Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Model:
CX True Wireless Black
SKU:
6460170
Your price for this item is $129.99

Customer reviews

Rating 4.1 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers find value in the CX True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and affordable price. Many users appreciate the comfortable fit and secure fit in their ears. However, some users have experienced connectivity issues and expressed concerns about the app and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 144 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Do Not Buy

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY.. dont get me wrong i liked them alot and had good sound quality. But after a month the right bud went out. 2 months later other ones dead. I love sennheiser but this is ridiculous.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Feels a bit weird when in your head though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Great sound quality and love the call quality, especially being able to hear myself speaking while I’m in meetings and such definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor product. Won't connect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read reviews which were positive. I have these earphones for 1 mobth. Initially the earphones worked well. However, one day could not connect to Iphone. Messed with connection and could connect in left ear only. Connected to my android and same thing. I have reset all settings. Turned on and off and still will not connect properly. Volume wont increase as well. Im stuck with a paperweight. Dont waster your money on these earphones. Not worth the headache and time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The Plus is the Better one

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have got the noise cancelling one's. As far as I'm on a call u can hear the background noise,, other than that they are great.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Sounds good but bad durability

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side of earbud died after 5 months other side is slowly dying having trouble staying connected to Bluetooth

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn't for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I was expecting. Texture was slippery. The fit wasn't good for me. Kept coming out my ear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Earbud

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with deep bass Great fit and easy to put on

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after one day ........ terrible ....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice pick up but no warranty that’s my only complaint

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average sound I expected better from these My wire Senheiser are absolutely amazinge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best earbuds in the market

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like every feature of this earbuds, i love it. Works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are the best headphones. I got a good deal on them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    too expensive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is very expensive , and quality is not good .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound okay. They are huge and not very comfortable for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Can't talk and be heard. Have to return. Ugh!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound good, but when you talk on the phone, people can't hear you. I tried going on the app to turn up the volume, but the only thing there is "sidetone" which, when turned to full volume, didn't help

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not usually a fan of ear buds, because my ears start to hurt after an extended period of time, but these feel great. I wear them for about 5 hours per day while working, and my ears haven’t hurt at all. They don’t allow much outside interference which is great at my job because it is loud. I do wish they were a little louder, but since the outside noise is cancelled out, they work pretty good. They were hard to setup at first because the directions aren’t very good, so I had to do some research online to figure out how to sync them up. Once I had them synced, I was able to connect them to the app. The 2 main parts of the app that I like are the equalizer, and the battery life, it lets you know what percent they are at. I have used these ear buds for 5 days now, about 25 hours, and they are still fully charged. My wife now wants a pair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing Purchase…

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cost! One of the poorest true wireless sound quality ear buds I’ve ever purchased. The CX series can’t even be used with the products ear bud APP… Buy Bose, Apple or Sudio products for best quality…

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    May have gotten a defective pair or something.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good for the price and sound but mine might have been defective because as i rose the volume to like about 80% they started to sound crackly. I returned them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 4 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sennheiser has been a top reliable audio company for a long time and I have plenty of their products and will continue to use them. I just upgraded from the CX 400BT because I like new technology and a few other reasons. These have a 2 hour longer batter life span which for me is key because I travel a lot and use my headphones for music and calls. They actually have a water splash rating of IPX4 versus no protection. Now I haven’t tested this and do not intend to but there is comfort in knowing they are somewhat protected against water and sweat from exercising. CX400 wouldn’t allow independent listening so now I can use either right or left versus just one. This comes in handy in case one earbud’s battery dies then I can still use the other. The Smart control app works pretty well although sometimes I have a hard time connecting to it with my earbuds. I like that I can change the sound modes to three unique presets…or make my own. They fit in my ear comfortably and come with a few different sized ear pieces for more customization. I wish I had the ability to put it on a charging pad versus having to plug it in. I think these are very affordable for the quality you are getting.

    I would recommend this to a friend