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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 319 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the Ninebot Max G3 Electric Scooter for its speed, smooth ride quality, and overall performance. Many appreciate the suspension, portability, power, comfort, and lights. However, some customers have expressed concerns about the battery life and range. A few customers have noted that the scooter is heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 319 reviews
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headlights, nice and bright. Comes with a nice accent light too. The underglows are amazing and change colors with the turn signals. The suspension is great and my knees don’t hurt even after 2.5 hours of runtime. Speaking of 2.5 hours, you can charge your scooter that fast if you buy the optional DC charger. (3.5 hours normal charging) The app features are great, and the custom sounds are fun to install. The battery is quite underpowered, in my opinion, but once the external battery is released, I’ll probably be able to go the full 28mph AND get the advertised 25mi range on sports mode. Overall, great scooter, weak battery life but remedied by future battery pack. The price of $1,000 when I bought the MAX G3 was the price of my other favorite scooter, the MAX G2. What a deal!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing your experience with us and keep on adventuring!

  • Pros mentioned:
    Ride quality, Speed

    Rated 5 out of 5 stars

    Thrill ride

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This quickly became a go to for some quick excitement. It rides very smooth and even goes off-road with no issues for me thus far. The braking is quick. The pick up on it is pretty quick but can be adjusted if you need or want it to.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Scott, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic, quality ride, and the new generation has so many incredible features! Thank you for sharing your experience with us and keep on adventuring!

  • Rated 5 out of 5 stars

    Best Scooter for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the segway zt3 pro before and this g3 max is a big upgrade. This scooter feels a lot more comfortable off road with thr hydraulic suspension and i did not feel like i was loosing grip on the grass. The boost mode on this is crazy and the wheel pops up every time that i almost lost control and crashed when the wheel went back down. I have been riding for a few days and the range is very good since after 3 days of riding off road and on road at high speeds mostly in sport mode, i still have 68% battery left while with the zt3 pro i would have had to charge already. The zt3 pro does look nicer but i think this scooter looks a lot better than the g2 max.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, Corinne! We’re thrilled the G3 Max feels like such a worthy upgrade! Its hydraulic suspension and off-road grip clearly shine, and that boost mode sounds exhilarating (though maybe a bit too exciting at times—safety first!). We’re glad the G3 Max’s performance and modern design win you over. Ride on, and keep that front wheel down!

  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Ninebot Segway Scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scooter works great, the speed and mileage is great as advertised. I have no issues with it.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Christian,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear that it’s working great for you and that the speed and mileage are living up to expectations. It’s wonderful to know you’ve had no issues and are enjoying the ride just as advertised.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Rated 4 out of 5 stars

    Range is the only major letdown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for daily commuting, but do not count on range if you wanna travel farther, hardly getting 14-16 miles. Way too powerful for its size.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Praneeth,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re glad to hear it’s working well for your daily commuting, though we’re sorry the range hasn’t met your expectations. Your feedback about real‑world mileage and power is very valuable, as it helps us better understand how the scooter performs in everyday use compared to specifications.

      For further assistance or tips on optimizing battery performance, please contact our support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Top of The Line!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my wife and i love to ride bikes but i recently had my prostate removed because of cancer and could not sit on a bicycle seat at the moment. Since i know how much SHE enjoys riding bikes at the beach, i invested in this scooter. I knew segway was top of the line when it came to self balancing so i knew they would have all the kinks worked out of these, and boy do they? This is not a toy and it doesn't feel like a toy, it is VERY smooth with the big tires and shocks and had ALL the bells and whistles!! Try it, you'll love it!!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Clark, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing your experience with us and keep on adventuring!

  • Pros mentioned:
    Ride quality, Speed

    Rated 5 out of 5 stars

    g3 max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice and well made scooter. It goes 28 mphas and has a good range and charge tie. My son and his friends all have one and they have a blast on them!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, We're so thrilled to hear that your son is enjoying his Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing his experience with us and keep on adventuring!

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    segway gt3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent performance ang quality of segway production.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Hubert,

      Thank you for your 5‑star review of the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear you’re impressed with its excellent performance and the quality of Segway production. Your feedback means a lot to us, and we’re glad the G3 is meeting your expectations.

      If you ever have questions or need assistance, please reach out to Segway Customer Support at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing scooter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the decision to buy the scooter first week alone put over 50 miles on it going back and forth to the train station and train station to jobsite. It handles very well. In morning i use the regular drive mode. Going home i use sport mode and fly home i live within 2 miles to the train so it never runs out of juice.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Michael,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear how much you’re enjoying it and that it’s already become part of your daily commute. It’s great to know the scooter handles well, gives you flexibility between Drive Mode in the morning and Sport Mode on the way home, and consistently delivers the range you need without running out of power.

      Your experience highlights exactly what the G3 was designed for — reliable performance, smooth handling, and fun riding.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Segway the only way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best quality and performance by Segway. Couldn’t be happier, love it!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Cassandra,

      Thank you for your glowing 5‑star feedback on the Segway Ninebot Max G3 Electric Scooter (Black). We’re thrilled to hear you’re so happy with its quality and performance — with a 50‑mile max range and 28 mph max speed, it’s built to deliver both endurance and excitement for your rides. Knowing you “couldn’t be happier” is exactly what we strive for!

      If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    A refined, well built, high tech e-scooter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter! It has a solid, refined build that is confidence inspiring. Lots of tech stuck into this thing, including Apple Find My, and turn by turn directions. I get about 30 miles in drive mode (17 mph) and I weigh 165. My only gripe is that it is more expensive than most scooters, even many that go much faster. But you are getting a very refined, reliable scooter with cool tech to boot, so I would definitely recommend it.

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Charles, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing your experience with us and keep on adventuring!

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this about a month ago from another Segway scooter, MAX G2, and was definitely worth the upgrade. Battery last longer, barely feel anything with the suspension system, and better lights on it. Best buy had it in stock and was on sale so I saved a few hundred bucks and also was fast to be picked up curb side.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Ryan,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear the upgrade from your Max G2 was well worth it and that you’re enjoying the longer battery life, smoother suspension, and improved lighting. It’s great to know Best Buy had it in stock and that you were able to save a few hundred dollars with the sale — plus the convenience of curbside pickup! We’re delighted this scooter has exceeded your expectations.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Ride quality

    Rated 5 out of 5 stars

    Segway MaxG3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quality 9/10 Battery 7/10 they should have put more into the battery for longer commutes or offer an additional external battery for longer distance. YOU WILL NEVER GET 50 MILE RANGE LIKE IT CLAIMS. THIS MIGHT BE TRUE FOR WALKING SPEED MODE. AT BEST IN SPORT MODE I'VE TRAVELED UNDER 20 MILE RANGE. FALSE ADVERTISEMENT!! Ride quality 10/10 Tech features 7/10 this product only offers tracking of device for Apple, but not Android.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Brian, We're glad to hear that you're enjoying your Max G3! For range, there are a variety of factors that affect maximum range, including: Total Payload (including clothing, backpacks, etc.), loose clothing that has high wind resistance, tire pressure, wind speed and direction, temperature, surface (smooth or rough, etc) , terrain (slope), starts and stops, battery charge level and age of battery. For other tips to make the most of your ride, you can check out service.segway.com. Happy riding!

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Segway-Ninebot Max G3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast for a Scooter premium design and amazing performance

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear MarcusP,

      Thank you for sharing your feedback on the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you find it very fast, with a premium design and amazing performance. It’s wonderful to know the scooter has met your expectations and delivered a great riding experience.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at [email protected].

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases ive made.. i cant be happier.. i actually brought my wife one.. as well

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi CharlesY - you know, a couple that rides scooters together, stays together! Ha. Thank you for the review and happy riding.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy it! I pre-ordered mine for $899 w/ segway bag. So much fun crusing around town or taking to work. Im roughly 230lbs. It handles bumps well and feels super safe not sketchy whatsoever. Very portable. Tons of bells and whistles. This has gotta be one of the BEST electric scooters in this price range for what you get. I have no complaints!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Derrick, We so thrilled to hear that you love your Max G3. It is really the best in class. Keep adventuring and riding onwards!

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great scooter for the price! It even has red brake calipers!! Received it just a few days after I ordered. Set up was incredibly easy, it is super quick, and the Bluetooth technology is really great and bug free so far.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Ryan,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear you’re enjoying it and that it’s delivering great value for the price. It’s wonderful to know setup was easy, the scooter is super quick, and that the Bluetooth technology has been smooth and reliable for you. The detail about the red brake calipers is a fun touch — we love that you noticed!

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ninebot g3 max excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a nice fast reliable ride strong tested in rain i have fun with mi kids on it off road also fast chraging is perfect for going to work.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hello Ronald - Thanks for sharing! It’s great to hear the Max G3 been reliable and fun for both your commute and family time. Happy Riding!

  • Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Segway G3 max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Segway and love it but I’d say the battery isn’t what it’s advertised as as well as the distance so on Sport I’ve gotten a solid 22 mile range on Drive around 36 miles range I haven’t used eco for long distance as it’s limited to 10 mph overall it’s an absolute incredible machine very agile run on the grass easily I wouldn’t take it off road for someone as big as me I’m 6’5 219 pounds.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Chris, We're glad to hear that you're loving your Max G3, but sorry to hear about your experience with the battery. We'll be sure to share your feedback with our product team. To assist you in resolving this matter, please feel free to contact our after-sales service team at your convenience. Email: [email protected] Hotline: 1-866-473-4929 Hours of Operation: Monday - Friday, 5:30 AM - 5:00 PM Pacific Standard Time. We will do our best to assist you to resolve this promptly and efficiently.

  • Cons mentioned:
    Range

    Rated 5 out of 5 stars

    Best scooter under 1300

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best and most reliable scooter I’ve had in a while. The only thing I’d say is a problem is the Range and the 28mph limit as once you ride it you’ll soon want more.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that it’s been the best and most reliable scooter you’ve had in a while. Your feedback about the range and 28 mph speed limit is valuable—many riders enjoy the performance so much that they naturally want even more. It’s great to know the scooter has fulfilled your expectations and delivered strong reliability at this price point.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

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