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Sennheiser - PXC 550 Wireless Over-the-Ear Noise Canceling Headphones - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 152 reviews

88%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 11 reviews

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  • Rating: 5 out of 5 stars

    Best of 4 Noise Cancelling cans-Comparison Review

    Posted
    Robo24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Review of Sennheiser PXC 550, with comparisons to Bose QC35 and Sony WH-1000XM2 (and MDR-1000X) I have owned all of these headphones and compared them at the same time. The Bose QC35-2 have not been reviewed, but should be virtually the same as the original QC35s in those factors I’m reviewing. Pros Comfortable and light Great battery life Best sound Movie mode Other modes to customize sound Ability to connect to two devices at once Cons Cuts out more than others Connectivity not as refined as with Bose and its app. Weaker noise cancelling Noise Cancelling Not as good as Bose, but lets in different sound. The Bose have a higher pitched sound on a plane that was less pleasant even though the 550s let in more sound overall. Turn the volume up a little and it’s a wash as far as noise cancelling. The Sonys are far superior in NC to both, though they have a slight, not unpleasant white-noise hiss. They were also clearly better than the MDR-1000X they replaced. I never understood reviews saying either Sony had worse NC the Bose. The 1000X were far better than the Bose. The 550s at 100% are similar to the Sonys when they aren’t even on! I’ve never had the pressure issue some complain about with the Bose. The Sonys have to be connected to a device or have the cord plugged in to use just for noise cancelling. It’s not been an issue to have it connected to an iPhone for hours without it disconnecting, though it makes far more sense for a NC headphone to be able to work without being connected to anything. All 3 tried next to an A/C unit, a dryer running, and on flights. I haven’t noticed any decrease in sound quality on any of the three regardless of NC setting, so I always use them with NC on the strongest setting. For Noise Cancelling:1-Sony, 2-Bose, 3-550s. However, don’t let the 3rd place of the 550s impact your buying decision too much, as all are fine, especially if being actively used with sound. Comfort They do get hot quickly, especially in warm environments. I live in Hawaii so that’s 24/7/365. 550s about as hot as the Sonys. The Bose are probably the best if you plan to sleep in them, due to comfort, weight, and ability to have NC on without being connected to a device, with the 550s a close second. However the 550s are very comfortable for me, incredibly light, and much better than the Sonys in that regard. I have average sized men’s ears, small head, and all fit me quite well. All 3 are comfortable, even for long flights. The weight of the Sonys puts them behind the others. I had recently used the Bose briefly when the battery on my 550s died when left on overnight and was surprised to find that they overall were not as comfortable as I remembered when they were the only NC cans I owned. Still very comfortable, but I’ve gotten used to the lightness of the 550s. The 550s are the only ones that “disappear” for me when watching movies, in that I can forget they’re on my head. 1-550, 2-Bose, 3 Sony. Connectivity & Bluetooth I have far more Bluetooth problems with the 550s than either the Sony or Bose, despite them being 4.2. They cut out more and do so frequently when a second device is connected. You can have 2 non-phone devices connected and it will call them phone 1 and 2 and there is no way to tell which is which. Bose has this down. Easy to control by the app, including disconnecting specific devices. Bose announces each device by name. Sony is the worst at this. Only 1 device at a time. Let’s say they were last connected to the laptop that’s now in the overhead bin. You might be on the tarmac for hours without being able to use them with the phone in your hand. Amazing they didn’t improve this with the newest model. While the Bose can connect to 2 devices at once, it handles this better than the 550s. On the 550s, when an alert or other noise comes from one of the two devices, it will pause the other source and actually break up the noise. After that it seems to have interference and sound breaks up. Sometimes I have to disconnect one of the two devices to solve it. On the Bose the same thing is seamless. The 550s & Sonys have aptX (which I use both when connecting to my iMac and Bluetooth transmitter for my AVR). All 3 have some latency issues when doing this to watch TV, but all are acceptable and AVR can be adjusted to improve audio syncing. Only the Bose can get a firmware update. The other two would benefit from having this. All 3 can use a wired connection. This is something I’ve not had a reason to do, but didn’t notice improved sound when I tried briefly. They all have microUSB which I still prefer personally over USB-C. 1-Bose, 2-550, 3-Sony. Sound. This is where the 550s excel and the main reason they’re my favorite. They sound so much more alive than either the Sony or Bose. I found the sound on the others to be overall dull and muddy, and didn’t realize how mediocre they are until I got the 550s. You also can configure them much more. They really come alive on Club or Director settings, and Movie does seem better for watching TV with them. The Captune app has an equalizer, but that only works when playing music through that app, which I never do. I too thought they weren’t very loud at first, but when I turn up sound on both the device and the headphones themselves, they seem nearly as loud to me at the Sony and Bose. Sonys sound a bit better than the older, highly-rated 1000s, which sounded very muddy and too bassy to me. Sonys overall seem to get the loudest of the three. The Bose are by far the worst in sound quality. Lifeless, muddy, and boring. I was disappointed in the 550s at first, and then loved them once I tinkered with the app. I miss the sound of the 550s when I’m only traveling with the Sonys. 1-550, 2-Sony, 3-Bose. Other For turning on and off, the Bose are the clear winner, with an obvious, easy to adjust switch. 550s are next, with no on/off switch. They come on when you put them on, and off when you take them off and turn the cans flat. Forgot to do this once, so was annoyed when I went to use them the next night and they were dead. Sonys are fine, but have a little button. Annoyingly, the Sonys always have at least one light on, which is especially annoying at night on flights. The 550s I put on the wrong way occasionally, which is easy to do, especially when dark. There is no obvious L or R as with the other two. As far as looks, I think they all look good, and it comes down to personal preference. The 550s stand out as obviously not the Bose or Sony. I prefer the gun metal two-tone look of the newer Sony over the older. I’m not really a fan of touch controls on the others, and am fine with the Bose controls. Of the two touch ones, I prefer the 550s. They seem much less likely to be accidentally activated. I’ve NEVER accidentally forwarded or reversed a playing song on the Bose. Something to be said for physical buttons over touch controls. They all last a long time on a full charge. Anything over 15 hours is enough for me. I turned the auto-pause feature off on the 550s. Even if it worked perfectly, I am usually fine if they keep playing if I’m just moving one can to itch or put on glasses. They all seem to fit fine for me when wearing glasses. All 3 are fine for making calls. For all of these other issues combined, it’s kind of a 3-way tossup, with perhaps a slight edge to the 550s. Overall The 550s have become my main headphone for home and short trip travels, and movie watching. The Sonys are my long trip choice, because they are just so much better at noise cancelling. The Bose I gave to my husband. I can’t recommend buying the Bose at this point. It’s a tossup overall between the 550s and the Sonys, and comes down to preference of function. Best NC is by far the Sonys, while the 550s are better in nearly every other regard. If I had to pick just one, I’d pick the 550s. For this price, ultimately I want the headphones to sounds amazing, and the 550s are the only ones that do to me. If noise cancellation is your biggest priority, then get the Sonys. Ideal Headphones None of the three are perfect. For me the perfect headphones would be as follows--temperature, obvious on/off switch, firmware upgradability, ease of connecting devices via app and naming of devices of Bose, sound, comfort & lightness, sound modes, and 4.2 Bluetooth of 550s, Bluetooth stability and range, noise cancelling and max volume of Sony. Bluetooth 5 has been around for a while, and there’s really no excuse for the newer of these models, which came out a year after the 550s, to not have it. Apt Low Latency should be standard on all 3 and is available on none. All 3 could make it easier to tell which codec is being used.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best of 4 Noise Cancelling cans-Comparison Review

    Posted
    Robo24

    Review of Sennheiser PXC 550, with comparisons to Bose QC35 and Sony WH-1000XM2 (and MDR-1000X) I have owned all of these headphones and compared them at the same time. The Bose QC35-2 have not been reviewed, but should be virtually the same as the original QC35s in the factors I’m reviewing. Pros Comfortable and light Great battery life Best sound Movie mode Other modes to customize sound Ability to connect to two devices at once Cons Cuts out more than others Connectivity not as refined as with Bose and its app. Weaker noise cancelling Noise Cancelling Not as good as Bose, but lets in different sound. The Bose have a higher pitched sound on a plane that was less pleasant even though the 550s let in more sound overall. Turn the volume up a little and it’s a wash as far as noise cancelling. The Sonys are far superior in NC to both, though they have a slight, not unpleasant white-noise hiss. They were also clearly better than the MDR-1000X they replaced. I never understood reviews saying either Sony had worse NC the Bose. The 1000X were far better than the Bose. The 550s at 100% are similar to the Sonys when they aren’t even on! I’ve never had the pressure issue some complain about with the Bose. The Sonys have to be connected to a device or have the cord plugged in to use just for noise cancelling. It’s not been an issue to have it connected to an iPhone for hours without it disconnecting, though it makes far more sense for a NC headphone to be able to work without being connected to anything. All 3 tried next to an A/C unit, a dryer running, and on flights. I haven’t noticed any decrease in sound quality on any of the three regardless of NC setting, so I always use them with NC on the strongest setting. For Noise Cancelling:1-Sony, 2-Bose, 3-550s. However, don’t let the 3rd place of the 550s impact your buying decision too much, as all are fine, especially if being actively used with sound. Comfort They do get hot quickly, especially in warm environments. I live in Hawaii so that’s 24/7/365. 550s about as hot as the Sonys. The Bose are probably the best if you plan to sleep in them, due to comfort, weight, and ability to have NC on without being connected to a device, with the 550s a close second. However the 550s are very comfortable for me, incredibly light, and much better than the Sonys in that regard. I have average sized men’s ears, small head, and all fit me quite well. All 3 are comfortable, even for long flights. The weight of the Sonys puts them behind the others. I had recently used the Bose briefly when the battery on my 550s died when left on overnight and was surprised to find that they overall were not as comfortable as I remembered when they were the only NC cans I owned. Still very comfortable, but I’ve gotten used to the lightness of the 550s. The 550s are the only ones that “disappear” for me when watching movies, in that I can forget they’re on my head. 1-550, 2-Bose, 3 Sony. Connectivity & Bluetooth I have far more Bluetooth problems with the 550s than either the Sony or Bose, despite them being 4.2. They cut out more and do so frequently when a second device is connected. You can have 2 non-phone devices connected and it will call them phone 1 and 2 and there is no way to tell which is which. Bose has this down. Easy to control by the app, including disconnecting specific devices. Bose announces each device by name. Sony is the worst at this. Only 1 device at a time. Let’s say they were last connected to the laptop that’s now in the overhead bin. You might be on the tarmac for hours without being able to use them with the phone in your hand. Amazing they didn’t improve this with the newest model. While the Bose can connect to 2 devices at once, it handles this better than the 550s. On the 550s, when an alert or other noise comes from one of the two devices, it will pause the other source and actually break up the noise. After that it seems to have interference and sound breaks up. Sometimes I have to disconnect one of the two devices to solve it. On the Bose the same thing is seamless. The 550s & Sonys have aptX (which I use both when connecting to my iMac and Bluetooth transmitter for my AVR). All 3 have some latency issues when doing this to watch TV, but all are acceptable and AVR can be adjusted to improve audio syncing. Only the Bose can get a firmware update. The other two would benefit from having this. All 3 can use a wired connection. This is something I’ve not had a reason to do, but didn’t notice improved sound when I tried briefly. They all have microUSB which I still prefer personally over USB-C. 1-Bose, 2-550, 3-Sony. Sound. This is where the 550s excel and the main reason they’re my favorite. They sound so much more alive than either the Sony or Bose. I found the sound on the others to be overall dull and muddy, and didn’t realize how mediocre they are until I got the 550s. You also can configure them much more. They really come alive on Club or Director settings, and Movie does seem better for watching TV with them. The Captune app has an equalizer, but that only works when playing music through that app, which I never do. I too thought they weren’t very loud at first, but when I turn up sound on both the device and the headphones themselves, they seem nearly as loud to me at the Sony and Bose. Sonys sound a bit better than the older, highly-rated 1000s, which sounded very muddy and too bassy to me. Sonys overall seem to get the loudest of the three. The Bose are by far the worst in sound quality. Lifeless, muddy, and boring. I was disappointed in the 550s at first, and then loved them once I tinkered with the app. I miss the sound of the 550s when I’m only traveling with the Sonys. 1-550, 2-Sony, 3-Bose. Other For turning on and off, the Bose are the clear winner, with an obvious, easy to adjust switch. 550s are next, with no on/off switch. They come on when you put them on, and off when you take them off and turn the cans flat. Forgot to do this once, so was annoyed when I went to use them the next night and they were dead. Sonys are fine, but have a little button. Annoyingly, the Sonys always have at least one light on, which is especially annoying at night on flights. The 550s I put on the wrong way occasionally, which is easy to do, especially when dark. There is no obvious L or R as with the other two. As far as looks, I think they all look good, and it comes down to personal preference. The 550s stand out as obviously not the Bose or Sony. I prefer the gun metal two-tone look of the newer Sony over the older. I’m not really a fan of touch controls on the others, and am fine with the Bose controls. Of the two touch ones, I prefer the 550s. They seem much less likely to be accidentally activated. I’ve NEVER accidentally forwarded or reversed a playing song on the Bose. Something to be said for physical buttons over touch controls. They all last a long time on a full charge. Anything over 15 hours is enough for me. I turned the auto-pause feature off on the 550s. Even if it worked perfectly, I am usually fine if they keep playing if I’m just moving one can to itch or put on glasses. They all seem to fit fine for me when wearing glasses. All 3 are fine for making calls. For all of these other issues combined, it’s kind of a 3-way tossup, with perhaps a slight edge to the 550s. Overall The 550s have become my main headphone for home and short trip travels, and movie watching. The Sonys are my long trip choice, because they are just so much better at noise cancelling. The Bose I gave to my husband. I can’t recommend buying the Bose at this point. It’s a tossup overall between the 550s and the Sonys, and comes down to preference of function. Best NC is by far the Sonys, while the 550s are better in nearly every other regard. If I had to pick just one, I’d pick the 550s. For this price, ultimately I want the headphones to sounds amazing, and the 550s are the only ones that do to me. If noise cancellation is your biggest priority, then get the Sonys. Ideal Headphones None of the three are perfect. For me the perfect headphones would be as follows--temperature, obvious on/off switch, firmware upgradability, ease of connecting devices via app and naming of devices of Bose, sound, comfort & lightness, sound modes, and 4.2 Bluetooth of 550s, Bluetooth stability and range, noise cancelling and max volume of Sony. Bluetooth 5 has been around for a while, and there’s really no excuse for the newer of these models, which came out a year after the 550s, to not have it. Apt Low Latency should be standard on all 3 and is available on none. All 3 could make it easier to tell which codec is being used.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Wireless Noise Cancelling Headphones

    Posted
    WesleeTU
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    *!Wall of Text Alert!* This is a great pair of headphones for their purpose. Just realize what their purpose is. I'll break this down into a few categories: Sound: You will like these if you need to drown out loud, monotonous noises like train tracks, airplane engines, car noise or noisy neighbors. They don't filter out all sound. You can still definitely hear nearby conversations and music. So a coffee shop type setting is still going to provide some background noise if you're not playing music. These most likely aren't going to blow any audiophile away. The sound quality is okay. If you want superb sound quality, avoid wireless and avoid noise cancelling. That aside, they sound very good and are customizable. You can use their CapTune app to adjust the EQ. They even have a little..."minigame"? called Sound Check. You listen to a song of your choosing and choose what sounds best for you. This will finetune the EQ for your personal taste. I personally through it was too much to deal with and just set my EQ to "Rock". You can pair multiple devices. I found this to be annoying for casual listening but it definitely has it's uses. The reason it is annoying is that If you're listening to music on your laptop and you get a message on your phone the music paused for a second, then your notification sound plays, then after another second your music resumes (at least for me listening to Google Music). I would much rather have the notification play over my music. Controls: The right earcup is touch sensitive and the control are easy to use. Slide up and volume goes up, down it goes down. Left and right skip or go back a track. It just works and is pretty intuitive. It could be bad. But it's not. Smart Pause is a feature that I didn't know the device had. I had to enable it within CapTune. Take the headphones off, the music stops. Put them back on and it resumes. Simple, but just like the controls, it works and does it's job well. Connectivity: As previously touched on, I've connected this to 2 different devices. I do not know what the maximum is. With NFC connectivity is a very simple process for connecting your phone. Fit: These earcups are not as comfortable as the QC35. They're a little small. They happen to fit me perfectly but definitely won't fit everyone. For me the comfort hits right in the middle of the MDR 1000x and the QC35. The QC35 is far and away the winner in comfort though. I could wear these for hours so they're no slouch though. These did not give me the same amount of ear pressure feeling that the QC35s did though. So if that is something that bothers you, it may be worth trying these. Overall: Overall these are a great pair of headphones. Just know you are sacrificing sound quality when you get wireless and sacrificing sound quality again when you get noise cancellation. You could get better quality sound out of $200 headphones probably. If you need the wireless noise cancellation though these are a serious contender. They aren't perfect by any means but they are ones you should definitely check out if you're in the market. With CapTune you'll be able to play with the sound until it sounds how you like.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Overall compared to the MDR-1000x and QC35

    Posted
    RodGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I choose these over the aforementioned Sony and Bose BT wireless and Noise Canceling models for several reasons: Bose: NC is always on Sound qaulity is better than previous models but overall is lacking for a $350 pair of headphones Sony: Felt flimsy Holding the right ear cup seems cool to have a conversation, but you have to HOLD your hand their the entire time You can only connect to one device at any time Noise Cancellation gave me a headache after a while Sennheiser Noise Cancellation is slightly below the others, but still good Sound is excellent, especially when combined with a DAC if you want to do wired or Hi-Fi sound A double tap allows for audio/sound passthrough, which the bose lacks and the sony you have to hold your hand over the right ear cup Can connect to 2 devices at once - at absolute must for my laptop Call quality is superb! comfort is excellent i recommend spending time with this one. Its not "out of the box" like the Bose, but not feature overload like the Sony. Did I mention they have a 2 year warranty, compared to that of Sony and Bose? Only 3 issues I have with this: Turing it off requires a twist of the earcups rather than a button. However thanks to muscle memory its no longer a real problem. Sometimes it would autopause a song randomly, but I did find it to be with a only my iPhone, and simply turning it back on and off fixed the issue (not an issue with my Samsung) Placing these on your neck isn't as comfortable due to the egg shape of the earcups, so I would recommend keeping your case or a decent bag nearby.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You can't go wrong with these

    Posted
    PJtheDJinNYC
    • My Best Buy® Elite MemberElite Member

    I've had these for a month now and have no regrets about this purchase. I did my research online before going into the local Best Buy on Black Friday to look at these, a Sony model for $100 less, and the Bose that was $100 more. I also looked at the Sony model that was the same price. 13 years ago I worked for Bose when the first QuietComfort headsets were released and I'm still very loyal. But I could not justify the higher price for them. The Sony's were okay too, but the sound quality was not as good to me and I didn't care for the over sized ear cups and headband. Here's what I love about the Sennheiser PXC 550's: Great sound. Great noise cancellation. Works well on the bus, the plane, and walking the streets of New York City. Absolutely the easiest controls for adjusting the volume, pausing and restarting songs, skipping songs and going to previous songs - all done by tapping or swiping the right ear piece. Turn it on and off by twisting the earpieces, which you have to do to put them in their case and I naturally do now when I take them off. Pass though mode for talking and listening to the real world without having to take off the headphones. A double-tap on the right ear cup turns off noise cancellation and turns on the microphones on the ear cups so that you can hear the person you're talking to. When I get to the cashier in the grocery store I just double-tap the ear cup, tell the cashier I can hear through the headphones, and check out. Then another double-tap goes right back to listening to my music and turns on the noise cancellation. PERFECTION!!! They even work well for hands-free phone conversations. I used to be one of those guys that was holding the mic up to my mouth on the wired headsets while walking down the street. Now I can just tell my phone to dial my brother, put the phone in my pocket, and talk to him hands-free with noise cancellation while walking down the streets of New York City. Another reviewer said he had issues using with his Galaxy S9+. I also have the S9+ and have had no problems whatsoever. These are definitely the best noise cancellation headsets, either bluetooth or wired, that I have owned.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It don't fit, don't force it! Cake & eat it too?

    Posted
    Westmedows1

    First things first. This was my first purchase of a noise cancelling headphone so wasn't sure what to expect. Being no audiophile, but into dynamic sound in all types of music and convenience of wireless, I was compelled to thoroughly approach my search with an open mind. NC cans appealed to me because elimination of surrounding noise enhances music listening. Along with this I watched and read hundreds of reviews on many different headphones, primarily focusing on Sony WH1000, Bose QC35II, and PXC550. -So now, I know the answer to finding and selecting the correct product for any one person- and that answer really hinges on the following question: What are your headphone priorities? Once you learn the answer and "prioritize them" only then can you select the correct headphones. Do you know your priorities before you start sampling cans? In my case the answer was a resounding no! That's how I ended up with the PXC-550's! But that is just the beginning of the story, because this quality product helped me eventually to prioritize what I needed most out of a headphone. My small head- (size 7-1/8) PCX-550 fit well. My big ear-(Picture Mr. Spock, or a boxer) PCX-550/Small ear cups I wanted these cans! Great quality, decent sound, hi-tech, highly adjustable! In the end, I learned for me all this is null and void if you don't have a proper comfortable fit. So, for me, the #1 priority ended up being comfort! If they don't fit, you are constantly fiddling with them and then you're moving the cups around and the hi-tech of swiping for volume control, etc...works against you. Sound? Yes WH1000 sounded great, but again those are heavier and bulkier so we are back to comfort. I wouldn't, couldn't wear those in a gym (small head needed a cap just so they fit right! Speaking of Hi Tech, another priority..turned out to be fairly low on my list after all. Are you buying the phones for relaxation or to fiddle with the tech features, always trying to derive something better in the music, silence or whatever. Okay, so the bottom line with these cans is " You can't always have your cake and eat it too, so you better prioritize for requirement. In the end, I went for Comfort, Sound, Noise Canceling, Ease of use, then hi-tech in that order. Returned the PCX-550, decided against the WH1000, picked up the Bose QC35 II.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    PXC-550- Failed in 8 months

    Posted
    cmonsalv
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so impressed by the features at first sight, that I changed my option of having bought the BOSE equivalent, to returning the BOSE, and waiting for a week to get the set. At first, amazing in every way, but a few months in, they started to failed randomly and became spotty and easy prey to interference. If one of the reasons you are investing on (upgrading to first class on headphones) is that you want them for isolation and peace in a busy environment, I figured, it was not the headphones; it was me. So after, installing, re-installing, re-booting, re-starting and almost moving to Africa and changing my name, I realized I needed a base line to compare to. (blame my Engineering mindset) So, I used my son's BOSE (bought a couple of years back; the headphones, not the son) and ran several tests under the same conditions. In every test the BOSE came on top, and almost impervious to any of the interference (like saving a file on your computer) that the otherwise superior Headset was a victim of for a few seconds -or minutes- each time. As of last week, I decided to reach out for help to Sennheiser customer service/technical. They did not responded at first, so I e-mailed again. When getting the answer, and getting the "10-ways in how to lose a customer" I got a semi-class of why interference affects Bluetooth protocol, and wish me good evening...... ,,YUP; that's my happy experience with Sennheiser. I truly hope this helps, and hope your experience is different in every way. All the best

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound, easy setup , convinient controls.

    Posted
    Omar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased these over the Sony wh1000xm3 & Bose QC35 because they were $100.00 less & based on my research these are just as good or even better. I have not used the microphone feature on these because i purchased them strictly for listening to Movies & Music. Sound quality is great & if you download the app on the blu tooth device you are using , you can customize your sound on the EQ in the app. The volume at is highest is not on par with other headphones but the sound is crisp, clear & great. For those who like to listen at extremely loud levels this is not the headphones for you. They are loud enough, easy to use right out the box, aptx compatible. love the touch pad controls for volume and forwarding & rewinding music. The Volume function in my opinion is better than the similar setup on the Sony Wh100xm3.If you are able to test these out the do so. I am so happy with this purchase that i'm thinking of purchasing more as Christmas gifts for 2019. They also come with 2 year warranty from Sennheiser. My only knock on these is the Case they came with could be better, would have preferred a hard shell type case. But that is a minor issue . Do yourself a favor and try these out before buying similarly priced headphones and judge for yourself. If you can get these at $250.00 . It's a no brain er . Buy then and enjoy the $$$$$ you saved and the Great sound from the Sennheiser pxc 550

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive sound on a bluetooth headphone

    Posted
    ad23
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Most comparisons between the higher end bluetooth headphones focus on the Bose QC-35, the Sony WH1000XM2, and this Sennheiser PXC550. Frankly, all are amazing products and you cannot go wrong with any of them. The differences are not that much, so your choice should be mostly on what you value more and which headphone fits you better. In general, the Bose has better sound cancelling, the Sony supports more protocols and has more features, and the Sennheiser has a more sophisticated sound. Again, these are all quite subjective remarks, but somewhat reflect what you read in the reviews. In my case, I went with the Sennheiser because it fits me very well and the sound is truer to the source (IMHO), which is important for someone who is learning piano and enjoys a wide gamut of musical genres. My wife has the Bose and she couldn't be happier, so you should definitely compare them in the store. My local Best Buy did not have the Sennheiser in the demo, but I tried both the Bose and the Sony and bought the Sennheiser anyways. I would have returned them immediately if I had any doubt on whether they were better for me than the other two. After more than a month of continuous use, I am really happy that I chose them.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Sound is Great but other issues

    Posted
    SoundFaithful
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had the item for about 2 months but having some issues. First and foremost you should know that the sound options and the sound are great and I have never had an issue with sound quality from Seinheiser products. However, the PXC 550 in most cases will have connectivity issues, these connectivity issues resolve from phone calls and multiple devices being connected at the same time. During a phone call the headphones for me will more often than not connect to my phone call, I have to turn them off and back on in most cases. Multiple device connection issues would be if I don’t disconnect my laptop via shutting it off it will stay connected even though I am watching a video on my phone. Lastly an issue I am now experiencing is the headphones are not charging nor turning on. There is little information that tells me what to do to fix this, and it seems that it is a problem that others have had as well. That being said I am returning these and getting a new pair via insurance and will see if I have a he same issue again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as expected from online reviews

    Posted
    drewswiz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this after reading over a lot of reviews online and getting a sale price match. Even with the deal, it's definitely not for me. Too many disappointments. Listing it out below: PROS: -Ear pads - good size and fits over my big ears when positioned correctly -Sound quality -Lightweight -Noise cancelling (good even without music) CONS: -Touch controls too sensitive (when you go to move the earcup or adjust position I end up pausing or skipping music) -Bluetooth range - wouldn't connect from other rooms like my AirPods -Clamping pressure - too much with my glasses on and slides on my head when loosening -Inner ring of ear pads is cheaper vinyl that was crinkly and would likely start cracking sooner from rubbing on edges of ears Although I wanted to love these and am a fan using other RF wireless Sennheisers, I ultimately returned it because of comfort and determined I couldn't use the touch controls well.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Gator
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Headset has crisp sound. Not a lot of bass and I do like bass. Hooks up easily to iPhone. My headset tells me time to recharge over and over so I plugged it into the wall. Still tells me to recharge over and over. Plugged into my laptop. Still tells me to recharge and then it went dead. Had a Best Buy guy look at it. He says it’s the battery. Then he said no; it’s fully charged. It worked. Went back home with it. It worked. I put them up for a day and took them down. They were turned off, had to turn them on and it tells me time to recharge. I returned them. When that happens, I have a tendency to not want a replacement. Maybe afraid to get another bad one, I guess. They’re supposed to be very good. You can switch songs by brushing forward or back and volume is up and down and mute is a tap. Modes for movie, music. Noise cancel so good. They were SO comfortable. Very very comfortable. I chose to let em go. I just got a bad pair probably.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love them!!

    Posted
    brittranson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these as a replacement for a pair of Sony’s headphones because they broke and they wouldn’t replace them. These headphones are sturdy and are excellent quality. The head band has cushion so it doesn’t hurt your head. The cups of the headphones are nicely cushioned as well. They fit perfectly over my ear. I love how it has different effects based on what I am using them for (club for music, movie option for when watching movies, speech option for when listening to audiobooks or something that deals with mostly people talking, and so on). The noise cancellation is amazing. Can’t hear nothing (which is good for my noisy neighbor upstairs). You have the option to turn the noise cancellation feature on and off or leave it on automatic. Even without sound going through the headphones, it does cancel a lot of noise. Wish it had noise isolation feature on them. Overall, best pair of headphones I bought so far.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    First day impressions...

    Posted
    p4e2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Likes: - can connect to 2 devices at once - has aptx - fits snugly without being uncomfortable (although very long wearing periods do cause some minor fatigue) - loves the sleek look! in my opinion, it looks more elegant than the qc35 and xm3. - anc and sound mode buttons on the headphone themselves so you can make do without the app (newer headphone apps may not be compatible with older smartphones) Dislikes: every headphone will have it's flaws and this one is no exception... - the default case it comes with is flimsy and won't be sufficient enough to properly protect my headphones so i have to order my own on amazon for an extra $35 - Captune app is confusing to understand and i can't find any guides on how to customize it - no physical on/off button so it's always on when i'm wearing it which is it's biggest design flaw...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love them!

    Posted
    Luis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I ride the train daily and regularly listen to podcasts and music during my commute. I wanted noise canceling headphones that didn't compromise on sound quality. These were the perfect match for me. They're comfortable yet solidly built. The noise canceling isn't as good as what you might get in the Bose QC35s but the superior sound quality way more than makes up for it for me. I do have one minor complaint however. The on/off switch is tied to flipping the cups from the storage position to in use position. This mechanism is actually pretty slow to react. I'll flip them on and put them over my head and like 4-5 seconds later I hear it say they're on. This doesn't happen all the time but it happens often enough that I notice it. This is the kind of annoying technical issue I wouldn't expect in a $400 pair of headphones. Outside of this, they were exactly what I needed. Good enough noise cancellation and great audio quality.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, but it could be amazing.

    Posted
    Derrek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve been looking for the right pair of ANC Headphones for awhile now. Previously I had the Sony 1000X and those where phenomenal in almost every way except they were heavy and not the most comfortable for prolonged use. These were quite a bit lighter, and better for comfort and sound quality, not as much for ANC. The ANC does a great job of canceling out low frequencies but, you can still hear a lot of higher ones. And if you’re environment has a higher frequency on one side it can make the listening experience not as pleasant. Also, when the battery is at 20% and under it tells you the headphones need to be charged EVERY THREE MINUTES. However the sound quality is tremendous and the features are great. I just wish the ANC was better(and just keep it over 20% battery).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My preference over the Q35s

    Posted
    CommuterDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Theyre comfy and light. On a flight, the NC is effective, but I feel the QC’s still have the edge on that. The BART can be super loud in some spots and these headphones have yet to let me down. BUT don’t go wearing these puppies during the rain with a hoodie on since the touch controls can be super sensitive, I wish there was an option to switch em off sometimes. The controls are welcome in most situations, but I’m an old fashioned dude that prefers the satisfying click of buttons. The sound quality really is where it’s at. I listen to Tidal’s master tracks and play FLAC files regularly with these bad boys and they haven’t let me down. Get em. They’re great

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best of both worlds

    Posted
    Techgeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Sony MDR-1000X & B&W PX to test out and this Sennheiser falls right in the middle of both. These have the features of the Sony's and sound of the B&W's. These does not have the feature where you place your hand over the right ear cup in order to hear the ambient sound. IMO, I don't really like that feature from Sony. After a while, you kind of look silly cupping your right ear cup when needing to hear the sound around you. I'd rather just take them off. These Sennheisers have the ability to pause/play music when you take them off/on your head. There are sensors inside that could detect when they are over your ears. I also like the fact that you are able to raise the volume incrementally instead of constantly swiping up/down to raise/lower the volume like the Sony's.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Sound, ANC Could Be Better

    Posted
    SportsDuck
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sennheiser has a reputation for great sound and these latest keep the reputation intact. Whether it's music or movies, everything sounds great. They don't have the "club sound" as Beats and a lot of other manufacturers have which was a plus for me as I am not personally all about that bass. I use them primarily for the gym and sometimes when playing cards. The controls of these take a little getting used to since everything is touch or twist based (eg, there's no "off switch"...you need to twist one of the ears to turn it off or on). The ANC though is a little hit or miss. It's not going to tune out much during silences or soft music parts, but overall does the job.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Low sound

    Posted
    4223
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased these hoping for a comfortable good sounding headphone. Compared to my Bose Q15 and Dre X headphones, these sound horrible and cost a lot more. To top it off there is a limiter on the volume and you can't get the thump I'd expect from Sennheiser. I tried to return these to Best Buy but since I've had them for 22 days they are refusing to return them. Horrible customer service considering the fact that my wife purchased these as a gift a couple weeks before giving them to me since they were in stock and that counted towards the return date deadline. How is anyone suppose to purchase anything for anyone as a gift if you are only going to give them 14 days to return the item. Best Buy just lost a customer who has spent a lot of money with them over the years. I'll stick with Brandsmart and Amazon Prime, good bye Best Buy.

    No, I would not recommend this to a friend