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Customer Ratings & Reviews

Your price for this item is $349.99
The comparable value price is $399.99

Customer reviews

Rating 4.5 out of 5 stars with 44 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 5.0 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Ninebot E2 Plus II Electric Scooter's overall performance, with particular praise for its braking system. However, some customers have expressed concerns about the scooter's speed, especially when navigating hills.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Rated 4 out of 5 stars

    Good scooter, poor quality control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a Christmas gift for my daughter and she was super excited when she unwrapped the box. Segway makes good products as they always keep safety and mind and their app is very helpful and easy to navigate. Setup was quick and easy and my daughter is able to see all of stats right in her phone. I removed one star due to a lack of quality control in the lug nut cover design. The front tire lug nuts have a cheap plastic bumper cover to protect them from dust, water and other small debris’s I would imagine. On my daughter’s first go around, the left side lug nut bumper cover just fell off and broke. While I don’t think it will affect the functionality of the scooter, it doesn’t look good especially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Segway ninebot review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, my 10 year old son loves this and he takes wherever we go and he made a good YouTube video about it too in his channel, great worth of money spent. I would recommend this product to everyone who wanted to own a electric scooter for daily chores and wanted to have a fun ride..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Excellent Gift – Perfect for Kids!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently gifted this electric scooter to my 9-year-old son, and it has been an absolute hit! From the moment he unboxed it, he couldn’t wait to take it for a spin—and it definitely lived up to the excitement. The build quality is impressive, sturdy enough to feel safe but still lightweight enough for a child to manage on their own. The speed is just right for his age—fun and fast enough to feel exciting, but not so fast that I have to worry about safety. It also has a smooth acceleration and reliable brakes, which gave me peace of mind as a parent. The battery life is great too. He’s able to ride it for several days on a single charge with moderate use, and charging is quick and hassle-free. Another bonus: it’s surprisingly quiet, so he can ride around the neighborhood without disturbing anyone. Overall, this scooter has encouraged him to spend more time outdoors and away from screens, which I really appreciate. If you’re looking for a fun, practical, and well-made electric scooter for your child, I highly recommend this one!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi MariaG - we are so happy your son is enjoying his E2 Plus II... and we agree, this is a great product for the kids to use while getting some fresh air! =). Enjoy!!

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great in between for my active 10yr old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for my not quite 5’ , 10yr old boy. He loves it so far. Quick enough to keep up with other friends who prefer bikes (but not so fast I worry about him being reckless). Easily gets up hills in neighborhood and charge keeps up with him and his typical 10+ hr play days on the weekend w/ friends. Headlight and tail lite were a must for me as he often waits till dusk to head home. Would buy again

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hello Elijah, thanks for the great feedback! We're so glad it's a perfect fit and keeps up with your son's adventures. If you ever need any assistance, please reach out at [email protected]. Happy Riding!

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best university commuter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves it purpose well. I can't comment about the range as I've never ridden it for more than 5miles but it seems good. Finally the build quality is top notch.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you very much for your feedback on the Segway Ninebot E2 Plus II. We’re glad to hear you’re impressed with the build quality and overall performance. At Segway‑Ninebot, we are committed to delivering premium products with the best customer experience. If you ever need any assistance, please reach out at [email protected]. Ride On!

  • Rated 5 out of 5 stars

    Fun, smooth ride and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this electric scooter recently and it has been a great experience so far. It was easy to assemble, and it feels solid and well built. The ride is smooth, and it handles small bumps and uneven pavement better than I expected. Battery life has been good for daily use, and it’s very convenient for short trips and commuting. The controls are simple, and the scooter is easy to fold and store when not in use. Overall, it’s a fun and practical scooter that offers great value for the price. I would recommend it to anyone looking for a reliable electric scooter for everyday use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Segway e2 plus ninebot E-Scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my workplace had a change in management, my bike suddenly became a safety issue, and i was told to not bring to work anymore, so i saved some money and got me this escooter, it goes 20 mph, which is faster than my old bike, and i don't need to worry about the tires or gears anymore, only thing i do need to worry about is the charge which can take anywhere between 3 to 6 hours to fully charge it, so far its been one of the best purchases I've made recently, I love this scooter

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Scooter - Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Scooter for my 11-year-old. Easy to use, with nice lights/LEDs, so it is definitely drivable at night. Struggles with small uphill rides unless on Sport setting.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hello Cristoff, thank you very much for sharing your experience with your Segway-Ninebot E2 Plus II scooter and insights about its features. At Segway-Ninebot we're committed to delivering high-quality products and experience for our customers. If you ever need any assistance, please reach out to [email protected]. Happy Riding, Segway-Ninebot Customer Support.

  • Rated 5 out of 5 stars

    Great Scooter!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice scooter that doesn’t break the bank. Handles well and has a nice sleek design.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Zacor, We're so glad to hear that you're loving your E2 Plus II! It's truly an amazing ride and an incredible value. Thank you for sharing your experience with us and keep on adventuring!

  • Rated 5 out of 5 stars

    Electric nine bot scooter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed watching my grandchildren ride up and down our driveway after receiving the nine bot scooter! My granddaughter whom I bought it for was thrilled. The scooter dosent go too fast. It’s perfect for her. She’s only 8 yrs old! Thank you for making this another memorable Holiday for our family.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good but not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scooter was ok but not what I needed safety wise so I exchanged for the f30. I was right at the weight limit and I felt the speed just was not good esp on hills. But it could work for someone very new to trying scooters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids finding new hacks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far they seem worth it. My pre teens have been able to work with ease. I wish was able to control the function on the app, they discovered how to unlock for faster speeds, 21 to 25 kmh...After research, I feel this was a great choice for beginners.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good power and runs very well. My children are delighted with the purchase

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi MarielaVBatancourt - thank you for the review... hope you and the crew have a great time!

  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Very unsafe. Accelerates one its own and shuts ofr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Ninebot E2 Plus 2 in August and really liked it at first. A few months later it started accelerating to full speed on its own, even when I wasn’t touching the throttle. I turned off cruise control and updated the firmware, but the problem kept happening. Now the scooter will also shut off while riding, and when it does, the wheels lock up so it can’t even be pushed. This has happened several times, including once to my daughter while crossing a busy intersection — extremely dangerous. We’ve never seen an error code, and the scooter is only a few months old. I’ve contacted the company asking for a replacement under warranty, but I’m very disappointed that such serious safety issues are even possible on a new scooter.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      We are sorry to hear about the issues with your Ninebot E2 Plus 2. Your safety is our priority, and we’re here to help. If you need any further assistance with the scooter itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Best, Segway-Ninebot Customer Support

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First Scooter Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter feels very solid and easy to ride. Light enough to carry up 4 floors. The braking system is great. You have to get used to the braking as it works well.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 5 out of 5 stars

    Great little scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little scooter. Won't bring my 230 lbs body faster then 13 mph but good overall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Scooter review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great scooter ideal for people that want better transportability sinve its a lighter scooter it has puncture proof tites so you do feel lots of bumps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great scooter at a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter for level solid ground. Wont work off road but will do great on a sidewalk.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sonnloves this. Battery last a while and plenty of power

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Segway electric scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product from a great company with very vast delivery

    I would recommend this to a friend
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