Black Friday is hereAlso, shop the 24-Hour Flash Sale.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.1 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers find value in the CX True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and affordable price. Many users appreciate the comfortable fit and secure fit in their ears. However, some users have experienced connectivity issues and expressed concerns about the app and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 144 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Earphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved them. The quality is better than your average earphones. Loud. Bassy. Clear. Plus a pretty cool equalizer.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent value with great sound.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the sound and size. Good base response, comfortable. Seems better than other higher priced ear buds. Magnetic case is great. Pairing has worked flawlessly. Upgraded over a pair of Jabra Elite 65t and the improvement is noticeable. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound better than Beats Buds!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for the gym and man they Bump! The buds stay in ears when jumping rope etc. Must have for gym and syncs great with Android!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and they fit good. Wont fall out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    sounds good but very slippery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great. Good battery life. Medium ear cup didn't feel right for me. My only problem is slippery surface. Touch control on ear bubs are very sensitive. when I was trying to adjust ear bub's fitting, I accidently pause the music.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like these a lot. Compact size comfortable and nice sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is nice but the ear bud rubber is sharp on the egde so I switched them out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound! ok software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these sound great. Sometimes they can become unlinked which can be inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price sounds goo and isolates noise, bulky on your ears tho

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Incredible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are sensational! Thumping bass, crisp mids and highs, and great for phone calls. The only down side is the app! Hands down the worse earbud app i have ever used. Took 40 mins to download and then the app only works for a couple hours. Every day i have to reboot my phone otherwise the app wont recognize it. The app is good when its working, but a huge inconvenience to have to constantly reboot my phone to get it to work. I still give these 5 stars even with the crappy app!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super Sound Earbuds

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional grade audio quality in an affordable price, the PNC feature does the works as promised but wont recommend for outside or longtime usage as it hurts the ears a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Loved the sound, but………..

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was totally excited to get these earbuds. Have been doing my research, reading reviews, watching videos. These were one of two that I decided to go with. The sound is phenomenal. The app is average compared to others. However, the fit is what threw me off. They are fine with me just sitting on the couch or laying in the bed. The problem came when I began to do light cleaning around the house. When I started sweeping and mopping, they kept falling out of my ear. Yes they do come with xs, s, m, and l ear tips. However it wasn’t the ear tips that wasn’t comfy, it was the back of the earbuds that are suppose to stay put up against my ear for support. What a disappointment. I was really thinking these were going to be the ones to keep, especially at the price point. Am returning on my next off day. Btw, the other ones that I picked up that I am still using are the Soundcore anker liberty pro 3. Stay tuned for that review.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    pros with a couple cons

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no noise cancelling and a little big. BUT great sound and price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 1 out of 5 stars

    Inexplicably Stopped Working

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for approximately seven months now. On the positive side I can say they sounded good and fit comfortably. They had a good battery life and the case held a lot of charge. Unfortunately, that is all the good I can say. On the negative side: At about month six my right earbud stopped pairing at all. I contacted Sennheiser and opened a warranty repair. This required me to pay for shipping to their center. I did so figuring it was worth the cost. After receiving my original buds they sent me new buds to replace my original pair. Awesome! I have now had the replacement buds for about a month and have run into the same issue. They worked great until today. My right bud stopped working this morning, doesn't even give me the customary greeting of "power on" but does light up like it wants to work. They are fully charged and as of this afternoon the left bud will no longer pair, but does still say "power on". I am not going to even bother with the warranty return. If I can expect this kind of product I will just get something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Sound, but fair Bluetooth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because I lost my previous ear buds, and, after reading the reviews, decided to give it a try. The sound is decent for all uses, from talking on the phone to listening to music. My biggest complaint is that I use it for both personal and work cells and it does not switch between cells very smoothly. I am always having to take extra steps to switch between phones, which I never had to do with my Skullcandy ear buds. Other than that, I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Incredible sound without the wire.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first true wireless earbuds -- and these rock! Sound quality is fantastic for being wireless. BT pairing and controls work very well, and battery life is great. However, the case does scuff easily, and the buds themselves are quite perceptible to denting if dropped (may stop working afterwords). I recommend picking up a hard case right away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good ear buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great sound and easy to control for phone calls and media.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A pretty good set

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is top notch. What i would expect from Sennheiser. And very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sennheiser cx true wireless

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality qnd worth the money and i was excited to use them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Goo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delivered as advertised. They sound good and were easy to setup.

    I would recommend this to a friend
Sponsored