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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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64%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Cons mentioned:
    Comfort
    Best Buy Employee

    Rated 3 out of 5 stars

    Decent, not great.

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use as a couch under a loft bed that I built, and it was good for a while, but started to develop a few problems. From the get-go, the other reviews that stated there was a bar that was bulging down the middle of the futon is very uncomfortable. I didn’t plan on using it as a bed very often so I didn’t mind it. It also sat very low to the ground, so I put a couple of 2x4s underneath each leg. It was decent for about a week, but then it started creaking really bad when you sat down, got up, or even moved slightly. Not built to last unfortunately. If you’re using this as a couch or futon in a spare bedroom, it would be fine as long as you have a hefty mattress cover, but for everyday use, I would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sofa Bed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, light weight just right for my living room also affordable.

    I would recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 4 out of 5 stars

    Futon review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good couch and was easy to assemble just not the most comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sofa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So cute and light, comfortable and very nice You can put anywhere

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyrhing and more for my new place. And the easiest to put together by far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need something temporary and on the cheap side this would be the perfect match.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Small and cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for about a month and already is unraveling and I have kept covers over it. Very poor quality and is meant for children do not buy if you are over 5ft tall.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there, thank you so much for taking the time to review your sofa, your feedback is very important to us. We are sorry to hear that the sofa is not providing you with the quality experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!

  • Rated 5 out of 5 stars

    ushion and fabric is very convenient comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this sofa for my home theater ,and its seems cushion and fabric is very convenient comfortable, even price's also very reasonable and good to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sofa couch 5 star

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sofa bed i love it 2 years later still very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size! I put a matress toppper on it when my friends sleep over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift to my wife for her She shed. She don't leave the room. Lol

    I would recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Futon

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable despite placing a mattress topper

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi Alex. We're sorry to hear that you're not finding the Serta Cali Sofa comfortable. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

  • Rated 2 out of 5 stars

    Nice quality but NOT A FULL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description says it lowers into a full size bed but it is barely a twin. My feet hang off the end and I am only 5’4”.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi Anthony. We are sorry that the Serta Cali Convertible Sofa has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

  • Cons mentioned:
    Comfort

    Rated 2 out of 5 stars

    Convertible sofa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not very comfortable its hard. You have to have a mattress topper to sleep comfortable .

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there! We are sorry that the Serta Cali Convertible Sofa has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

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