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Customer reviews

Rating 4.5 out of 5 stars with 1606 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,606 reviews
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones last year and I like them. The sound quality is good and they are comfortable to wear. They work well for listening to music and studying. Overall, I’m satisfied with this purchase.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Audiophile grade, despite being closed backed

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of the Sony, Bose, Apple, etc 200-500 dollar flagships, these sound the best. If you're going for impressive sound stage, clarity, and flat signature, while being Bluetooth w/ ANC, this is it. The Sennheisers have no competitor in their price range. Not a diss to the others, each has their respective strengths, but these sound, simply, the best. And best battery life in segment. There's nothing the Sennheiser does poorly. There are things the other brands do better, but sound and battery ain't it. But beyond that, these have the capability to run off a USBC to USBC connection, or a 3.5mm cable, either in the powered or unpowered configuration. 60 ohm impedance in the unpowered configuration. This means even if the battery dies, you can still use them, or turn them off and run a DAC to push harder. I'm currently running them on my phone using AptX codecs and Tidal, until i eventually get a Moondrop Dawn Pro or comparable DAC to run off the USBC port of the phone. Get these. If you want sound that makes you smile and sends the shivers down your spine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best all around.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If sound is most important, these are the best overall in the class/price range. Better than Bose (by far), better than Sony or any of the other brands in the class. Very clear, good separation and more than enough bass (very low, but still tight/clear and able to rattle your head if you're into that). The noise cancelling isn't quite as good as Sony or Bose, but still more than adequate for any situation. They are very comfortable, feel very premium and the case is sturdy and feels very premium as well. And the battery life is far and away better than any of the competition. I have multiple pairs of headphones in this class and these are a pretty clear winner. Can't recommend enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of all i tried

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially purchased the Apple Air over the ear headphones and returned them because they were super heavy and i coumdnt turn them off without the case. I purchased the Sony xm4 and broke the plastic that holds the ear almost immediately. I purchaed ghe xm5 and they broke as well. I bought 3 more pairs of Sony because the sound was so good. Finally, i bought these and never looked back. Just get them. The sound quality, the build quality and the battery life are game changers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great But Could Be Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are beautiful and sleek. They feel really nice and are comfortable. They have a great battery life for the most part. I didn’t like that they had a somewhat strong chemical smell and a Prop 65 warning label. I was also disappointed that the sound quality wasn’t as great as everyone said it was. I was expecting way more from these headphones in terms of sound quality. The sound quality is good but not what I was expecting. The noise cancellation was pretty great at times I did feel a slight pressure, but overall very happy with the features and noise cancellation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but they dont stay connected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about them is that they are not bulky and the sound is ok. I bought them to replace my soundcore headphones that are a little old now, but to be honest, the sound the same. The only issue I see that is very annoying is connectivity. They disconnect frequently from the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, light, good sound, got them for cheap with open box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used these headphones with the wire, so I can't judge the blue tooth feature. The comfort of these headphones is satisfactory, I have worn them for two hours continuously and felt no discomfort. The sound is excellent with an emphasis on bass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outsdaring headphones with amazing sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortbale, amazing sound out of the box! Downloaded the Sennheiser SmartControl app and discovered the bass booster just perfect. Bonus no signup required just download the app connect headphones and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sounding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They look good. Connect with Bluetooth effortlessly. Come in a great hardshell case. Have amazing battery life. Most of all they sound fantastic. The ANC is excellent and the app has great controls to dial in your best sound quality. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, slept on headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly very slept on headphones. THE BATTERY LIFE TRULY LIVES UP TO WHAT IT ADVERTISES! ANC is A1. Phone calls and mic are good. Listening to music, tv shows or movies, sound truly superb. It’s the little details that matter and they show especially when watching tv. Never had any connectivity issues. Only one problem I had but I’m still willing to give it 5 stars is that after almost 2 years they started tearing. Other than that, no other complaints. These deserve more recognition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is pretty good, audio quality for music is pretty good, comfort is very good. I found them very comfortable to honestly just fall asleep in. It did ignore me in some ways, for example, if I lay down with them on sometimes it'll think I'm no longer wearing the headphones and then pause what I'm listening to. I can turn that off in the settings but then when I do that sometimes the headphones will automatically turn off after a period of use because they think they're not on my head because I turned off the on head detection. I feel like the features are nice overall, but I was annoyed enough by some things that I'm looking for another headset now. Overall, it's a good headset and it's comfortable. But just good.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    durable sounds great batter life amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound and batter life. nit the best for letting your ears get air. traps moisture. also any moisture gets in ear mike you will hear static feedback. use dry pads for this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and comfort! Battery life is incredible and noise canceling works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product For Price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hook up out of the box was quick and easy. They also have a mobile app so that you can fine tune the music to how you like it. The battery lasts for a long time too with multiple sessions through out the day. They have an automatic pause function for when you remove them off your ears that I enjoyed as well. They don’t take long to charge up. Call quality was clear on both ends, and the ANC is amazing on them too. You can not go wrong with these. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best pair of headphones I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, light weight, conformable and long lasting battery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound. Noise canceling and swipe controls ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, canceling isnt perfect you can definitely hear outside noise, the only issue I have with them is the swiping on the right headphone; it is too sensitive at times and activating the noise canceling can become annoying when it thinks you are pausing the song instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a set of Sennheiser wired headphones and love them but purchased these for situations that make the wired ones impractical. This model has the same impeccable sound, but they really shine with noise cancellation enabled. It astounded me how well they work to mute outside noise. I use them several hours daily, and they have great battery life I initially had some issues with crackling, but a quick firmware update (applied using the phone app) resolved them. My only "complaint", for lack of a better term, stems from the amount of surface pressure on my ears. While not immediately painful (the cushions feel nice and soft), they do cause some discomfort after extended use but not enough for me to lament my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless headphones in my collection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own many many many pairs of headphones, several audiophile-grade. When it comes to wireless, I have Beats, Apple, Audeze, Sony, Bose. If I lost these, I would buy them again. They have the best audio fidelity, incredible battery life, fold flat enough (they're always in my bag and I fly with them), noise cancellation is good enough when all the other features are so excellent. I especially appreciate the functionality when connected via USB -- the loudness is boosted somewhat on an iOS device, and you get ATMOS audio depending on whether Apple Music offers it. On top of that, I use it to monitor audio when shooting video -- works a treat via the USB port on my Osmo Pocket 3. These headphones do everything, and the call quality even meets my needs. Highly highly recommended. Especially when on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior sound and ANC to Bose QC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Bose noise cancelling headphones for several years and have always really liked their sound except I and many others would say Bose lacks bass quality. Keep in mind I don't really like super strong thumping bass but seek a rich fullness and balance in sound. I have a pair of wired HD560 Senheiser headphones and decided to give this wireless model a try for my trip to Europe. What a difference these have made! The sound quality is absolutely amazing with full quality that matches what i was expecting from Senheiser. Normally, i feel like Bluetooth doesn't capture the same quality as a good set of wired headphones do, but these have been terrific. I was also really pleased to find that the noise cancelling was even better than my Bose, I could barely hear anything around me on the plane which made the 8 hour flight fly by. I'm happy that these have less of the ear-popping feeling you get from noise cancelling technology. Additionally, these have amazing battery. I charged then before flew to Europe, listened on the plane, on several trains, and back home and the battery was still over 50% from the initial charge. I also really like the smart controls, they are easy to use and intuitive, they even pause automatically when you lift one ear cup off your head which is nice when you want to hear a flight announcement or something. They do have a passive noise cancelling mode but you can't really hear people talking to you in that mode so the lift to pause is a nice feature. They come with a great carrying case that you don't have to worry about them getting crushed in your bag or anything. Overall, I love these headphones and an officially converted to a Senheiser fan after many years of loving Bose. Give them a try, they are worth the price even without being on sale.

    I would recommend this to a friend
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