over 16mph on the first day! Then, we gave it another exchange, and the third model dod the exact same thing!! It is outrageous. Avoid getting this model, you’ll never know if your local best buy received a batch of good G2 Maxes or a bunch of crappy ones. This model overall is great because of the suspension and handle bar width and everything else that makes it a revolutionary vehicle, but the firmware updates killed all the joy. Other customers too got the same issues after using it for a while. I would have recommended this scooter model if production on all of the units were more consistent. Just awful.

Excellent for commuting and sightseeing around the any city or town.

The product I chose was very good. And the people who helped me were very friendly

300 miles on the odomiter i love it need to replace turn signal but parts are available

Great scooter would definitely recommend to friends and family

My son enjoyed it, it was bigger than I expected and he enjoyed it every day

Great scooter, great price! Handles very well, I highly recommend!!

Within a couple days of owning the scooter the motor starting making knocking sounds and I discard the box it came with so I couldn't even get a refund.

The item arrived on time. But the damaged package look like opened before

Segway doesnt offer spare parts. After riding this about 450 miles, I busted the rear wheel assembly. I went to Segways website and there wasn't any replacement parts. I contacted Segway customer service and they told me they dont sell parts because the scooter is "too new". They said they would try to get me a link, to purchase the rear assembly. Every time i email them, they say they haven't heard from the warehouse. This is extremely frustrating. I believe it to be unethical to sell a scooter and not replacement parts. So beware that there are no spare parts on the market yet.

I owned the original Ninebot Max for four years and never had any issues (until someone stole it--ugh). I was concerned about replacing it with the Max G2 because I had read about overheating problems and noticed it was no longer for sale on several online websites, but I decided to take a chance given I could easily return it to Best Buy if I encountered issues. I am glad I purchased the Max G2. I live in Miami and use the scooter on a 9 mile commute mostly in the bike lane, which, given the horrible traffic here, saves me a lot of time indeed. The scooter's suspension and 22 mph sport mode are big improvements over the original Max, and I have had no overheating issues at all. The build quality of the scooter is excellent. The battery life is also an improvement. In sport mode I can travel about 25 miles at maximum speed of 20-22 mph on a single charge. The max speed of 22 mph seems available for about the first 1/3 of the battery charge. After, the maximum speed automatically drops to 20 mph, which is still pretty good. In drive mode the maximum speed is 16 miles, and I can get at least 30 miles out of a single charge. Though I am pleased with the scooter, its hill climbing ability is lacking. I also don't like the awkward way one has to change speed modes (Eco, Drive, Sport) by double clicking the on/off button. It is too dangerous to do while the scooter is moving, so one must stop to safely change modes. I also find the confirmation beep sound far too quiet, and it is needed to let you know if cruise control has engaged and if the turn signals are on or off. When the scooter is stationary, the beep sound seems plenty loud, but when moving it is not audible due to the sound of the wind, road noise or traffic. I find the brake system adequate for the speed the scooter can achieve, though the braking handle could be designed a bit better. I find that if I need to brake quickly I can only get two fingers on the handle rather than three, and I don't have enough strength in two fingers to squeeze strongly enough to stop the scooter. (Difficult to describe, but if you scoot a lot you will know what I mean.) That said, I give the scooter 5 stars given the price ($1000), build quality, battery life and improved speed. No, it isn't a performance beast, but it doesn't intend to be. Rather, it's a good, reliable, comfortable scooter that hopefully will last as long as its predecessor.

Bought mine pre-order for $799. Took out the box. Put together and plugged in. Won't cut on. Unplugged it. Won't cut on. Plugged it back in & let it charge for hours. Won't cut on. Any suggestions? (4-pin handle bar connection is plugged up properly. Took apart & put back together many times). Move it a couple inches back & forth and the red rear light blinks real fast and the rear wheel locks up like one of those "wind up and let go" toys . May see the red rear light blink a few times when its on charge (plugged in) but, stops soon after. There are NO more of these available as Best Buy or online for a replacement one. :( Waiting to call Segway when its open to see if they will send me a new one since Best Buy do not have any in stock and seems they wont have any in stock for some time. I knew something looked fishy when thy said I'd get it early (July 1st) instead of the 17th. The box was smashed on one side like it was dropped or mishandled. Very upsetting as I was really looking forward to this product for over a month.

It was ok really didn't live up to the specs that was advertised..

I bought thos scooter in April or may not sure of this year and in the beginning was great but them i did not have time to used for like a month and when I try to used ,,,the app ask for updates so try to update and that was my last time to used cause starting to get a trouble update so now is the time they can’t fix i did a lot of things and still can solve the problem so everything can be great intil you need support and they just go in circles and never fixed so after two months still they can’t figure out what is the issue

Picked up the scooter a few weeks ago and honestly, best decision ever. It’s fast, smooth, and super easy to fold and carry around. It is heavy though only downside…. Battery life’s way better than I expected — I only need to charge it like once a week with my daily rides. It handles bumps and little hills no problem, and the brakes are super solid (trust me, I’ve had to slam them a few times). Only tiny complaint is the horn is too high pitched? If you’re thinking about getting one, just do it. Totally worth it.

I have reached sagway customer support and followed the given instructions: First I have reseted the settings to factory settings and then ridden the scooter for another 6 miles. It doesn’t go any faster than 16mph in sport mode. I’m 180lb and I ride it on the flat roads of Miami. I was told that it seems like a battery capacity issue, I will try to replace it when it is available again (it shows next week) in the nearest Bestbuy store.

Hi I'm a Best Buy employee an I've had the opportunity to test out the G2 Max for the last month or so. It's by far and away the Best Scooter I've ever ridden. Its hydraulic suspension smooths out the road better than than many $1500+ scooters I've tried. Plus with self sealing tires I've never had to worry about getting a flat. (seriously you can run over a nail without getting a flat). It has plenty of power to pull my 170lbs up hills without missing a beat. The new electric horn is super loud and the blinkers are bright enough to be clearly seen across an intersection during in broad day light. I wouldn't call it a light weight scooter, but it's still compact enough to fit in the truck of my sedan. I easily get 23 Miles of real world range in the highest speed mode, which is more than enough for several commutes to work and more than enough for any single day trip. The only thing I think could be improved is the brightness of the display. The G30 max was one of the best selling and highest rated scooters ever and this is a massive upgrade. OVERALL: if you are looking for a true Transportation vehicle to commute with and rely on everyday there is no better option.

Legitimately one of my better purchases this year. I love the speed, it takes me to work and back on a single charge handily. (my commute is 7 miles each way and I go at top speed both times) It's sturdy, and despite the weight, easy to sling over the shoulder and carry. Haven't had a problem in the month I've used it so far. For transparency, I bought it when it was on sale for 799.99

It got damaged easily when I tried to transport the scooter up to my apartment

Introduction: The electric scooter I recently tested delivered an exhilarating experience, combining impressive performance with a user-friendly design. Performance: The scooter handled city streets with ease, offering swift acceleration and maintaining speed even with my 220 lbs weight. Its long-lasting range ensured extended rides without frequent recharges. Ease of Use: While generally user-friendly, switching drive modes could be smoother, requiring a double-tap on the screen button. Build Quality and Design: Sturdy build quality and sleek design contributed to both aesthetics and functionality, offering a comfortable ride. Battery Life and Charging: The scooter's battery life impressed, but a certified fast charger capable of recharging in under 2 hours, like the available option, would be ideal. Brakes: Though decent, the brakes could be improved. During an emergency stop, they performed adequately but left room for enhancement, possibly with disc brakes. Ride Quality The ride quality surprised me. The ride felt nice and floaty like a luxury car. I hit a big crack on the sidewalk and even a deep drain cap and it soaked it up. This thing can even be a decent light off-roader. Especially since the tires are puncture-proof. Conclusion: Overall, the electric scooter offers exceptional performance and endurance, with minor improvements needed in drive mode switching, charging time, and braking performance. It's an excellent choice for commuters and enthusiasts seeking a thrilling ride. Definitely worth every penny. Also, it's very reliable. I have accumulated over 120 miles so far.